The Big Bad Toy Store New/Restocked/Shipped/Preorder Items Thread

Discussion in 'Transformers Toy Discussion' started by UnicronFTW, Aug 5, 2011.

  1. TFXProtector

    TFXProtector Well-Known Member

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    I was just as shocked as you when I first heard about it. Apparently, it was in the FAQ either when they reopened under the new website, or just shortly after. I still like their customer service, they're good people, and I have no complaints against them, but the company has changed a lot since the last website update. They changed their FAQ and everything. Ever since then, they've become very slow and unreliable in terms of product availability. (Especially pre-orders...)

    I would like to see them return to their original form. They were the ones to beat... Now? Well... =\

    EDIT: Aha! They modified it.
    Here's what it says, now:

    So, if they ever ask you to pony up, you know you're one of those "abusers". No thanks, I'm not pre-paying for the privilege of being among the last to get something. lol no.

    Also, this part basically confirms it's not first-come, first-serve:

    No, sorry. This is how it works: I'm first in line, I'm first to get my order fulfilled. PERIOD. Don't shuffle the board around because you're trying to be the Netflix of toy pre-orders. (Netflix was known for pushing established subscribers to the back of the queue so new subscribers could get discs via mail, first, so they would have a reason to stay subscribed rather than fight the old subscribers for new releases. That makes sense there, not here.)

    And then this part, which makes no sense, but proves they're trying to punish pre-order people if the need arises...

    If I can't pay for a pre-order in advance, why is someone else being forced to because they canceled x amount of pre-orders? Yeah, not a big fan of this system. I get it, they have to protect themselves, but this sucks.
     
    Last edited: Jun 22, 2021
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  2. SelectedLime375

    SelectedLime375 Luna1 Matrix Magic

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    Well that's pretty clear that they do reorder even if their customer service email said otherwise.

    Looks like they also don't like PoL cancelations, though I've never had any issues with that.
    I wish we had more information about how it works, but they'd never tell. I'm guessing the more business you do with them the more lenient they are, given my experience.
     
  3. Sepster

    Sepster Well-Known Member

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    I think one point in need of clarification is if canceling a PO before an items comes into stock would get flagged for violation or does it only become a violation if you cancel a PO'd after it hits your POL?

    I PO the majority of my toys (Transformers, Star Wars, Marvel, TMNT, etc) from BBTS and most are fulfilled no problem. There are times, however, when I cancel a PO, before the item comes into stock, for a variety of reasons (product becomes available elsewhere earlier, significant prices difference, etc). I'd like to know if BBTS considers occasional cancelation an issue. Or, if let's say 90% of what a customer POs is kept intact and fulfilled, they don't consider a 10% cancelation rate an issue.
     
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  4. volatus

    volatus Aristocratic Airborne Decepticon

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    Personally, I think transparency is in everyone's favor. BBTS should simply expose and display your ranking for pre-order fulfillment on each given Preorder listing in your account display.

    When you go to cancel or refund or otherwise stiff them on a sale, it can specify "This will lower your preorder fulfillment ranking by 3 points," or whatever. Orders fulfill in a sequence determined by a combination of preorder ranking and preorder placement date, with lower rankings reducing your effective order placement date by 1 day each, or something.

    The point is, leaving it up to hearsay and confusion doesn't seem like a wise thing, to me. I already see a handful of people stating that they will be moving over to other retailers because "BBTS always gets things late, and they punish you if you cancel things". I mean, to me it seems like this only lowers the value of BBTS if you are the kind of person that does a lot of cancelling. And their getting things late helps me out, because money is tight :p 
     
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  5. Motor_Master

    Motor_Master Lets the balls touch

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    Remember folks it's their game, you're just playing it. If you don't like the rules go find another game to play.
     
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  6. octobotimus

    octobotimus Anti-hype man

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    Best I got as a reply about the Ironhide dna kit was “it’s coming really soon”.

    So I’m guessing in the coming months it’ll be here...
     
  7. TFXProtector

    TFXProtector Well-Known Member

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    Neither have I. I would have to agree on the business/leniency thing.

    I think they're two separate issues. Pre-orders and POL fall under two headings in the FAQ. I've personally canceled items in my POL for a refund, only once for original payment method and the others were all store credit. I do feel that if you take store credit, they shouldn't hold it against you because you're stuck shopping with them when it's all said and done, anyway. Either way, if taken at face value... I'm not a big fan of their current methods. It never used to be an issue before.

    Transparency would help a great deal, but could we fully trust it? On the one hand the FAQ says one thing and we have a rep saying something else on the other. It's very confusing and even if it's just an honest mistake it could come across as dishonest. Most of us are levelheaded enough to read between the lines and so on, but not everyone is. Nor are they willing to, sometimes. I get it, though... They're afraid to make anything definitive because markets shift back and forth and the winds of change blow through at a moment's notice. Just makes it more difficult for the customer to make sense of it all.

