for the exchange of my busted one. They would not accept the credit card statement that I got from my father that showed the purchase he made of the PS3 in May of 07 because it showed a total sale higher than the price of the PS3 with tax (he bought some DVD's). I called in my service order one week after the launch date of the damn machine and they would not honor the warranty. When I heard Blu-Ray was probably going to win I just got it replaced for $150. Looks like my Xbox and PS3 are now even in deaths after purchase, but I have to say thanks to Microsoft for making it painless and a BIG F#@& YOU to Sony for being cheap bastards. It'll cost them in the long run because my new Plasma TV next month will no longer be a Sony and my new Receiver and Speakers are Yamaha instead of Sony. I refuse to buy their products ever again unless forced. BTW, there was only one disc in the Drive. I posted previously that my wife or daughter might have put in a second and it ate both. They did not force a second disc in there, the drive simply failed on the Bourne Ultimatum. Sony sucks.