Ok well my DS that i got for Christmas the control pad on doesnt work. Also i droped it and on the upper right corner chiped small pice of plastic it is barely noticeable . My parents got it with a 2 year warentiy for it. I go the store to exchange it they wont do that or anything for me then what the hell is the warenty good for !!! Go to hell Best Buy you fucking assholes!!
did the D-pad stop working after you dropped it? if so, you broke it, and they dont have to cover that, nor should they.
I hate Best Buy as much as anybody in the entire world, but it's not their fault that you dropped it and chipped it. Their warranty clearly says it doesn't cover that. And since you can't prove the D pad didn't work before you dropped it, I wouldn't replace it if I were in their shoes either.
It dpad Worked off and on at first i didnt notice it doing that and it wasnt a big of a problem later i droped it. Regardless of it being my falt or not they should take it back because it was a defect in the product.
Harsh lesson to learn - don't buy anything over $50 at Best Buy. I do all of my "big technology shopping" at Circuit City at this point because they have been - at least for me, thus far - much more flexible with broken or damaged product returns. It's strange that they wouldn't let you return your DS, though...I'd suggest maybe trying another Best Buy on another day? I accidentially busted my Creative MuVo and had the warranty for it...when I brought it in and explained what happened, they gave me a replacement. I think a lot of it is seeing who is running the register at the customer service department that day. If you get a real uncaring fellow - i.e., "Whatever, I'm just here for my 8 hours of pay" - I think you'll walk out with the same broken DS. Best of luck.
Ask for a manager, too, in case they don't give you your return. If you make a big enough scene, they'll find some way of appeasing you just to shut you up. Works at Fry's, at least.
Maybe it was a defect, maybe it was your dropping. The fact that you dropped it makes it a non-issue. You should have attempted to return it prior to dropping it, now it just looks like you're lying to them to get a free replacement after you fudged it up.
You have 2 options friend, try another best buy because some are more lenient when it comes to the warranty or get a pro-rated return on the warranty. If you want to scam them, you can buy a new one and return the old one as the new one just make sure to do this at a best buy that hasn't rejected your warranty service.
Sometimes those extended warranties WILL cover user damage. I bought one on my last MP3 player, after the BB guy convinced me I could smash it on the ground on purpose, bring it back, and still get a new one. Sure enough, it broke (not sure what happened, I may have plugged it into the wrong charger), so I brought it back, and sure enough, they gave me a new one right off the shelf. Maybe I was just a lucky one.
its not a defect in the product if youcaused the problem. its your fault, they dont have to replace it because you were careless with it. did they make you drop it? no? then why should they have to replace it?
I used to work at BB and sure enough I sold MP3 players and I can tell you this much that guy was either misinformed or lying to get you to buy the P.S.Plan and as such you are lucky there wasn't any significant cosmetic damage on the player.
I've got to agree with the people saying you should have returned it as soon as you noticed the control pad problem. Nintendo is well known for amazing-quality and long lasting products (just ask my GBA... It's suffered many trips to the cement floor from up high and works like new). You just got really unlucky and ended up with a dud. If you're lucky, maybe someone will trust you and let you exchange it at the store. If you're lucky..
Quite possible, as it still looked new. I guess he was lying, because he said the warranty would cover ANY damage; defect, accidental, or otherwise.
I like best buy, that guy/girl at the door that says welcome is nice. Any instore warranty is like that. You're best bet is send it to Nintendo and hope for the best.
One of the reasons I like EB's Extended Waranty, they will take it back for just about any reason, as long as it does not look like you shot it you are covered
No kidding. They didn't even care that my friend was going thru a PS2 every year, just as long as the warrenty was there, he could get a new one. Hell, EB even takes broken PS2's that won't work. Another friend brought in his broken PS2 and they gave him $30 (Canadian) as long as there was a controller, AC cord and the A/V cables.
You were expecting divine judgement perhaps? Jesus shooting lightning bolts at a Best Buy sign? Actually that would be pretty awesome.
Gotta love EB warranties, like mentioned earlier. When I got my used ps2 I, armed with the knowledge of what they like doing, spent the scant $11 on the year (I think) long warranty and, lo and behold, the mighty disc read error (some may recall my thread) reared it's ugly head a little less then a year later. So, a short trip to the local EB got me a new (used) ps2 and a fresh warranty. I expect it to self-destruct any day now. So, uh, in conclusion, EB, Gamestop, etc. or any of the more game focused stores are good because, more often then not, they will offer warranties.
First mistake: Trusting Best Buy. Second mistake: Dropping the unit. Third mistake: Going back and trying to use the warranty, which is not even worth the paper they print it on. Try another Best Buy, keep your mouth shut, just tell them the D-Pad doesn't work and the entire unit is pure shit. Ask for a refund. If that doesn't work, ask for a manager and tell them you just want a refund. Walk out of store happy, go to Circuit City, or Wal-Mart and buy the DS and be happy knowing you got an item that actually works, and if need be you can return it because it came from a reputable retailer. BTW...make sure they know the unit is damaged (not by you, avoid that point, just say it doesn't work, plainly) so no one else gets stuck with your lemon. You win, BB gets a credit, and everyone's happy. Not a big deal, you just make it out to be one.