    That's not entirely how this works. While the customer isn't always right (I worked retail, we suck. Plain and simple.) it is *OUR* money that lines their bank accounts and their pockets. Past a certain point, they do need to depend on us and if they make us play their games and we don't like it, they either need to come to terms with customers leaving or they need to work with us. It's not our fault that they can't get a pre-order in at a reasonable time. Asking people to wait weeks and months beyond local retail and online competitors is ridiculous. Especially ridiculous when other retailers offer returning customer perks and whatnot and expecting people to walk past the same item just sitting on the shelf at their local Walmart is just insane. Even Joel and co. can't be that crazy.

    BBTS can take their marbles and go home if that's how they want to do it. I have no loyalty to companies, I go where my business is desired, no games required.
     
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  8. Bakarina

    Bakarina Well-Known Member

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    BBTS seems to be getting a lot of vintage "Prime" figures in. I understand Optimus himself was very hard to come by back in the day so I'm glad fans that missed out have another shot at him. I ended up getting the souped up KO a few months ago thinking it was my only chance at the guy.
     
  9. Driskull98

    Driskull98 Love that Driskullhausen

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    Wow, I had no idea this "cancellation penalty" thing was even...well, a thing. I've made ton of orders from them in the past that I've cancelled before release. That was one of the things I liked about BBTS, I could hold a preorder with them while I waited for something to come out at retail and either keep it if I couldn't find it, or cancel it when I did. Now I'm wondering if I've been penalized with my previous orders and I just didn't realize. I guess it is my fault but if I had known about this before, I wouldn't have abused it so much.
     
  10. GavynN.X.

    GavynN.X. I want AM thundercracker

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    I just want the old bbts back...
     
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  11. MonsterMash

    MonsterMash Well-Known Member

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    Their FAQ says "complex algorithm".

    I would imagine it takes into account how much you spend with them, your returns, cancelations returning store credit versus back to card, plus other stuff they might add. This is just my speculation.
     
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  12. StrifeZ

    StrifeZ Well-Known Member

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    Because all the collection stores are aiding my bank account simultaneously today, the first two DNA Design Scorponok upgrade sets just landed, DK-19 and DK-21.
     
  13. volatus

    volatus Aristocratic Airborne Decepticon

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    My DK-19 and DK-21 also arrived earlllly this morning. I'm not ready to pay for them yet, but the email says I have until Sunday to do so before they cancel, so I'll grab them Friday morning. Excited!
     
  14. StrifeZ

    StrifeZ Well-Known Member

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    So any thought as to when OX U-01 Stellarus Prominon will drop here? I want to get my Scorponok Upgrade kits sent, but I feel like this guy is looming.
     
  15. Mister D

    Mister D Bloosh Compatible TFW2005 Supporter

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    I generally agree, and I can't blame BBTS for tagging anyone who has been gaming the system. A PO without a payment is putting a lot of trust in the customers, and if some customers are abusing that trust, I get it. But any system for this can't be simple - If A orders 1000 things in a year and cancels 10, and B orders 6 and cancels 5, I understand why they'd be more lenient with A than B, but B would just argue he only cancelled half what A did and its unfair.
     
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  16. Cjracer

    Cjracer Well-Known Member

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    They do it to themselves at times, one particular instance I preordered siege astrotrain and it was on that status for over 6 months. I got tired of waiting and picked up up at a local store. Seems lot of their items come in super late compared to other companies. I really don’t do much ordering through them now, but this is just my experience.
     
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  17. volatus

    volatus Aristocratic Airborne Decepticon

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    Yeah. Ultimately, the most fair way to do it is to make your expectations clear so people can make informed decisions about what they choose to do.
     
  18. Mister D

    Mister D Bloosh Compatible TFW2005 Supporter

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    It would be useful to open the window a bit on their algorithm. I get people want first come first serve, and that seems fair to those of us on the outside. If there are other factors it is only fair to the customers to let them know why they are going to have to wait two months longer than someone who got in line behind them.
     
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  19. Motor_Master

    Motor_Master Lets the balls touch

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    BBTS will never "open the window on their algorithm", it's not in their best interest. Look at how many people here have started questioning if they cancel orders too often without knowing how the algorithm works. That's what BBTS wants, they want their customers thinking twice when they place a pre-order for something they know they're most likely going to cancel (e.g. I'll pre-order Figure X now, but I'll cancel it when I find it in store). From what I've read in this thread, I'd say > 85% of BBTS's customers use the pre-order and cancellation policies as BBTS intended.
     
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  20. Mister D

    Mister D Bloosh Compatible TFW2005 Supporter

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    They are also encouraging collectors to claim conspiracies against them when they don't know why an order hasn't been shipped. With so many other online opportunities that doesn't seem in their best interest either.
     
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