The Hasbro Pulse New/Restocked/Shipped/Preorder Items Thread

Discussion in 'Transformers Toy Discussion' started by Razerwire, Oct 21, 2008.

  1. Racer_J

    Racer_J Permanently logged out . . .

    Joined:
    Jul 5, 2002
    Posts:
    1,308
    Trophy Points:
    282
    Likes:
    +2,234
    Pulse's order fulfillment system makes zero sense even when pre-orders aren't involved. I placed an order (2 items, both listed as in stock) on 10.29.2021 and, none of it has shipped. I placed another order (2 different items, different than the first order, both listed as in stock) on 10.30.2021 and, one of those items (Soundblaster) has shipped. I really can't see it being an availability thing since one of the items in the first order is Selects Transmutate and one of the items in the second order is Wingfinger.

    For clarity, I expected a delay due to the influx of Pulsecon orders in addition to normal orders but, I didn't expect a partial shipment of an order that was placed a day later than another order was and for nothing else to ship.

    Their logistics system feels like it must be an absolute nightmare to work with if it's this visibly chaotic on the consumer's end.
     
  2. Fenrys

    Fenrys Formerly Tigatron2002

    Joined:
    Jul 2, 2002
    Posts:
    44,765
    News Credits:
    3
    Trophy Points:
    467
    Location:
    Virginia, United States
    Likes:
    +85,198
    Ebay:
    The orders could be coming from different warehouses. I know that sometimes I'll get stuff from GA and sometimes from PA
     
    • Like Like x 1
  3. Racer_J

    Racer_J Permanently logged out . . .

    Joined:
    Jul 5, 2002
    Posts:
    1,308
    Trophy Points:
    282
    Likes:
    +2,234
    Time will tell, Soundblaster is coming from PA. The last time I had a split shipment (single order, 3 different items, all listed as in stock), there was a 4 day delay between the shipment posting from PA and the shipment posting from GA.
     
  4. John TL

    John TL Well-Known Member

    Joined:
    Mar 5, 2021
    Posts:
    181
    Trophy Points:
    67
    Likes:
    +211
    Yeah mine wasn’t a preorder. So I’m hoping for an email soon.
     
  5. John TL

    John TL Well-Known Member

    Joined:
    Mar 5, 2021
    Posts:
    181
    Trophy Points:
    67
    Likes:
    +211
    I wonder why the CS person said that? That would be great if it ships when it’s available since mine wasn’t a preorder.
     
  6. John TL

    John TL Well-Known Member

    Joined:
    Mar 5, 2021
    Posts:
    181
    Trophy Points:
    67
    Likes:
    +211
    Good thoughts there. I did get charged on Oct. 22nd, but no movement which is why I did an inquiry. So hopefully the charge won’t get reversed, and I will get a shipping notice soon.
     
  7. daimchoc

    daimchoc TFW2005 Supporter

    Joined:
    Jun 16, 2009
    Posts:
    40,952
    News Credits:
    496
    Trophy Points:
    417
    Location:
    NC, US
    Likes:
    +57,354
    Facebook:
    Twitter:
    YouTube (Old):
    What did you order? It'll depend on the fulfillment center and your location. Some come from Atlanta, others from Pennsylvania, and Texas. Also, it's only the 2nd of November, with just the Holiday weekend. Give it a few more days.
     
  8. Astrotrain52

    Astrotrain52 Former Green Kool-aider

    Joined:
    May 22, 2008
    Posts:
    3,701
    News Credits:
    1
    Trophy Points:
    262
    Likes:
    +2,427
    Nope. Charged 10/28. Checked again just a few minutes ago: nothing. No shipping notification email. No update on the order confirmation on Hasbro Pulse's website.

    FWIW, I was also charged for my 6 Sharkticon/Gnaw preorders as well. None of those has shipped either. Any idea on what's happening?
     
    • Like Like x 1
  9. TFXProtector

    TFXProtector Well-Known Member

    Joined:
    Jan 7, 2011
    Posts:
    20,381
    News Credits:
    5
    Trophy Points:
    362
    Likes:
    +23,274
    I'm guessing they're just that backed up, really. Pulse Con seems to hit them harder than any other time of year... (I've had better turnaround time at Christmas!)

    I'm certain we'll get our stuff, it's just a matter of waiting much longer than expected.
     
