clip from email: There are some changes to our subscription plan lineup that introduce a new pricing structure and new plans which limit the number of in-store exchanges. As a result, your current plan will no be longer be available at the current price. (Unlimited Online DVDs up to 2 at a time plus unlimited in-store exchanges each month for $14.99) We'd like to extend you a new plan that includes Unlimited Online DVDs 2 at a time plus up to 3 free* in-store exchanges for $14.99. I feel that I should note that the reason that I left Netflix in the first place was it took 3-5 days to get movies from the time they sent them out. I'm in TN, and the nearest process center is in GA. I talked to another member who live about an hour from me, and he gets his in 1-2 days. It wasn't a sporadic thing either. It was fairly constant, and got worse the longer I was with them. Oh well, it doesn't matter now. If I can't exchange in store, I might as well wait. Netflix does have a MUCH better selection.