Yeah I got nothing in my inbox from NY in forever. But since @sparkimusprime got some movement recently I'm just going to wait and see. I mean there's nothing else I can do now anyway.
Here's something that might be of interest for those that got orders high and dry as I'm reposting this from another forum. "Resurrecting an old thread because this might help those who got screwed by NY, or maybe we can put the screws to them. I pre-ordered the Super Dimension Fortress Macross - DX Chogokin Movie VF-1 Strike / Super Parts Set - Limited Edition 7Jun2019 and still haven't received a response from NY. Strange because I ordered a missile pack after this and they actually sent those. Anyway, for those that got screwed by NY: If you don't speak Japanese, you will need the assistance of someone who speaks Japanese. My wife called NY an hour before closing and it went straight to VM, so she called the Ehime Consumer Affairs Center in Ehime, Japan (where NY is located). 愛媛県消費生活センター(全国の消費生活センター等)_国民生活センター (089) 925-3700 Looks like they have an e-mail address at this local level, but it will probably be the same, Japanese required: [email protected] There is also a National hotline that may have English services but I'm not 100% sure: 03-3446-1623 Spoke to someone who has opened a case to investigate. I would suggest the more cases against them, the better, so they can see the severity of the fraud. Not sure if I will see my money back, definitely not counting on NY actually having the DX Chogokin Super/Strike parts, but at least this might be a step to get this fraudulent company shut down and prevent them from victimizing more people. Things they will ask for: Company name Company website Name of the item you ordered, description of the item you ordered, your order number, method of payment. What attempts have you made to receive your goods and what you have done to acquire a refund Probably some other stuff, but it would be good to have this stuff ready when they ask. Anyways, my wife will call her back next week to follow up, we'll see......"
Does your wife take commission as an intermediary for those of us on the board here with no Japanese fluent friends to assist?
You're going to have to DM a forum member on MacrossWorld (peter) for that one @BulletSponge as he was the one that originally posted it. I just passed the details on what he wrote over here.
They can't even be bothered to cancel my order from december 2019 and give me store credits. No replies at all. And all I want is store credits to order something else instead.
@RHALX The store credit means nothing. They have yet to ship any of the 3 orders of in stock items I used my "credit" on. Sorry to burst your bubble, but I suspect those of us conned by Nippon-Yasan and were given "credit" are all SOL.
I still think the healthiest attitude towards this is you can consider your orders a loss if you want and just don't worry about them. Then maybe someday you'll get a surprise delivered and it won't be joyous event a year after the fact but it's at least better than nothing.
Yep, I agree. But I still advise others waiting to file fraud complaints. I've reached out to Peter on the MWF site. If he and his wife can help, awesome, if not that's OK too. I will post any updates here (if given a green light to share by Peter)
I understand where you're coming from, but the reality is that attitude on a wide scale would only enable and encourage abuse of the customer base. Pre-orders with an established retailer aren't the same as backing projects on Kickstarter. They are making a commitment to provide merchandise in exchange for either your commitment to pay for it when the time comes or paying for said merchandise up front. Failure to uphold that compact HAS to result in consequences.
Yeah, I think the consequence is most people aren't shopping there anymore. I just hope everyone who has existing orders will eventually get them fulfilled.
It’s a fucking clown show. They don’t do anything, play stupid, ask you if you’ve checked your junk folder and then tell you they’re escalating to a manager. I chatted twice and none of my tickets have ever been responded to. I got so pissed they shut off my second chat after refusing to help me. Other than get this “open a ticket.” And I am never rude to customer service, ever.
I only use a credit card through PayPal at NY. Just submitted payment that way for something last week.
