Is Robotkingdom Down?

Discussion in 'Transformers Toy Discussion' started by metalogan, Mar 26, 2020.

  1. metalogan

    metalogan Well-Known Member

    Joined:
    Feb 18, 2009
    Posts:
    137
    Trophy Points:
    132
    Location:
    Texas
    Likes:
    +117
    Seeing that this is one of the sponsors to TFW I'd like to know what the deal is. I have 3 pending orders - to which they have already screwed up royally and want to charge me extra for something; also my e-mail is bouncing back. Oh and now , when I checked their site it is down. Anyone have any word???
     
    • Like Like x 1
  2. protohuman

    protohuman Save the whales

    Joined:
    Oct 28, 2019
    Posts:
    912
    Trophy Points:
    147
    Location:
    Southern California
    Likes:
    +1,517
    Oh lords, not again!
    The last debacle is why I only use paypal now.
     
    • Like Like x 2
  3. metalogan

    metalogan Well-Known Member

    Joined:
    Feb 18, 2009
    Posts:
    137
    Trophy Points:
    132
    Location:
    Texas
    Likes:
    +117
    not again? please explain?
     
  4. Cool Hand Lube

    Cool Hand Lube Well-Known Member

    Joined:
    Jul 2, 2008
    Posts:
    4,156
    News Credits:
    4
    Trophy Points:
    262
    Likes:
    +8,745
    The site does seem to be down currently, and it has been all day. I received an email early this morning stating my last 2 Seacons have shipped today but I couldn't log on to get the tracking number or to check my other orders.
     
  5. transmasterc

    transmasterc Well-Known Member

    Joined:
    Feb 26, 2011
    Posts:
    6,480
    News Credits:
    5
    Trophy Points:
    282
    Likes:
    +3,446
    I have always used Paypal with RK. I have had no problems.
     
    • Like Like x 3
  6. transmasterc

    transmasterc Well-Known Member

    Joined:
    Feb 26, 2011
    Posts:
    6,480
    News Credits:
    5
    Trophy Points:
    282
    Likes:
    +3,446
    Have you checked the email from them. They have the tracking number in there.
     
  7. Cool Hand Lube

    Cool Hand Lube Well-Known Member

    Joined:
    Jul 2, 2008
    Posts:
    4,156
    News Credits:
    4
    Trophy Points:
    262
    Likes:
    +8,745
    Yeah, thank you! I got it from the email but that doesn't have the info on the other orders I was expecting to ship first.
     
  8. protohuman

    protohuman Save the whales

    Joined:
    Oct 28, 2019
    Posts:
    912
    Trophy Points:
    147
    Location:
    Southern California
    Likes:
    +1,517
    I switched to using it for all online purchases. After one crumby incident ordering parts from an automotive dealership and getting charged for football tickets....
     
  9. bradam

    bradam Well-Known Member

    Joined:
    Feb 28, 2016
    Posts:
    346
    News Credits:
    1
    Trophy Points:
    122
    Likes:
    +203
    still down.. I tried a few times during to day to pop in and check to see if my seacons have shipped yet but no luck getting in.
     
  10. ziltama

    ziltama Mods, molds, and casts. Also full of hot gas.

    Joined:
    Jul 3, 2019
    Posts:
    6,868
    News Credits:
    8
    Trophy Points:
    227
    Location:
    Planet Unicron
    Likes:
    +35,365
    Probably more server issues. They had a recent server "upgrade". They had just responded to a question I had before going down.
     
    • Like Like x 1
  11. Raelthorne

    Raelthorne Well-Known Member

    Joined:
    Apr 4, 2017
    Posts:
    94
    Trophy Points:
    62
    Likes:
    +48
    Ebay:
    I was going to post about this but thought I'd give them some time.

    I've used them without issue for the past four or five years, always for large, expensive purchases. Yes the shipping is high but I've found if you order in bulk, their cheaper prices usually offset the shipping charge and they work out cheaper.