    • Like Like x 2
  10. Astrotrain52

    Astrotrain52 Former Green Kool-aider

    Joined:
    May 22, 2008
    Posts:
    3,701
    News Credits:
    1
    Trophy Points:
    262
    Likes:
    +2,427
    PulseCon is well over a week old at this point. I’m shocked that the backlog is this bad, pre-Black Friday
     
  11. Fenrys

    Fenrys Formerly Tigatron2002

    Joined:
    Jul 2, 2002
    Posts:
    44,765
    News Credits:
    3
    Trophy Points:
    467
    Location:
    Virginia, United States
    Likes:
    +85,198
    Ebay:
    Pulsecon and Fan Fest are the two worst times to order from them for sure
     
  12. Op Minor

    Op Minor Well-Known Member

    Joined:
    Jan 3, 2018
    Posts:
    404
    Trophy Points:
    142
    Likes:
    +2,270
    My Zartan just shipped this morning as well (premium and part of the original group of orders; also, looks like shipped from their Atlanta GA warehouse via UPS). Looking forward to this guy
     
    • Like Like x 1
  13. TFXProtector

    TFXProtector Well-Known Member

    Joined:
    Jan 7, 2011
    Posts:
    20,381
    News Credits:
    5
    Trophy Points:
    362
    Likes:
    +23,274
    Ask Fenrys... He reminded me that he and others waited a MONTH for their in-stock Pit of Judgment to ship. I'm betting that's what's happening here.

    Indeed. Add the pandemic on top of it and it's a recipe for disaster.

    The one I purchased shipped yesterday but didn't leave Atlanta until this morning. (Still promises delivery tomorrow. I'll be impressed if they pull it off...) Every order I've had over the past few months has all been from Atlanta. I'm guessing they've either fully shifted away from PA, or are working on it. I'm guessing they moved to a different location due to manpower and proximity to a coastal port. (Although, Atlanta is not only land-locked but way north of the Gulf Coast, so I'm guessing just manpower.) I'll miss the PA shipments, they were next day, all the time. It was awesome.

    Maybe HTS on eBay still ships out of there...
     
    • Like Like x 2
  14. SG_DJ_Vaporwave

    SG_DJ_Vaporwave SG Radio - Beats to Transform / Rise Up To

    Joined:
    Jan 24, 2019
    Posts:
    1,880
    Trophy Points:
    217
    Likes:
    +3,681
    My Ravage and SG Goldbug shipped yesterday.
     
  15. mcart

    mcart I'm not fat, it's Prime Armor

    Joined:
    Jan 9, 2014
    Posts:
    8,800
    News Credits:
    1
    Trophy Points:
    247
    Location:
    Sunny San Diego
    Likes:
    +15,595
    Zartan has shipped for me. As has my second Ravage I ordered to see if I could get an order in faster than their checks. Turns out I can :D 

    Will be going to a fellow collector who was going to buy it anyway, he's just going to benefit from my free shipping :) 
     
  16. Fenrys

    Fenrys Formerly Tigatron2002

    Joined:
    Jul 2, 2002
    Posts:
    44,765
    News Credits:
    3
    Trophy Points:
    467
    Location:
    Virginia, United States
    Likes:
    +85,198
    Ebay:
    I'm honestly surprised my Ravage exclusive shipped as fast as it did because I was expecting another month long wait haha, but I've still got 3 orders from around Pulsecon that I'm waiting on (G2 Megatron, shipped, SG Megatron, paid but not shipped and a Cobra Trooper, paid but not shipped)
     
  17. Op Minor

    Op Minor Well-Known Member

    Joined:
    Jan 3, 2018
    Posts:
    404
    Trophy Points:
    142
    Likes:
    +2,270
    Those next day PA shipments were glory days indeed. Thankfully they’ve been using UPS for a lot of shipments lately, which has been the best so far
     
  18. Astrotrain52

    Astrotrain52 Former Green Kool-aider

    Joined:
    May 22, 2008
    Posts:
    3,701
    News Credits:
    1
    Trophy Points:
    262
    Likes:
    +2,427
    I'm going to give Pulse until Wednesday evening. Come Thursday morning, if I don't have a shipping notification in my inbox, they're getting a call/email. A month? That is utterly unacceptable without announcement/personal apology.

    In the end, if these are Pennsylvania shipments, I'll have these in a blink of an eye. Crossing my fingers it's not...Georgia...
     
  19. volatus

    volatus .

    Joined:
    Mar 10, 2021
    Posts:
    3,550
    Trophy Points:
    187
    Location:
    .
    Likes:
    +12,670
    • Like Like x 2
  20. Dinocon93

    Dinocon93 Dinobot Warrior

    Joined:
    Feb 16, 2014
    Posts:
    1,209
    Trophy Points:
    197
    Likes:
    +2,393
    Yay more Marvel and SW pandering! Gotta get that Disney check!