Is TRU doing ok financially??

Discussion in 'Transformers Toy Discussion' started by Wyvern, Jul 28, 2010.

  1. saitoh155

    saitoh155 Seeker

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    MY local TRU looks the same.Totally understaffed and the people that work there look extremely unhappy to be there,Minus one female employee that anytime i go there and is on the sales floor is always polite and asks if i need assistance.The last few times i have gone,I have had to stand in a long line of people waiting for the one girl that is attending to the return desk to check people out.

    Now i can say that working in retail is no fun,i was a sales associate for walmart for 2 years.It can definately be a job that will wear you down having to always agree with the customer no matter how wrontg they are.

    Now what gets me is that the time i got to TRU is when i get off work.I usually get to the store around 6 at night or so depending on the traffic.Now this is primetime shopping hours for any store and they still only manage to have the return desk open.Understaffed is an understatment,But at the same they cant expect to pay people peanuts and make them work crap hours and expect them to stick around very long.
     
  2. teruo kaiba

    teruo kaiba Made In Japan

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    Since they aren't a publicly traded company, a lot of information regarding their finances aren't well known. However industry wise in recent years, toy sales in North America are down in general, but over the last year and a half, they have increased as a result of the recession. (Parents not willing to buy a video game, but instead a small action figure).

    As for your experience, it's really just a direct result of cost management as annoying as it is. Have the least number of employees working while still having the business operate. While you might get a few angry or annoyed customers, most of them will probably come back at some point. Even if they don't, the money saved from not having another employee on shift more than offsets a $20 toy to which they will only take a $2 profit from.
     
  3. Megatronwp38

    Megatronwp38 Nobody defeats the DEVASTATOR!

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    That happens around here too. You were supposed to wait in that line unfortunately.
     
  4. Liokaiser

    Liokaiser Moderator

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    That's weird. After our Philly meetup up a bunch of us went to Toyrus. I was asked not once by twice by two employees if I needed help with anything. I picked up both Power Core set and worked my way to the register, were to my surprise had three employees working. Maybe of course this varies from store to store depending on the volume of customers.
     
  5. Tigertrack

    Tigertrack Back In The Game!

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    I think it's the season. Cause I noticed during Xmas season my local TRU was very busy and had several cashiers open.
    But right now, mid summer, all we have is the one at the returns desk. But luckily, they still manage to check me out.
    I can't ever imagine TRU to go out of business. I think their just too popular. And remember, Xmas is their time of year.
     
  6. Optimus Vader

    Optimus Vader Banned

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    People could've called out sick that day. It happens. I would've stood in that line and made loud exhaling noises while waiting.
     
  7. Opticron Primal

    Opticron Primal Comin' up OOOs!

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    Info? Charts? Links?....No? Then don't state it as a fact if it's your opinion.

    My TRU always has a minimum of 3 cashiers. 4 if you include the Video Game section and 5 if you include the returns/exchange counter. They're even going under reconstruction to add a Babies R Us section and still have a good number of cashiers available.
     
  8. salmonman78

    salmonman78 Mordin, my hero

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    The one where I used to live close to that I still trek to when I need to always has a good bit of people in it. Heck, a couple times I called to see if they had some figures they held them for me, I spoke to the manager afterwards complimenting the store, and this man was a pro. Hes like "thanks, hope to see you coming back again" and I would go back.

    Customer Service, some people know how to do it, others who don't suffer.
     
  9. Satomiblood

    Satomiblood Prototype Black

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    I wouldn't have left the Drift and Thrust at the store if they were figures that I wanted. I would've waited in line. Did you have to be out of there by a certain time? This happens to a lot of stores...not just TRU. I know the 2 Walmarts in my area tend to be understaffed at the registers late at night.

    LOL and even if you went with the unlikely method of leaving $20 to forgo waiting in line, it wouldn't have been enough to cover the purchase (unless we're talking BOGO50%).
     
  10. joebot.

    joebot. ( ͡° ͜ʖ ͡°)

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    The TRU by me is perfectly fine, even in the middle of remodeling.
     
  11. chrisr291

    chrisr291 Master of the Unknown

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    As far as TRU doing well Financially... I think they filed for Bankruptcy not to long ago and are pretty much being squeezed out by Target/Walmart. The last time I went to TRU was for Arcee because they have nothing I want and its such a hassle to drive out there. Its hard making a special trip to a store just for toys when 9 times out of 10.... it just won't be there.