    I ordered 3A Prime, Bumblebee and Flame Toys 3K Prime from them on the morning of the 17th. I then rethought my order, contacted them and asked if there was anyway I could add 3A Blitzwing if it wasn't too late. They didn't reply to me until the 20th, told me to cancel, make a new order and put the existing one on hold of their own accord. I looked at the costs and options and asked them to go ahead with the order as is. I heard nothing back and noticed yesterday the site is down and emailed them, the email bounced. I tried another account which seems to have gone through but no reply. I've also messaged them here but again, nothing.

    There are bigger things going on in the world and the ongoing situation in HK, but communications if there's a problem would be appreciated. It'll also be interesting to see if they send their weekly email and post it here, so far nothing.

    Funny thing is, I'm not worried about the money if there's a problem as I know I'm protected by Paypal. As an EU based customer, it's the thought of having to search and price compare for the three figures again :D 

    So @Robotkingdom, this is your time to engage and let us know what's going on ;) 
     
    Last edited: Mar 27, 2020
    • Like Like x 1
  12. bagofshhh

    bagofshhh Well-Known Member

    Joined:
    Jun 7, 2009
    Posts:
    3,635
    News Credits:
    2
    Trophy Points:
    262
    Location:
    Maryland, USA
    Likes:
    +3,759
    I have received two shipping emails from them (1 yesterday and 1 today), so they are still shipping, which is good, guess.
     
    • Like Like x 1
  13. transmasterc

    transmasterc Well-Known Member

    Joined:
    Feb 26, 2011
    Posts:
    6,480
    News Credits:
    5
    Trophy Points:
    282
    Likes:
    +3,446
    I just tried them a few minutes ago they are up.
     
    • Like Like x 2
  14. Raelthorne

    Raelthorne Well-Known Member

    Joined:
    Apr 4, 2017
    Posts:
    94
    Trophy Points:
    62
    Likes:
    +48
    Ebay:
    Still down for me. its just timing out.
     
  15. AzT

    AzT Moderator News Staff TFW2005 Supporter

    Joined:
    Jul 26, 2013
    Posts:
    11,515
    News Credits:
    90
    Trophy Points:
    302
    Likes:
    +7,594
    Robotkingdom
     
  16. Cool Hand Lube

    Cool Hand Lube Well-Known Member

    Joined:
    Jul 2, 2008
    Posts:
    4,156
    News Credits:
    4
    Trophy Points:
    262
    Likes:
    +8,745
    I got a shipping notification for my WFC Nemesis Prime this morning so they're still moving at least.

    Although neither of my recent packages from them have hit tracking yet.
     
  17. AzT

    AzT Moderator News Staff TFW2005 Supporter

    Joined:
    Jul 26, 2013
    Posts:
    11,515
    News Credits:
    90
    Trophy Points:
    302
    Likes:
    +7,594
  18. Raelthorne

    Raelthorne Well-Known Member

    Joined:
    Apr 4, 2017
    Posts:
    94
    Trophy Points:
    62
    Likes:
    +48
    Ebay:
    Thanks for the update. Although they’re being a bit disingenuous, it’d be nice if they (@Robotkingdom) would actually respond to my facebook message, email or message from here.

    All I want to know is that my order is progressing and that the items are eventually going to be on their way.
     
  19. AzT

    AzT Moderator News Staff TFW2005 Supporter

    Joined:
    Jul 26, 2013
    Posts:
    11,515
    News Credits:
    90
    Trophy Points:
    302
    Likes:
    +7,594
    Robotkingdom
    Robotkingdom
     
    • Like Like x 1
  20. Pride21

    Pride21 Honor Wisdom Virtue

    Joined:
    Apr 13, 2007
    Posts:
    6,757
    Trophy Points:
    287
    Location:
    Massachusetts
    Likes:
    +3,037
    Not sure if this is the proper thread?

    However, during checkout I receive the following message:

    PayPal gateway has rejected request. The field Shipping Address State is required (#10729: Shipping Address State Empty)

    And yet I say my state is Massachusetts.

    Any advice would be greatly appreciated.

    Please and thanks.