Not being sarcastic at all. I don't know how many people here got a 360 with glitches but I thought I would share my experience with MS Customer Service. The problems I was having with the 360 included sometimes freezing at loading screens and a mysterious 30 second pause while playing dvds. At around 4:00 PM last Wednesday I called MS's 800 number for warranty services on my 360. I told the lady about the problems I was having, she took my serial number off my 360 and told me that a box was on it's way for me to send in my 360 for repairs. On Friday morning the UPS guy showed up at my apartment with an empty box with the return label already printed out and put in the empty box for me. I put my 360 in the box, stuck the label on the box and dropped the box off at the UPS store. Early this morning I get a knock at the door and the UPS guy hands me a box with a brand new 360 in it. So in all it took me a few hours less than a week to send in my 360 and have MS send me a new one back. Way better and faster customer service than I was expecting.