Hella good repackaging or factory screw up?

Discussion in 'Transformers Toy Discussion' started by bellpeppers, Feb 27, 2019.

  1. Blam320

    Blam320 Assembly Inventor

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    I'm more surprised whoever did it got away with it. Really goes to show just how lazy brick and mortar customer service is.
     
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  2. bellpeppers

    bellpeppers A Meat Popsicle

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    You have NO idea.
    I worked part time for Wal Mart for almost 10 years and have seen more than my fair share of shenanigans.
    I have seen DVD's being accepted at the return desk with BEST BUY labels on them.
     
  3. Blam320

    Blam320 Assembly Inventor

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    It's insane how nobody's sued to try and get a change in the way things are done.
     
  4. emoo

    emoo Well-Known Member

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    That pic near the top of the box. The tape looks disturbed to me and is slightly peeling back near the bottom right corner.
     
    Last edited: Feb 28, 2019
  5. Electro Rush

    Electro Rush Just a guy waiting for the perfect Whirl

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    Here ya go:

    Worst Repack Jobs in the Wild

    There are some doozies in there.
     
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  6. analogue

    analogue 01110111 01100101 01100010 TFW2005 Supporter

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    I've seen that one, I was talking about "Best" like the one that started this post.
     
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  7. griffin-of-oz

    griffin-of-oz Ozformers site-owner

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    While on the topic of Factory errors, this one is definitely a factory error as wave 2 was only released in Australia 2 days ago, so it would be very very unlikely that this one was already swapped out and returned... and there was no sign of tape damage on the box anywhere.
    [​IMG]
    .
     
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  8. RKillian

    RKillian http://www.rktoyandhobby.com

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    I've got a Shockblast in a Cliffjumper box (or the other way around - it's buried somewhere) from the Energon line that I was pretty sure was a factory error.
     
  9. backhawkdown

    backhawkdown Well-Known Member

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    What party is going to sue who over this? Only the manufacturer is damaged by this because they get return chargebacks from the retailer, but Hasbro wouldn’t have to sue over it, they could just dispute the chargeback from the retailer. But if we are talking about a small percentage of their sales from the millions they sell to retailers, Hasbro isn’t going to waste their time.

    Retailers do look to catch return fraud and prosecute the perpetrators when it comes to big ticket items that are returned as new but the boxes end up empty. But a $20 action figure that is visible upon return is a reflection of their own customer service shortcomings and not fraud in which an empty box is being returned.

    And you the customer can’t sue anyone because the toy you thought you saw from 10 feet away and got excited about turned out not to be the toy you thought it would be upon closer inspection.

    So, who sues who in this situation?
     
  10. Blam320

    Blam320 Assembly Inventor

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    One: it is fraud, because the toy that was purchased was not returned, but a different toy was stuck in its box and the person returning it lied that this was the same toy. It’s not just a problem with returning Transformers, but many other toy brands as well.

    The consumers would sue the retailer; the retailer is being negligent when it comes to preventing fraud, as not only are they accepting the return, but they are placing that toy back on the shelves, which harms the consumer. There are a lot of clueless parents who will re-buy that toy, not knowing it’s the wrong one placed in different packaging.
     
  11. MetalStorm

    MetalStorm Click Click Boom!

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    239557_original.gif
     
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  12. backhawkdown

    backhawkdown Well-Known Member

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    What damages is the consumer suffering that they can sue for if they can just return the toy and get their money back?

    You would be an complete idiot to refuse to return the toy, which the retailer would accept, and instead spend thousands of dollars in legal fees simply to get your $20 back — which you could have done by simply returning the toy.

    Holy shite.
     
  13. Blam320

    Blam320 Assembly Inventor

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    You completely misread my post.

    We, the people affected by retailers enabling fraudulent returns, would litigate. The retailer should never be accepting fraudulent returns to begin with, and we only contribute to the problem by returning the toy a second time, since it will just wind up back on shelves a second time, for someone else gullible enough to not recognize that it's the wrong toy to buy it themselves.
     
  14. backhawkdown

    backhawkdown Well-Known Member

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    What damages are you, the people, litigating for? To sue for damages you have to have actually suffered a financial damage. The inconvenience of having to return a toy is not a financial damage. You are not legally damaged by a store accepting a return that is missing a piece if the store is willing to give you your money back and you refuse.

    Your legal ignorance is incredible.
     
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  15. Blam320

    Blam320 Assembly Inventor

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    "Missing a piece?" How about missing the entire damn toy? It's not fair to customers for a store to put the wrong toy back on shelves, packaged as a different toy.

    Your moral and ethical bankruptcy is what's incredible.
     
  16. backhawkdown

    backhawkdown Well-Known Member

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    It’s not unfair — it’s unfortunate. Huge difference between the two. It’s a minor inconvenience in life and you have severe emotional problems if you think the inconvenience of having to return something to the store is a big moral issue. There is nothing immoral about someone having to return a toy because it was missing something.
     
  17. Dachande

    Dachande Formerly Yaujta... Moderator TFW2005 Supporter

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    Alright guys, calm down. No need for insults.
     
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  18. Isaac Hill

    Isaac Hill Systems Analyst

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    The boxes do say "Product and colors may vary".


    Blam, when you say "We, the people affected...would litigate", do you mean a class action suit by people who've bought the wrong toy, or by people who who've merely seen a mispackaged bot in store and were dissapointed it wasn't the box on the label?


    Amounts this small wouldn't warrant a lawsuit. Instead, you'd probably want to look into the consumer fraud division of your state's Attorney General's office. At least, that's available in the USA; I don't know about Crux Prime.

    In short, you contact the state AG consumer division and explain your fraud complaint. The AG office then sends an official nasty letter to the frauder. The frauder then either fights the complaint or, more likely, refunds your money to avoid the hassle. Sometimes, just telling the frauder that you're going to contact the AG's office will persuade them to make things right.

    However, when you do contact the AG's office, one of the things on the complaint form will likely be a question about what steps you took to rectify things with the other party directly, and how they responded. In this case, if you didn't try to return the mispackaged figure, the AG will likely not help you, and tell you to try working things out with the seller first.

    If you successfully return the figure, the AG won't help you because your situation was resolved.

    If you try to return the figure in compliance with the seller's return policy, and they refuse, then the AG will likely step in. There's a lot of "likely"s here because the details, including the exact title of the consumer protection dividion, will vary state by state.


    So Blam, if you see a mispackaged figure in store, and you bring it to customer service, but they still put the figure back on the shelves, you maybe, might have something to tell the AG about.

    But, please don't. We, as consumers, benefit more from a minimal-hassle return policy than we would from avoiding the handful of cases where something like this happens. Besides, a repack like this might be the only way to find an original deco SS Starscream in store.

    I can tell you're upset about this, Blam, but don't feel too bad. At least you have your very own anthem, written by "Weird Al' Yankovic.
     
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  19. Blam320

    Blam320 Assembly Inventor

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    There’s also a major difference between returning a toy when a part is missing and outright replacing one toy with an altogether different one in the packaging.
     
  20. backhawkdown

    backhawkdown Well-Known Member

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    Except we weren’t talking about the person who fraudulently returned the toy. Our discussion was about the person that purchases a fraudulently returned toy and your claim that person has somehow been damaged by the retailer and can sue them.

    How are you confused by what we are discussing?

    You made a meritless claim that the consumer has legal recourse against the retailer; when shown to be wrong you resorted on an ad hominem about my moral compass in regards to a situation that has no moral factor to it; and when called on it you now attempt to change the discussion to the person who returns the toy from the person that subsequently buys the toy.

    You have no clue about any aspect of our discussion.