The squeaky wheel gets the oil applies with "Pathetic Bowels"... Unfortunately you have to have your Shipper (ShowZ) reach out to them. When they do, it creates an incident ticket which escalates your package priority. Each area is different, but a friend of mine at the PO claims that's how works. And any ticket created where the "recieved date" by PB is less than 20 business days is ignored due to the volume of requests they have been getting.