So apparently a lot of replies from Fans Toys' customer service are going to people's spam folders. I'm just posting a public service announcement that if you sent an email to them and didn't hear back, check your spam folder as the reply may be there.
Seconded. The exact same thing happened to me. A month later I was wondering why I never heard back - turns out that service had responded less than a day later and it went straight to spam.
Thanks for letting everyone know. What is the best email to reach out to for customer service? I sent one to [email protected] but some Googling makes me question if this is the proper one. I sent an email over a month ago but my spam settings delete after 30 days. I didn't even think to check. Thanks!
hahaha I was so excited about getting somewhere with my outreach that I glanced over anything past "Fans___"! ~ sigh ~ Don't mind me
Haha. That's funny. For the record, I believe their customer service is [email protected]. No worries. Apparently it happens a lot. Hopefully a lot of people see this and find the email.
What are they doing with their e-mails to be so often classified as spam? Do they actually spam as well? Do they use a dodgy ISP that spams?
Fans Hobby is generally appreciated for their customer service, so maybe double check your spam yeah. CONTACT US
What's weird is I followed up on something that I hadn't heard back on and they responded with a screen grab showing they'd responded a week earlier. I looked in my spam and I still couldn't find the earlier response.
Spam folders often have a pretty short retention policy, likely it would have been deleted after 7 days
What makes that any more 'real'? They all use the exact same protocols, it's just from a different provider using different servers. Stuff like Gmail has come a long way since the days of webmail (a lot of ISP emails are natively webmail based to begin with as well). I actually use both, and my ISP email flags more stuff as spam that shouldn't be than google does.
I do (roadrunner's) and they still mark them as spam which gets deleted after 14 days, so what's your point
A real e-mail setup: Recieved via a proper ISP, not a free mail service, so that you have control of it. No server-side filtering (if your ISP won't turn it off, go elsewhere). E-mails stored in your client on your machine, so they cannot evaporate, and so that you can apply your own rules. You won't lose e-mails as described in this thread. Go ahead, call me the old fart yelling at clouds. I've heard it before, mostly from people still losing e-mail they want and need...
Oh, so do all the work that is done for you for free and works amazingly to your benefit 99.9% of the time? And if the ISP won't do it, give up all of the benefits that would have drawn you to go with them in the first place and potentially have lesser service just to have 100% control over email? Yeah, that is kind of old man yelling at cloud. Is FiOS also too fast? I'm sure somebody could find you a provider that still offers 14.4K.
