TFCC Lio Convoy missing his head

Discussion in 'Transformers Toy Discussion' started by dorfsquest, May 21, 2015.

  1. dorfsquest

    dorfsquest Cybertron EHS Specialist

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    I just got mine in the mail today. Transformed him and lo and behold, he's missing his head. Has this happened to anybody else?
     
  2. Thundershot

    Thundershot Ratchet Fanatic

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    Just email the club... They're good about taking care of stuff like that. My TFSS Scourge only had half a painted face and they sent me another head.
     
  3. dorfsquest

    dorfsquest Cybertron EHS Specialist

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    I've emailed them twice in the last two weeks, and no response. Am I getting through to the wrong person? Who should I be contacting?

    I'm sorry, but being a paying and loyal customer to the tfcc for almost ten years now, I don't really feel like I'm valued by them.
     
  4. ACMagnus

    ACMagnus Phantom Thief

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    How can FunPub mess up that bad?
     
  5. [Wing_Saber-X]

    [Wing_Saber-X] Takara Fanboy Collector

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    what..? :lol 
     
  6. KFGatri

    KFGatri Madman with a Blue Box

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    "A warrior doesn't need a head; just a good, strong body!" - Megatron
     
  7. Nevermore

    Nevermore It's self-perpetuating a parahumanoidarianised!

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    Brian Savage is not assembling the toys himself, mind you.

    Anything that might go wrong with a factory-assembled Hasbro-released toy might just as well go wrong with a or TakaraTomy-released toy or a FunPub-released toy, as they're all made in the same factories.
     
  8. dorfsquest

    dorfsquest Cybertron EHS Specialist

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    I totally understand. I just feel like from a customer service perspective, the lack of response to a customer's quality issue is what I have a problem with. At least answer my emails.
     
  9. dorfsquest

    dorfsquest Cybertron EHS Specialist

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    This is my last time bumping this thread and asking this question... Tfcc still isn't answering my emails... Is there another contact besides the one on the club website for complaints like this or am I better off calling them?
     
  10. netkid

    netkid Where's my Goddamn shoe!

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    They are most likely busy with Btocon prep. Try asking them again a week or two after the con has finished.
     
  11. unicronic

    unicronic Well-Known Member

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    That's not a valid reason for not communicating.

    There is NEVER a reason to not answer an inquiry from a paying customer.
     
  12. Sixshot666666

    Sixshot666666 Ninja Consultant

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    I'm still bitter over my sdcc metroplex missing a wheel, I was told by hasbro that defective things can only be returned and refunded
     
  13. Basilisk

    Basilisk It will give you infinite pleasure!

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    Headmaster Leo Convoy confirmed
     
  14. jamarmiller

    jamarmiller S.K.A.R. LEADER

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    Terrible customer service indeed . Botcon is no excuse .
     
  15. Timothy.R

    Timothy.R Well-Known Member

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    yeah, but for a such a small run of figures, you'd think the quality control would be a little better. i'd understand something like this getting by on a huge run of mass released figures, but this isn't that.
     
  16. Timothy.R

    Timothy.R Well-Known Member

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    very true.

    communication these days is HUGE. most of us understand that mistakes happen, but there's no excuse for the lack of communication. if you want to be in the business of selling to people, you need to be able to communicate to those people.
     
  17. The13Primes

    The13Primes hot shot fanatic

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    He's just like the headmaster when you lose the head :lol 
     
  18. Nevermore

    Nevermore It's self-perpetuating a parahumanoidarianised!

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    Waiting for Pete to pop in with a really condescending attitude...
     
  19. BenjaminXavier

    BenjaminXavier Well-Known Member

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    I'd say call them. Their website is really a piece of crap and you may be emailing an account that isn't active anymore (they might have switched it an updated it in one place but not another).

    Calling them gets someone on the phone that will answer/fix whatever you have. It also might be worth telling them the email address you used, to give them the benefit of the doubt so they can remove that email from their site, or have someone start checking it or whatever.

    Of course, they might just be ignoring emails because of botcon and how busy they are, but calling is the easiest solution