Can you answer my Cable TV - Comcast Xfinity question

Discussion in 'General Discussion' started by gabumon, Nov 12, 2016.

  1. gabumon

    gabumon Well-Known Member

    Joined:
    Dec 15, 2006
    Posts:
    3,671
    News Credits:
    4
    Trophy Points:
    262
    Likes:
    +920
    I feel dumb asking, but when I tried to ask comcast support they didn't really give me a straight answer. so maybe I can ask here?

    I have (just got it) "basic" channels. Most of them look like local broadcast TV.. BUT... why does the Menu show all sorts of other shows? Can't I just see what's available to me? without all the other stuff.. even adult .. stuff? I haven't tried it, but maybe if I use the "channel+/-" does it stay in my basic channels or does it go to channels I don't even have?

    To add to the confusion if I go on xfinity TV app I can SEE ALL SORTS of channels that aren't in my basic plan. And I even watched a TNT movie and part of a Cartoon Network show. (will I be billed a pay per view for those non plan viewings on the app?)

    So what's up? do I not have basic or do I? even their customer support didn't know.

    So sorry, it's not TF and it seems like such a silly question.
    Thanks.
     
    Last edited: Nov 12, 2016
  2. TheIncredibleHulk

    TheIncredibleHulk Bad Luck Incarnate

    Joined:
    Oct 20, 2003
    Posts:
    8,618
    Trophy Points:
    337
    Likes:
    +573
    As a former cable company employee (tech support), I imagine that they don't customize the guide to anyone. You can see everything that's on tv at that time, but won't be able to watch it unless you subscribe to those channels. My own service, I can see all the premium movie channels but if I try to watch one, it tells me that I'm not authorized to view it. It could also be a way to entice you to subscribe to those channels one day.
     
  3. ABH1979

    ABH1979 Veteran

    Joined:
    Jul 1, 2002
    Posts:
    14,648
    Trophy Points:
    402
    Location:
    Lone ★ State
    Likes:
    +6,008
    You can select your fav channels (channels you actual have or just the ones you want to watch), and then just go to your favs list menu when you're channel surfing.

    That's what I do.
     
  4. seali_me

    seali_me RIP January 2018

    Joined:
    Dec 11, 2007
    Posts:
    19,845
    Trophy Points:
    337
    Likes:
    +2,400
    Your guide should have at least "hide unsubscribed channels".

    I know some companies have "edit channel list" in their menu which should give access only to the ones you have chosen when you're surfing up or down.

    It's a common tech question. I don't know why that rep couldn't answer that for you.
     
  5. gabumon

    gabumon Well-Known Member

    Joined:
    Dec 15, 2006
    Posts:
    3,671
    News Credits:
    4
    Trophy Points:
    262
    Likes:
    +920
    Thanks guys. But how can you explain the TV App letting me watch non-plan shows? I'm thinking I'm either on a temporary promo, or I'm gonna be charged extra.
     
  6. Dark Skull

    Dark Skull Well-Known Enabler Veteran

    Joined:
    Mar 14, 2011
    Posts:
    32,806
    News Credits:
    10
    Trophy Points:
    367
    Location:
    [N/A Due To Social Distancing]
    Likes:
    +14,226
    Just like with the IncredibleHulk, I used to work at a cable company. If your service was recently installed, you could have a brand new box. Sometimes those boxes are what's called, "open." This means you get to see everything even if there's content you didn't order or subscribe to. However, their system should soon be sending a signal to the box that tells the box what level of service you're subscribed to. Once that happens, all the shows you're able to see (that you're not subscribed to or paying for) should stop being viewable and you'll have an error or message pop up on the screen when you try to access those channels. I've had a customer once say they were viewing it for a better part of a year before it went out. He literally thought he was supposed to have all those channels when he wasn't. He had free premium stuff...for free. Then again, you can always look on your bill to verify what you're being billed for. I'm not surprised that Comcast isn't as helpful as they should be. They have horrible customer service, and even worse for tech support.
     
  7. gabumon

    gabumon Well-Known Member

    Joined:
    Dec 15, 2006
    Posts:
    3,671
    News Credits:
    4
    Trophy Points:
    262
    Likes:
    +920
    thanks for the info.

    but can anyone explain the xfinity ipad/iphone app? seems like I can watch anything non-plan for free??
     
  8. seali_me

    seali_me RIP January 2018

    Joined:
    Dec 11, 2007
    Posts:
    19,845
    Trophy Points:
    337
    Likes:
    +2,400
    If it's from the provider, it's subscription based.

    Basically, these apps are TV on the go.
     
  9. gabumon

    gabumon Well-Known Member

    Joined:
    Dec 15, 2006
    Posts:
    3,671
    News Credits:
    4
    Trophy Points:
    262
    Likes:
    +920
    i get that its TV on the Go, but my plan only includes the basic channels. why am I allowed to watch out-of-plan shows on the app?
     
  10. Dark Skull

    Dark Skull Well-Known Enabler Veteran

    Joined:
    Mar 14, 2011
    Posts:
    32,806
    News Credits:
    10
    Trophy Points:
    367
    Location:
    [N/A Due To Social Distancing]
    Likes:
    +14,226
    Well, if you're able to browse it through the cable box, I don't see why you wouldn't be able to see it through the app. Wait a bit. Their system should send your equipment (the ones you're renting from them) an updated signal that tell it what level of service you're subscribed to, and that should fix it. If not, try talking to their tech support again and see if they can't "fix" it. Provided you talk to someone who isn't incompetent, or hating their life because they're working there....or something.
     
  11. TheIncredibleHulk

    TheIncredibleHulk Bad Luck Incarnate

    Joined:
    Oct 20, 2003
    Posts:
    8,618
    Trophy Points:
    337
    Likes:
    +573
    Good luck with that :lol 
     
  12. Dark Skull

    Dark Skull Well-Known Enabler Veteran

    Joined:
    Mar 14, 2011
    Posts:
    32,806
    News Credits:
    10
    Trophy Points:
    367
    Location:
    [N/A Due To Social Distancing]
    Likes:
    +14,226
    You know there's some truth to that :lol 
     
  13. gabumon

    gabumon Well-Known Member

    Joined:
    Dec 15, 2006
    Posts:
    3,671
    News Credits:
    4
    Trophy Points:
    262
    Likes:
    +920
    That's the thing: I can't watch these shows on my cable box (because they aren't in my plan), but I can watch them on the iOS apps. Just worried they're gonna slap me with a big "on demand usage" bill.
     
  14. gabumon

    gabumon Well-Known Member

    Joined:
    Dec 15, 2006
    Posts:
    3,671
    News Credits:
    4
    Trophy Points:
    262
    Likes:
    +920
    Update: I think I see more shows on the ipad on demand because my basic plan includes their "Streampix" feature. Dunno if that is a definitive answer, but maybe it will help someone else.