Does Anyone Know If Big Bad Toy Store Does Partial Refunds?

Discussion in 'Transformers Toy Discussion' started by GrimlockAutobot, Dec 5, 2012.

  1. GrimlockAutobot

    GrimlockAutobot Volcanicus Torso

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    Ok here's my situation:

    I got my AM-24 Silas Breakdown a couple of days ago and noticed that it was defective.

    The left (non-battle damaged) eye was mis-molded and was painted terribly (the gold paint was all around the outside of the eye)

    Big Bad Toy Store has exceptional customer service. I contacted them because I knew they would take care of me.

    After sending them pictures over the last couple of days, their solution was to refund me my money.

    They can't send me a replacement because this item is sold out.

    The only problem is, I need the figure and not the money. If I get my money back, I can't buy another Silas Breakdown because it is sold out at the online retailers that I use.

    After receiving the refund offer from BBTS, i sent a response back asking if I could keep the defective figure and receive a partial refund instead. (A Defective Silas Breakdown is better than none at all)

    Does anyone out there know if BBTS does partial refunds?
     
  2. Raiju

    Raiju Navel Shocker Veteran

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    They may offer to give partial store credit rather than a refund. I think they've been clamping down on this and being way more selective in offering this option though. I got bupkiss despite my iGear PP05 van bros. boxes arriving partly crushed and dented (figures inside were fine though; the packaging was damaged). I raised the issue with their rep, Michael, I believe, but he refused to offer any compensation for this. YMMV.
     
  3. wildfly

    wildfly Fermenting pork tube.

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    Alternate suggestion, possibly not viable:

    Ask them if you can contact them again in a few weeks to see if they got any other Silas Breakdowns returned for defects, and maybe arrange a parts swap?
     
  4. Composite Ghost

    Composite Ghost Motorized Transformer

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    In some situations they will offer a partial refund of store credit. It depends on the case.
     
  5. NemiMonkey

    NemiMonkey Whippin Dem Fungals

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    More likely they'll give partial store credit if you don't want to send the figure back for full refund.

    I had something like this happen with Car Robots Black Convoy. Thought he was brand new, but once getting him found all sorts of issues. I e-mailed customer service and the rep that helped me said I could either send the figure back and get full refund or I could keep the figure and I'd get around half back. I chose the latter since Black Convoy was fine, his trailer wasn't though. Can't say that will be the case since this was over 2 years ago. Not sure how often this sort of thing happens.