Discussion in 'Transformers Toy Discussion' started by Razerwire, Oct 21, 2008.
Now I've gotten an email that he's being shipped. So much for being delayed to November.
If Pulse did that, it'd be a first.
Should’ve clarified. I didn’t have much access to my email this past week so I was worried I missed a payment error confirmation or something along those lines.
ER Scorponok is inbound!
I think I got charged for Vintage BW Megatron....it's hard to tell cuz the order screen is so shitty.
Added to Hasbro Shop (U.S.):
Added to HTS eBay:
Transformers Toys Generations War for Cybertron: Kingdom Deluxe WFC-K6 Warpath 5010993764761 | eBay
Transformers Toys Generations War for Cybertron: Kingdom Deluxe WFC-K5 5010993764778 | eBay
Transformers Toys Studio Series 72 Voyager Transformers: Bumblebee Starscream 630509982486 | eBay
Transformers Toys Generations War for Cybertron: Kingdom Core Class WFC-K13 5010993769643 | eBay
Transformers Toys Generations War for Cybertron: Kingdom Core Class WFC-K2 | eBay
Transformers Toys Generations War for Cybertron: Kingdom Deluxe WFC-K15 5010993782321 | eBay
You guys are arguing about whether or not this is the best Mirage in the main line and I'm sitting here just glowering at this $30 POS Beastwhatevers Grimlock that they had to pack in with the Earth mode Mirage that anyone actually wanted. I tried to keep an open mind about this mold, knowing I've been resenting it being packed in from the beginning. Now that I have it, it's actually worse than I feared. Unless someone wants to offer me $30 for this thing, it may set new land speed records on its way to the storage bin. Maybe only after it's out of my sight will I even be able to see Mirage without feeling angry.
That bad huh? Ok gonna open mine up to see how bad he is.
I got my DNA Kits for Scorponoks before getting Skorponoks, go figure. Haha.
Has anyone's Galvatron shipped out, yet? Mine's still paid but unfulfilled. Which actually makes it sound like he's at a job he doesn't like.
It's a $53 Mirage and a free Grimlock. Any discussion about whether or not this is the best Mirage should take his $53 price into consideration.
Mine just left the building this morning!
They shipped out my Kingdom Tracks this morning. Here's hoping this is from a hypothetical second batch that corrects some of the issues experienced with the earlier ones! But there have been a fair number of good suggestions on how to correct his issues, so I'm not too worried either way.
They also shipped out the item I have been asking them for 8 days to refund. My Megatron Spoiler Pack that charged on August 14th as an In Stock item and had still not shipped out 2 weeks later. I have been in contact with Pulse CS at least 5 times about this item, at first trying to figure out when it was going to ship out, and later, just requesting a refund as I'd already obtained one from Walmart.com by that time. They are experiencing some serious organizational troubles with communication between customer service and their warehouse. While every one of their CS reps was polite and appeared to handle their part of the issue correctly each time, somehow over the course of 3.5 weeks they just couldn't provide me with results.
Yesterday I contacted them saying I suspected that they were delaying my refund in hopes that the item would ship out before they processed it. I explained that I did not want that, and that I would return the item if they shipped it to me, as their policy says I can return an unopened item for a refund, and that they should save us both time and money and just refund it now. They assured me they were handling it. Finally, this morning, I woke up and saw the ship notification for the item. I contacted them again and expressed that their organization appears to be dysfunctional and I am disappointed it turned out this way even after a rep had told me the previous day that they were on top of it.
This, finally, was enough to get them to process my refund; as they explained, "a refund without return as a one-time courtesy" as if this is anyone's fault except theirs. They say they are going to attempt to stop processing of the shipment. But who knows how that plays out on their end, are they even capable of doing that? My refund appears to be going through.
So I'm left wondering, if they had this ability all along, why did it take more than 25 days to resolve the issue? Now, I will need to watch and see if the item ends up shipping to me after all. If it does, are they expecting me to pay return shipping to send it back to them? Do I keep it? I'd rather not have any of that on my mind. They could have saved me and themselves time, money, and hassles if they just processed my refund as soon as I asked them to, which it is now apparent they always had the power to do. Apparently you only get results when you stop being polite, that's a shameful dynamic.
And I just got an email saying mine shipped.
They could have refunded you all along. They were probably holding onto your payment waiting on new stock to ship to you. CS is probably aware of their logistic issues but has no say so and cannot change anything as it's beyond their control, like how most big companies are as is the one I work for. Only thing they can do is inform their management, which also has no power but can only inform upper management, which 99.9% of time, won't do jack shit. All CS can do is be polite, understanding, and apologize. They probably refunded you and let you keep it to prevent further bitching and squash the situation.
If I were you, I'd let it go and make sure the refund went thru, then return it to walmart. Then you'll have free transformers. Profit. Next time, after 1 contact with no result, just ask your credit card to do a charge back.
Added to HTS eBay: Transformers Toys Studio Series 73 Leader Transformers: Revenge of the Fallen 630509991099 | eBay
As a reminder, Kingdom Optimus Prime is still available. He's a great figure--not perfect, but a very pleasing option for Optimus Prime + Trailer if you don't want to make the huge step up to an MP.
Transformers Generations War for Cybertron: Kingdom Leader WFC-K11 Opt – Hasbro Pulse
Galvatron has shipped for me. Fingers crossed that he has the right shoulders.
They wanted to purge the issue out of the system and that was the easiest way to do so. Comps like that are built into the P&L (profit & loss) of every company. "One-time courtesies are rarely if ever one time, it's a feel good pitch just like "valued customer" and numerous other phrases are.
It depends on what they mean by stop processing. Ages 3+ & Up or the USPS was able to cancel a shipping label on an order and create a new one (I'm still not sure what happened) when it was on the way to a USPS facility but, that was an order that Age's 3+ & Up's CS team manually placed because I wanted insurance since it was 01 Studio Cell and the upgraded wings. No one ever contacted me about the label change and, I didn't inquire because my order had the new tracking number when I checked it to see if I needed to contact CS.
The USPS has the option of stopping/holding/returning a package but, that's only if Package Intercept is available for that piece of mail. It's not a works on everything situation like MYUPS does for UPS.
That's exactly how I feel about Samsung that charged me and never shipped and insisted they couldn't do a refund nor cancel because it was in fulfillment then suddenly gained the ability to cancel after my financial institution refunded the money via a chargeback/dispute and started the investigation. It's also how I fell about The Pokemon Company for taking about the same time to process a return I did and they only refunded a few weeks after a chargeback/dispute to my financial institution gave me my money back (at this point I've gotten the money twice and, I don't know how that's going to resolve).
At the beginning of your post, you said that they said they were doing "a refund without return as a one-time courtesy". If that's the case, they aren't expecting you to do anything. They might reach out if it ships but, they will probably say to just keep it free of charge (Amazon, Target, etc. will do this if you received something extra and possibly on exchanges/refunds). What they aren't going to do is create a new CS issue nor drag this one back up by asking that you pay for return shipping. The worst case scenario is going to be they will email you a shipping label and ask you to arrange a free carrier pickup or they will ask you when is an appropriate time for one and arrange it themselves or they will ask you to remove the old labels then apply the new labels and then drop it in the appropriate carrier drop box. I highly doubt that they will contact you about this matter again though beyond an email if they can't stop the shipment telling you to keep it, dispose of it, give it away, or donate it.
There are people who don’t want this mold? (Obviously assuming they do want a G1 Prime or just a great Prime in general.)
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