I'm eager to see if Hasbro will reach out to that guy or if he finds a return shipping label in that box. Either way, great luck for the guy to get a new figure in its entirety. When I spoke with Hasbro global they said their stock shows zero units for replacement figures but they still have some parts. All parts were identified by number only and they weren't able to provide descriptions. That said, I would imagine if it came in one of the multiple bags (A, B, ...) then you might be in luck if you find you have a bad part and can document it.