So, has anyone else had trouble while returning things to them or getting customer service involved after the first reply? I pre-ordered a Scathach Fate/Grand Order figure, received it on 12/12 only to see that it's head was broken. I submitted a ticket to them with a picture of the broken head, and they replied back to me the following day saying "We apologize for the issue, we well contact the makers about this and reply back to you." I didn't really understand why, since every other store/seller, even those internationally, have always accepted that "hey, ok, the customer received their item damaged, that's no good, return it and we'll refund it to you, or get you a replacement if you'd like" or something like that. I send about 5-7 replies afterwards in the next two weeks (now) about wanting a return, or requesting an update, and they haven't replied back whatsoever. So I open a ticket with paypal on the 21st in hopes that they go "oh damn, this customer is getting impatient, let's reply back to him." but nope. Not a damn thing after a week. So I made it a claim and am letting paypal handle it. I also showed pictures of the figure's box and the shipping box to show that it wasn't the cause, because the boxes are in good shape. Has this happened with anyone else dealing with other sites like amiami or hobby search? I haven't dealt with those two, but even with HLJ I know they weren't like this when they sent the wrong item to me. If this has to be moved to another forum, or topic, go right ahead then Mods, I'm just wondering out loud if this is common or not nowadays. Edit: Oh also to note, I bought a MP Star Saber from them and ... I guess it was OK. I never removed it from it's box and sold it soon afterwards.