With the amount I've had to exchange because of factory defects (warped plastic, missing screws and pins) that made the toys untransformable (Optimus, Jazz, Stinger, Grimlock, Blackout), I'm just gonna stick with major retailers for my Studio Series purchases. I NEED that return policy. My second Jazz has a goddamn screw where there should be a pin! Don't know how they fucked that up. I gotta replace him soon.