    Maybe my grocery store has me spoiled but that is where I buy my retail transformers from. Hardly any peg warmers there because it sells so fast:thumbs2: 

    Eggs, Milk, and Optimus Prime:p .
     
  12. Satomiblood

    Satomiblood Prototype Black

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    ^...or tissue taper, personal lubricant, and BW2 Galvatron (12 years ago in Japan, of course).
     
  13. leov36

    leov36 Rubber Wheel'd UM

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    I was just at tru last night around eight. It was adequetly staffed
     
  14. ErechOveraker

    ErechOveraker I'm with Plowking.

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    I don't think it's any secret the company has been having problems financially for years now. There was talk as recently as this year of them folding into just a baby/childs store, and stop focusing on other toys other than online sales altogether. Judging from stuff like the Grimlock thing though, their infrastructure isn't strong enough to handle that, when companies like Amazon (or even smaller places like BBTS etc) smash them on S&R and customer service too.

    I would honestly be fine if they folded. Their prices generally kind of stink, they never clearance out old garbage off the shelves, customer service is blah, and it would eliminate my need to have to find a physical location when I have to hunt down some exclusive. If anything else, losing them might make other retail chains toy departments stronger.
     
  15. Ziero

    Ziero TFW2005 Supporter

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    TRU doesn't have a monopoly, stores like Target and Walmart almost put TRU out of business due to their toy sections being comparative to what TRU can offer while at the same time offering multiple other types of goods for parents to shop for all in one building. You don't file for bankruptcy when you have a monopoly on something.

    I went to two different TRUs by me last week and I had pretty much the same experience, plenty of Cashiers, plenty of people on the floor and plenty of toys to buy. Both of the stores I went to also had the Babies R Us sections as well, so it may end up being a case of increased revenue due to increased sales versatility leading to an increase in staffing. TRU saves money by having less buildings to take care of and staff while increasing profits by selling more items in each location.
     
  16. Satomiblood

    Satomiblood Prototype Black

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    My TRU has had a couple of things on "clearance" for weeks, but they're only a few dollars off the original price.

    I think the BOGO50% was nice when WFC/Generations, PPC, and HFTD started hitting shelves late last month, but they still have those exclusive Universe 2.0 Ultras (Countdown and Darkwind) at $30. Even with BOGO50%, they were still too expensive for my taste.
     
  17. Megatronwp38

    Megatronwp38 Nobody defeats the DEVASTATOR!

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    The store nearest to me, Burlington NJ, is the worst TRU around. I was just there last night and it was exactly like the one described by the OP. It had ONE cashier open and it was the Return/Exchange line. The video game counter was not open or the person working there was somewhere else. They didn't have anything I wanted so I didn't have to buy, however there was no line as well because I was the only person in the store.


    It's possible that in lower performing stores, which Burlington is, they have less staff.
     
  18. harrismonkey

    harrismonkey Well-Known Member

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    I will say this, there are several toys r us around town that I may hit depending on where I am (if I go at all, and I usually don't). I have problems with all 3, but one is still a functional store that gets new product (they just get very little and don't restock leaving empty shelves most of the time)- the other two are much worse. I wouldn't be shocked if I could still find scorponok/blackout gift sets sitting on shelves in the worst of the three.

    So yes, the situations with different stores do vary.
     
  19. videriant

    videriant Well-Known Member

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    Customer Service is hard to quantify when you have a huge random customer base. Smaller companies like BBTS that make money off of a niche market of repeat buyers HAVE to value customer service or they die. Unless you don't have any competitors *cough* Funpub *cough*. =D
     
  20. harrismonkey

    harrismonkey Well-Known Member

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    Times change.

    Back in the late 90's when I was in business school, one of the things i was told when we were doing a case study was that at that time toy companies actually had to go to Toys R Us with new products and see if they would cary them. At that time they had such a big portion of the toy sales market that if someone wanted to manufacture a broadly successful toy (as opposed to some sort of niche market), they had to sell at toys r us. If toys r us wouldn't cary it, it would not be possible for it to be a successful toy. It was a disgusting amount of power.

    Of course, keep in mind that amazon was just getting started as an online book seller only back in those days, and internet shopping was still only in it's infancy (at least as far as market share and "normal" people feeling comfortable buying over the internet).

    We were also told that at that point in time, the only companies online who weren't losing money at it were online porn sites. Even Amazon wasn't yet profitable.