Obviously, it's the same retailer. In that, there is definitely a relation. My point is based on beholding Target as a whole, including their faults, which outweigh the odd positive guest relations encounter. Overall, I'll grant that many companies are having problems, but when you say... ...you defend Target far more than you yourself know they deserve. You know their logistics issues pre-exist COVID, and are actually indefensible given they know the breadth of the problem, and still, over the course of several years, have chosen not to address it (forget about overhauling it). Speaking in terms of "everyone", "everywhere", or their "always" being variables sounds as if you're trying to say Target is no worse than others, and they have established they do not deserve that qualification. Here's where I should apologize, and I do. You didn't mean to be all-encompassing in your praise. I think when I read "they did more than fix it" in your original post, my recent negative experiences came to the forefront as I've dealt with so many reps who wanted to fix things, and overall just couldn't. If it's any consolation, that's where that came from. But yes, I agree. Everyone ought to call and let their feelings be known. If that ends up costing them enough in refunds and giftcards...who knows, but I've really lost faith.