okay prepare for a frickin rant: okay i got a defective inferno and wreckgar in stores, and never saw replacements again to switch them out for. so i contacted them and assured me that i would received a replacement inferno and wreck-gar.....i get an animated optimus prime and universe dropshot, and i frickin HAVE optimus GRRRRRRRRRRRRRRRRRRR!!!!!!!!!!!! and i contacted them about it and they won't do jack squat about it, i am so furious that my collection will be short two rare figures
Wait, did you contact Hasbro themselves or just the store you got the figures from? And you can probably find them on the internet, maybe even HTS if they're still in stock.
If you live in the states. First, return Inferno to the store you bought him from, and then buy him off HTS. Don't know what to tell you about Wreckgar. But at the very least, Hasbro sent you something. Mattel doesn't do jackshit for their customers.
Just sell the 4 figures you got and you should make enough doe to snag the ones you want off of eBay or here on Junkieon... just an idea, I know it don't help the rage though.
There not really rare as much as they are HTF. When X-mas rolls around I bet they'll be tons on shelves.
TRANSFORMERS UNIVERSE Voyager Class: INFERNO - Product Detail http://www.toysrus.com/product/index.jsp?productId=3584394
So, you sent them defective figures, they send you back different ones that you don't want, and refuse to do anything further about it? That's really shitty of them. Now you can't even return them to the store where you bought them because the UPCs won't match up. I'd raise some hell, and at least get your money back if they can't furnish proper replacements.
You should have said something about it here before you actually did that. Hasbro's replacement policy guarantees an item of equal or greater value, not the exact same figure that you wish to replace. They would be (or, should have been) the first ones to tell you that you ought to return your figures to the store where you bought them, not Hasbro directly. Be happy you're not the poor sap who got stuck with a Nerf gun instead of a toy. If you want to blame someone for your problem, go with the person who told you that your exact figures would be replaced.
bingo the reason i am soo mad is the fact that now i am missing two figures that i took a lot of time tracking down. i made sure they knew i was to get a wreck-gar and inferno, even sent them a second email when the letter with the shipping label only mentioned wreck-gar and not inferno to ensure i was to get them back....then this happens....UGH
I don't even think it is equal or greater. Im pretty sure it is equal or lesser value. I remember a few people ranting about getting some real garbage back when they sent things like Voyager Blackout from the first movie in. I got prepaid postage and a letter from them when I complained about something, and after reading the letter, there is no way I was sending anything to them. It is funny though, I wrote them cause my Ironhide had similar paint issues that have been discussed with Universe Prowl, just to inform them, not to request a new toy, and they mailed out another letter with prepaid postage on it without me requesting it. If they ever do it again, I will find something to send to them. It may not be a transformer, but they will get something fun. EDIT: TO ALL, NEVER, EVER, EVER SEND ANYTHING BACK TO HASBRO, EVER. Unless you have a big jar of lube when you get the package back from them.
Perhaps that's the case, but I would think that, considering you're returning their own defective product, they're obligated to match the item's value. Equal or lesser would just make a bad situation worse.
a big jar of lube!!! i get it!! it so fun-e, ah ha ha ah ha! it fun-e cuz he mean, u going get fucked, so have jar of loobe, he su fun-e, ah ah ha ha, cuz it mean they no good, ha ha haah!
If you have a paper trail (i.e. e-mails from Hasbro promising you item-for-item replacements) you might contact the Better Business Bureau. It probably won't do any good, but it's a thought.
