I sold some things on ebay recently. A buyer BIN'd one, paid immediately, and all was well. Until I did my "alright it's a few days later" package tracking. It's being returned to me. So I asked the buyer what was up. He said "o yea i dont live tere any more send to XXXX YYYY ZZZZ" I said "Fine, but I need funds to do that. Mistakes happen, so I'll split the cost with you." Now he said he's not sending me any money outside ebay because he doesn't seem to realize that he's at fault. So I said I'd refund the price of the item, but not the cost of shipping because I fulfilled my obligations- it's not my problem if he doesn't live where he said he lived any more. There's a valid tracking number and there's a confirmed address in paypal that matches where the tracking number was bounced back to me. So how covered am I? If I'm out $10 in shipping, I'm out $10 in shipping...
That's a hard one. The buyer "SHOULD HAVE" updated his address when he moved. Sounds like you did everything right and he was wrong. I'd have him pay you the shipping fees.
That is 100% his fault. As we all know, when you pay, paypal asks where to ship the items. If the guy was lazy and didn't change that, its his fault not yours. Why should you have to eat the shipping on something the buyer screwed up on?
The bummer is that PayPal will probably side with him as a buyer. They tend to screw over sellers. I'd say call them and forward them copies of your communication (if you can), see what they recommend.
I agree with this reconmendation...and add that you call paypal as soon as possible. Dont let the buyer be the first to notify paypal that theres an issue.
I called Paypal and apparently now I'm getting a $10 credit from them. All I did was ask what their policy was.
As long as you send the item to the address that is registered to the buyers paypal account, you are covered. You would not have been covered by paypal if you sent the item to a different address, and the buyer opened an item not received dispute.
Reasons like this are why I don't leave positive feedback until the buyer gets the item and is happy, and any problems that may come up are resolved.
i don't understand why ebay sellers post positive feedback immediately after i PayPal something with BIN. I don't send Feedback till i get the item and make sure there are no problems. with your case, how are you supposed to know an addy is a dead one since Paypal or the buyer confirmed it? you can't be held responsible for it. glad it worked out for you.
I recently bought a shirt for my sister that lives two hours away on ebay. Paid via PayPal and forgot to add my sisters address on Paypal so it could be sent there. Sent the seller an email asking him to send it there instead. Never got a response. My thought was that if it came to me, I would send it to her at my cost because it was my mistake in not adding the address via Paypal in the first place. Turns out that he sent it to her so all was good. But I was prepared to pay for my own mistake. They buyer should cover the shipping costs in your case. It was his mistake.
