Sales issue - am I right to be annoyed?

Discussion in 'Transformers Toy Discussion' started by jtscribe, Dec 15, 2012.

  1. jtscribe

    jtscribe Well-Known Member

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    I sold a member an item last month, got the payment, no worries. Shipped him his item and called it good. He messaged me to tell me last week that he missed the package somehow and that the post office was returning it to sender. I told him not to worry, I would ship it back to him as soon as I got it.

    This morning I wake up to find that I've got a Paypal dispute opened, leaving my account negative. He says on there, he's just keeping himself covered in case he doesn't get the item back.

    I've got 100% positive feedback and don't feel I've given any indication I wouldn't come through on my end, why in the world did it get to this point? It's not a huge amount of money, to me it's the principle of the thing. I'm an honest person and I conduct business the same way . . .
     
  2. MidnightBliss

    MidnightBliss Well-Known Member

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    I can see it both ways. Did you have a tracking number? If so, they would know that a package was at least coming. I can see wanting to be covered but, he missed the package. Doesn't seem as it should be your problem.
     
  3. MidnightBliss

    MidnightBliss Well-Known Member

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    I can see it both ways. Did you have a tracking number? If so, they would know that a package was at least coming. I can see wanting to be covered but, he missed the package. Doesn't seem as it should be your problem.
     
  4. jtscribe

    jtscribe Well-Known Member

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    Yes, package was tracked. A notice was left (he says he didn't get it), the package was unclaimed after 20 days and it's in the process of being returned to sender.
     
  5. jinx23

    jinx23 Wrecker

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    I'd be pissed...what could you have different?
     
  6. Big Dawg

    Big Dawg Well-Known Member

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    the fact it got sent back isn't your fault and the tracking would have told him it was at the PO. Honestly if you get it back I would refund the money to the buyer and tell him that if he wants it he's going to have to pay for shipping again
     
  7. jorod74

    jorod74 Psycholagnist (Ret.)

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    He couldn't look up the Tracking # in 20 days to see where it was?
    Sorry, but he's the one stuck with a problem.

    When i order from anyone, I try to nail the possible arrival date and prep for it. and if something comes up, i am at the P.O. or the UPS office the NEXT DAY to claim it.
    he was lazy, stupid and foolish and you have proof for PayPal to fix the negative feedback.

    in all honesty, refund the money, and write this guy off (or do that for at least 6 months) to show you only deal with people who can handle a transaction properly.
     
  8. Deceptigtar

    Deceptigtar Sworn Decepticon Assassin

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    this, he had almost 20 days to figure it out. its his PO. I hate when ppl think just because i sent an item i have to do all the leg work.

    why would i when its at your PO, i cant do much on my end.

    But yeah, he wants it again he is paying shipping.
     
  9. MidnightBliss

    MidnightBliss Well-Known Member

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    Screw him. Waste of your time. What if he doesn't get off his ass and pick it up this time? Not worth it.
     
  10. jtscribe

    jtscribe Well-Known Member

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    I don't mind returning the item back as it should be free of charge, I'm just annoyed that he didn't take me at my word more than anything.
     
  11. Composite Ghost

    Composite Ghost Motorized Transformer

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    Yeah you're allowed to be annoyed. I definitely would be. It's the buyer's responsibility to be available to receive the package. And if he didn't get a notice that's an issue between him and the post office. The seller isn't obligated to check up on the delivery service.
     
  12. plowking

    plowking I'm with ErechOveraker. Veteran

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    So he filed a claim....so what. Like he said, he's just covering himself. Not saying that you're a dishonest seller, he's just doing business the correct way.

    It may have left you with a negative balance, but is that his fault?...nope not one bit.

    Maybe his P.O. is useless....the delivery person may be a lazy ass. I've experienced the same thing. I've had items show as "delivered" according to a tracking #, and end up getting them a week or so later....if at all.

    Do like others have said, when you get the item, refund him his loot, and be done, or if he wants it back, tell him to pay for shipping again.
     
  13. grimlock1972

    grimlock1972 Optimus, serving up the primest of ribs since 1984

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    You got a right to be annoyed, every right in fact if if he wants the item back he should pony up shipping costs again. otherwise cut your losses and put it up for sale again.
     
  14. siccoyote

    siccoyote Worst side of the fandom

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    Are you going to name and shame this dweeb or is that not allowed?
     
  15. TheGame2K5

    TheGame2K5 Well-Known Member

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    Really???

    Is the fact that it sat there unpicked up for 20 days!! the sellers fault? nope not one bit

    Is the fact that his P.O. useless the sellers fault? nope not one bit

    He has a right to be annoyed that this guy opened a dispute for his inability to pick up a package in 3 freakin weeks. You did everything right on your end, opening a dispute is a douche move IMO.
     
  16. UltimusPrime

    UltimusPrime Banned

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    People online are good buyers for the most part but I have had my fair share of shitty ones as well.

    The worst one recently is a foreign buyer who asked to ship without tracking. And I told him I would pay the difference for shipping with tracking. 2 Days after shipping he opens a dispute saying "He is just covering himself in case" and waits almost a week after receiving the item to close the case.

    Assholes I tell you!!!
     
  17. Satomiblood

    Satomiblood City Hunter

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    I don't think the buyer should've filed a dispute. He didn't even give the seller time to fix things on the latter's end, which would've involved waiting for the package to be returned on top of shipping it back out to the buyer. And even if the buyer is employing a CYA measure via Paypal dispute, he may have jumped the gun since the seller made it clear he would do right by him. Considering how much time had passed (20 days) without the buyer making any type of inquiry regarding the whereabouts of his package, and despite there being a tracking number readily available and a notice of attempted delivery from the carrier, the buyer should've extended the courtesy and allowed the seller time plus the benefit of the doubt to address the issue.
     
    Last edited: Dec 15, 2012
  18. Insane Galvatron

    Insane Galvatron is not insane. Really!

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    Definitely the buyer is at fault here. It's his own dang fault for not picking up the darn package for 3 weeks. Depending on how badly he wants it, threaten to just give him a refund and keep. Tell him he's not worth the trouble. If he wants it bad enough, he'll cave, remove the dispute, and actually receive the package next time ( as well as pay for the duplicate shipping since it's his fault ). If not, you keep the item and eat the shipping just to avoid the headache.
     
  19. JukeOutlander

    JukeOutlander Combat Antihero

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    Be good to know who to be wary of.
     
  20. cvmaas

    cvmaas Well-Known Member

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    On eBay you would get to keep the item and the money as you held up your end of the deal, you shipped the item paid for, it is not your responsibility to tell him to go pick it up at the post office. The claim will be denied as the tracking information will show he refused delivery. The PO will send more than 1 notification to pick the package up before it is returned to sender. usually 2, sometimes 3 notifications in the 20 days before returning it (One per week basically)

    I think he is trying to pull a fast one, but is in the wrong here, don't coddle him, escalate the dispute that he is trying to rip you off, give the tracking number, and it's on him to prove you did wrong, which you did not. Sounds like he is going to try to have it shipped back without signature confirmation so he can get the item and continue to claim he's received nothing from his PO.