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automation toys

Discussion in 'Junkion Exchange Feedback' started by miasboytoy, Oct 18, 2008.

  1. miasboytoy

    miasboytoy Well-Known Member

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    Ebay:
    figure id start a new feedback thread for our new sponsor. gives others options if they hear about them.

    got my stuff in an orderly fashion. items well packed. will definately buy again. this is the go to online store for canada by far.
     
  2. wchan82

    wchan82 Member

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    Purchased Binaltech-22 from them. Order was processed and sent out the same day. Will definitely buy from them again. ^_^
     
  3. miasboytoy

    miasboytoy Well-Known Member

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    best online canadian store ever! 2nd order and i got nothing but good things to say about them. they process orders fast!
     
  4. wchan82

    wchan82 Member

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    Pre-Ordered MP Thundercracker. Responded to email promptly regarding delay in status. Shipped out same day payment was sent.
     
  5. Jeremy.B

    Jeremy.B Leader Blackout LIVES!!!

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    I didn't see a thread for them, so I thought I would start one. While technically not a member her per se, I reached them through the TFW advertisement, so I think a feedback thread is appropriate, as I know no other way of reporting my experience with them.

    Let me say one thing - Mario @ Automaton Toys is AWESOME! I think this is a very appropriate and good thing for TFW to replace a past advertiser with them. I have ordered twice with them (with a third in MP Grimmy). Both times I have received my package in amazing speed (I am in Alabama, they are in Canada) as well as the opportunity to take advantage of the current positive exchange rate. Shipping is also very fair and affordable.

    As an example of their service, let me share with you my most recent transaction. I preordered the red alternity, and after paying a day later (this was Sunday, I paid on Saturday), I decided I wanted to order a couple of TF mighty muggs from them. After emailing Mario, he very courtesly offered to reopen my already packaged alternity, throw the two MMs in, and make sure I already paid enough in shipping to cover the combined rate. What a class act.

    I hope Automaton survives, because their customer service is on par with that of BBTS in my experience. I strongly recommend you guys use them whenever possible to help this deserving business succeed.

    J
     
  6. Transbot90210

    Transbot90210 Banned

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    Hello fellow Transfans,

    If you don't want to read the whole thread all you have to know is AUTOMATION TOYS rocks as a business in regards to sales and customer service.

    I started ordering from Automation Toys when another online company screwed me over, in regards to customer service, at a convention. I have odered a handful of items from them (AT) and everything has come quick, totally tracked and always at a fair to very good price.

    The incident that has inspired me to write has to do with Mario at AUTOMATION TOYS going beyond the call of customer service.

    I had recieved my Ark playset in the mail and one of the computer consoles was missing a piece. I e-mailed Automation Toys and thier first responce was, tell us the part and we will fix the problem. I was in disbelief because the error was a factory error and I was sort of expected them to tell me to contact iGear. But no, they not only sent me the missing piece they sent me the WHOLE computer console piece with said missing piece and a new sticker sheet to replace stickers I already used. ALL THIS AND THEY TOOK THE HIT ON SHIPPING.

    I think that Mario and his team (if there is a team there) at Automation Toys are fantastic people to buy from. In this day and age of online shopping, especially with Ebay, it is a buyer beware attitude one needs to go in with. Not with Automation Toys, this company stands behind what they sell and thier customers.

    Thank you Mario and Automation Toys for giving me faith in online shopping.

    Thanx
    Transbot90210

    P.S. All the hate on the iGear Ark set for being flimsy....All you need is some crazy glue and the set becomes solid and cast iron strong.
     
  7. Wajo357

    Wajo357 Well-Known Member

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    I completely agree. They have been great and very easy to deal with. Their website is lacking a bit with features, but Mario will work with you to do whatever you want. I wish the exchange rate was like mid-last year then I would be definitely doing business with them again. Keep up the good work Mario!
     
  8. GogDog

    GogDog Logic's wayward son Veteran

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    Sending to Feedback.
     
  9. ams

    ams Generation All Veteran

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    Ebay:
    Never worked with them before, but that's good to share. It's amazing the goodwill you can create as a retailer by going that extra step - and it's so rare these days!

    Just to illustrate the opposite... one of the larger online TF retailers raised their price on a particular item when it became scarce (went from something like $75 to $105). I bought $200 worth of OTHER merchandise in addition and asked if I could have the original price on that one item. I was told no... and now I take my $5K-$10K worth of annual business elsewhere. *shrug*
     
  10. Transbot90210

    Transbot90210 Banned

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    That is just it. The online seller I use to deal with use to hold figures for me at local conventions. I would tell him my list and he would bring it and I would ALWAYS buy my product. One show he sold MY items that were on hold and had no replacements. Needless to say he lost my business that day and Automation Toys got it.

    In your case, the company you were with didn't even know how big a spender you were...they held off on $20 and lost $5 to $10K


    I like sticking with companys that are there for the customer. Mistakes happen to everyone it is how they are reconsiled that counts.

    So one company loses my money and another gets it.


    Thanx
    Transbot90210