3P figures are always a hit or a miss in terms of QC issues. Some 3P companies have the resources to immediately send out replacement parts since they have the capacity to do so. In this case, it's Generation Toy. They have been quiet lately (still waiting on them to release their Hotspot) so it's literally a waiting game and in some instance, if the figure is quite old, chances are you will never see replacement parts unless they decide to reissue the figure. Just gotta be mindful when purchasing old figures and who you're purchasing it from. I have come to terms with this as not every 3P figure that I purchase will be perfect. Lately, my problem has been with Takara and Hasbro and their QC issues. I don't mind the wait as my last instance was 6+ months from XTB to send out some replacement parts while Fanshobby churned out a whole half of armada prime in less than a month and both are pretty much the top dawgs of 3P companies. I don't fault the online retailers because they are just a hub for distributing the products. I've never had any problems with TCP or TFS when it comes to figures coming with broken or missing parts. TFS, however made me to send in my figures so they can repair it themselves with shipping fees on them. TCP just pools the replacement parts in my stash to be delivered on my next order.