Contacting Fansproject

Discussion in 'Transformers 3rd Party Discussion' started by shadow panther, May 26, 2015.

  1. shadow panther

    shadow panther Mechanically Insane

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    how does one contact Fansproject directly??

    long story short my Volar I got from a certain Vendor is missing its right robot arm and said vendor has the shittiest customer service in the entire FUCKING Multiverse, said vendor is ignoring all of my emails and will not help me out AT ALL
     
  2. Roufuss

    Roufuss Shots

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    Who is the vendor? No sense in keeping it a secret, if we know who it is people may have ideas on how to get in contact with them.

    Honestly, FansProject communication is non-existent from what I've been told, so don't expect to get any results via that route. I would say try to contact them through FansProject Core but FPC doesn't answer emails either.
     
  3. ArmedonLSD

    ArmedonLSD Well-Known Member

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    Anyone know how to contact tfc
     
  4. dominusveritas

    dominusveritas Arizonacon™

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    Long story short, your only chance is through your vendor. Fansprojectcore is NOT Fansproject, and neither of them answer emails.
     
  5. shadow panther

    shadow panther Mechanically Insane

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    UGH!
     
  6. Roufuss

    Roufuss Shots

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    If you used PayPal, just issue a chargeback? You got sent a defective item.
     
  7. CybertronianFan

    CybertronianFan Well-Known Member

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    You climb the highest mountains, then attempt discover the mystic land of Shangri-la, try to decipher the mystery behind their monks' silence, to then plug into the matrix at their secret data port.

    (in other words ... Good luck :p )
     
  8. shadow panther

    shadow panther Mechanically Insane

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    yeah I just filed a claim with Paypal..............second claim today..............with the same chickenshit Vendor
     
  9. deaculpa

    deaculpa Stand Alone Complex

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    fool me once...
     
  10. MidnightBliss

    MidnightBliss Well-Known Member

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    This is why you only should work with reputable sellers. Even if they are a few dollars more expensive. The piece of mind is more than worth it.
     
  11. murphytronus

    murphytronus Im not Shardimus

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    It would be nice if we knew who the vendor was so we could be more careful about who we buy from... Especially if they will just ignore you and blow off customer service like that
     
  12. wingheaven7

    wingheaven7 Well-Known Member

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    Please disclose the vendor so we know to perhaps avoid in the future ourselves...
     
  13. timcrook

    timcrook Well-Known Member

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    A missing arm is a pretty significant piece. Vendor probably doesn't believe you and thinks you damaged the toy when transforming or changing the red body to the blue body.
     
  14. Roufuss

    Roufuss Shots

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    I saw him post earlier (in a different thread about a different figure) about needing to open up a claim with TF Source, so I'm going to assume it's them. Not sure why he isn't just coming out and saying it, no reason to hide the identity of a store that has shit service.
     
  15. Sbdunkt19

    Sbdunkt19 Well-Known Member

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    Guys, I havent had any problems with TFsource. Maybe they are still out for the holiday. How long have you been trying to contact them?
     
  16. shadow panther

    shadow panther Mechanically Insane

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    Well i was caught up in thier Exhaust debacle and all emails went unanswered for almost 2 weeks. I made a paypal claim and BAM within a hour i got a email and a refund. The Volar was a birthday gift for my brother i bought in April but i didnt give it to him until last week so i had no idea about the arm. Again all emails have gone unanswered. Filed a claim with paypal tonite. I want either a exchange or a refund.
     
  17. TheGreatScrotum

    TheGreatScrotum Well-Known Member

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    Take a picture and write an email. Never gotten a response from the FP site, but you never know.

    FansProject.com:
    Contact Us | FansProject

    FPCore.com:
    https://www.fpcore.com/support/product-support

    Realistically, approach them with a friendly attitude, but go in with low expectations. I'm a cynic, so making sure I'm buying from the right vendor is paramount. I like to know the first name of the guys I deal with... Brandon TCP, Joel BBTS, Ed ToyDojo, Boris/Spence A3U... These are the guys that put themselves in your shoes when it comes to business, then have a beer and chop it up with you when the dealer room closes at a con.
     
  18. shadow panther

    shadow panther Mechanically Insane

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    I have made 2 orders so far with TCP and i have had nothing but fantastic service from them
     
  19. Ghilz

    Ghilz Derpticon

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    Never had an issue with TFSource. Each time I contacted them I got an answer withing 48 hours
     
  20. TheGreatScrotum

    TheGreatScrotum Well-Known Member

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    That store is on point with customer satisfaction. Compiles lists with names and collects the pictures we email him to share when on conf calls with 3Ps That is a ridiculous amount of data to keep in order. And they do all of it at low prices, and a kick ass loyalty rewards program.

    Wow... I've turned into a commercial...

    Queue Carlin's Advertising Lullaby