Question about using TF-Direct

Discussion in 'Transformers 3rd Party Discussion' started by HoosierDaddy, Oct 8, 2015.

  1. Shattered

    Shattered Well-Known Member

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    There is nothing in their policies that state that you have to pay for return postage except I believe if you provide an incorrect address. Screen shot all their policies regarding returns, damaged items, shipping policies and your emails to them and open a Paypal claim. If I remember correctly Paypal gives you 180 days now to file a claim and you say it's been 5 months so about 150 days. So you still have 30 if I'm right. TF-Direct claims they'll send out replacement parts if a product arrives damaged unless it's a known manufacturer defect. There's no mention of shipping charges so IMO they're breaking their own business policies with you. Why TF screws some customers and not others I don't know. Maybe it depends on what rep you get when talking to them? I always get Emily. Maybe they roll dice or flip a coin to decide who gets bent over? I don't know but there's something real funky with them IMO. I'd escalate the claim as soon as I could. When Paypal gets involved call Paypal itself and IME they settle the claim during the phone call. I'd also always take screen shots going forward of any TF-Direct order to be on the safe side.
     
  2. mikeszekely

    mikeszekely Not Pessimus Prime

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    Which is exactly what they did for me. I'd ordered a KO Hulkie, and Scrapper's shovel was busted out of the box. They complained that I didn't just refuse delivery, but they sent a replacement part without any hassle. So I don't get it either.
     
  3. Blazing Mewtwo

    Blazing Mewtwo Decepticon Lover

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    Do you need an account to purchase items? And is PayPal required?
     
  4. monish

    monish Not a Negatron!

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    I'd assume yes. The website has changed a lot since 2015 and so have their pricing. I stopped ordering from them because of their pricing and I don't buy 3rd party and KO anymore.
     
  5. Blazing Mewtwo

    Blazing Mewtwo Decepticon Lover

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    Okay
     
  6. vfxraven19

    vfxraven19 Well-Known Member

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    They responded back to me (finally) about missing sword/gun from one of my over sized throttle bots. That took a while... Now, as to when I'll actually receive those parts, that's up in the air, lol!
     
  7. Cyclonus79

    Cyclonus79 Decepticon General

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    Sorry for the thread bump , but does anyone know how long it usually take to get items from them ? I placed an order a few ago and the tracking has yet to update . Do they ship via boat ?
     
  8. RustyBarnacles

    RustyBarnacles Well-Known Member

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    Can take a week to a month depending on the method of shipment and customs delays.
     
  9. Hicks_Royel

    Hicks_Royel > Cat Flu

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    I ordered a Nemesis Trailer from them and had it in less than a week.
     
  10. AbbytheCat

    AbbytheCat Frank-Show.Z Store

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    According to my experience the shipping will take around 3 weeks if they are using so called "ePacket" (normally starts with RR + some numbers and ending with AT)
     
  11. vfxraven19

    vfxraven19 Well-Known Member

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    Also keep in mind, holiday shipping time may increase during the holidays in China.
     
  12. CigarJackal

    CigarJackal Cy-gar smoking beast warrior

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    Anyone having issues reaching their site? I can access it with a mobile device, but not on my PC.
     
  13. Tontus314

    Tontus314 Well-Known Member

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    Just checked, works fine for me on my laptop.
     
  14. vfxraven19

    vfxraven19 Well-Known Member

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    Works fine for me too.

    On a related note, i just received my Jet Commander set. Man, TFDirect went the extra mile packaging this one. Kudos!
     
  15. CigarJackal

    CigarJackal Cy-gar smoking beast warrior

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    Looks like some corporate security BS is keeping me from reaching TFdirect on my company laptop.
     
  16. Tontus314

    Tontus314 Well-Known Member

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    I wouldn't put up with that. I'd call IT and demand they allow you to have 100% access to all things Transformers. If they said no, then I'd promptly say F off and quit. Good thing I don't have a company laptop...
     
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  17. CigarJackal

    CigarJackal Cy-gar smoking beast warrior

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    Making the call to Bangalore to get this resolved
     
  18. toretilo

    toretilo Well-Known Member

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    I ordered MP10 trailer on the 1st of january from them and it has got home in Spain today, 7 days, my absolute record from China, and shipped as e-packet. Pleasantly surprised.
     
  19. pilot00

    pilot00 Well-Known Member

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    Out of curiosity, how is it working out with customs over there?
     
  20. Grimlock75

    Grimlock75 Well-Known Member

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    They did for me too, great company
     
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