Good Lord, no. Not Walmart. I work at a store that sells nothing you need to survive at prices that are moderate to high. Our whole game is 'selling service'. Just last week I drove to Jacksonville (3+ hours round trip) on my day off and on my own dime to pick up a piece of merchandise for a customer to keep them happy and avoid a large return. If that tells you anything. And no, his request by itself was not unreasonable. But if you add in the potential obstacles (box already packaged/loaded, orders shipped via fifo method, operational issues including but not limited to billing, order accuracy, security of items packaged, etc) it adds up. Not to mention the precedent set by doing so. Where do you draw the line? Boxed and waiting is ok to add but loaded on the truck is too late? What seems so simple for one may end up a logistical nightmare if its multiplied by 100's.