Discussion in 'Transformers News and Rumors' started by bearytrek, Jul 15, 2019.
Just got my email response as well, obviously the same email. So much for that I guess.
At the very least giving Unicron backers free pulse premium like they did with combat megs would definitely help with the complaints.
To be expected. If a "fix" or a "make good" is ever going to come, it will be an announcement down the road from the official HasLab project. It unlikely will ever come from Hasbro Pulse's automated customer service e-mail.
I'd say that if Hasbro does anything, it's a good chance that the "make good" will be something like that or store credit on Pulse.
I just got back the most generic answer from them
Well I will be colormatching the yellow /orange when I get mine,when I get the perfect match I will let everyone know incase they want theirs painted.
How many more faulty comparisons am I going to see? Deviation before pay =/= deviation after pay
Yes for everyone
This beyond lighting our darkest hour
You don't see the robot mode until after you've paid.
I got a generic reply from them. Definitely send them emails.
My response to the new form letter:
I’ve been asked by Mike to continue my service complaint (ticket ######) with you. I had been an enthusiastic backer of HasLab Unicron (Hasbro Pulse Order ######), but have been gravely disappointed by material changes to the final product that make it no longer the project that I supported financially.
There are several changes that have been made in terms of reducing paint applications and changing mold layouts that negatively affect this figure, but the change of his iconic planet mode maw from yellow-orange to blue-grey has ruined his accuracy.
For a project that was marketed and obtained my money for being the “crown jewel” of any Transformers collection and the “most accurate” Unicron possible, this is wholly unacceptable.
The recent form letter response from Mike is entirely an insufficient response to my concern.
Please let me know how you plan to rectify this error specifically and how I can have my name placed on a list of those demanding replacement parts in the appropriate, advertised color.
Might as well respond to their non-response and politely make it clear that it is simply not a sufficient resolution to my concern.
We are definitely stuck with this, here is a generic answer I got:
Mike (Hasbro Pulse)
Feb 10, 2021, 6:28 PM EST
Hasbro Pulse is excited as we approach the delivery of Unicron! We recognize that many backers, are curious about differences between the final product images and the first prototype images shared in 2019, and when fans will receive their Unicron.
This project was the first endeavor undertaken by the Transformers brand that invited fans to view the process of the creation of a toy, from reveal of original prototypes to the final product. Throughout the process, changes are constantly made from quality and durability to performance and priorities that meet our standards. Over the course of the past 15 months the Transformers team has been working diligently to ensure we deliver the highest quality converting Unicron figure, and through the process we have continually iterated the construction of the product and changes along the way. Hasbro Pulse prides ourselves on transparency, and we have shared updated versions along the way.
We appreciate the passion of our Transformers fans and are super excited to get our legendary Unicron into your hands! Contact our Pulse Customer Service Team with any additional questions.
Regardless, to get an actual response from them, we need to keep sending them emails. Polite of course, but keep it up. Don’t settle for “it’s your fault guys”.
Pester them enough and they may end up actually doing something. When they’ll do it tho, who knows.
LMAO. Oh wait you are serious? ROTFLMAO
Are we allowed to use this format to pester them with an email a day or every 12 hours?
The difference is you can see what the actual figure looks like before you buy it, can't say the same for Unicron sadly
I mean hey, if they use copy and pasted bs, why not use copy and pasted messages?
Quoting because I feel like this is gonna get lost.
I’m sorry to hear that. Sometimes when they check an order they might pull up old information rather than use what’s right in front of them? I have my pronouns (they) in my email signature and a representative was courteous enough to refer to me with as Mx. which I appreciated, so I’d like to think the intent of the error wasn’t malicious. Still sorry that happened to you.
Better than not seeing any of the final figure until after you've payed
Separate names with a comma.