It was obviously said in a more polite manner, but those are basically the details I was given. I just put it all together in one sentence. Here's how it all went down. I called and gave them my new address as soon as I moved. I asked if that would apply to my club figure cause I knew it would not be forwarded. The lady on the phone said yes. So I just forgot about it. Everyone started getting their figures, mine never showed up. I waited patiently and it still never showed up. I finally got an email from them saying it got returned because the PO does not forward and that I need to pay $5 to get it reshipped. I explained to her the phone call and that I was told the address change would apply to Dion. I asked her why it even shipped to the old address. She said the labels were printed right after the deadline to sign up to get Dion, so it would go out to whatever address I had then. Calling to change the address wouldn't do any good after that time. Despite that deadline being several months before he was gonna ship out. I emailed again letting her know that I bought a house and moved. I couldn't just "not move" because I was waiting on a toy, and that since I notified them of the move as soon as I moved, and it was well before Dion shipped, there was no reason they could not make me a new label. I expressed that I felt I should not have to pay extra since it was their fault they shipped to my old address. I got no response to this email. I emailed again asking about my Dion to which I was told they are waiting for my $5. I then filed this complaint.