About a year ago, I made my first 3rd party purchase from a well known vendor and the communication and delivery was flawless...no complaints whatsoever. Just recently, I placed a rather large bulk order (10 figures at almost $1,300.00) with the same vendor and again, the delivery and communication was flawless. It was after I received my figures where the communication went from responding with a few hours pre delivery to radio silent post delivery...I had a QC issue with a few figures and kindly requested the vendor to contact the 3rd Party (being that they obviously have a business relationship with the company in question) to help resolve my issue. Aside from receiving an initial response from the vendor stating they will follow up with the 3rd party company, my subsequent followups have been ignored. Curious to know, are my expectations realistic in regards to expecting the vendor to follow up with the 3P company in terms of resolving my issues, especially after a big order? Or am I unrealistic in my expectations and the onus should be on me to contact the 3rd party vendor in hopes of resolving the QC issue on my own. Also, what is a fair expected turn around time before foregoing the vendor route due to lack of communication and take it upon yourself to hopefully resolve the issue?