Yet you keep responding! You're not showing your intelligence at all! IT =/ finance. IT is on a much stricter time table with much stricter SLAs in place as if something goes down entire businesses stop. Financial transactions run on 30 day turn arounds or longer there is almost never anything less. Returns to stores? 30 days Ebay issues? 30 days Paypal issues? 30 days Credit card payments? 30 days Mortage payments? 30 days I can keep going but your whole "they have to have this resolved within a week" attitude is ludicrous - yes communication is nice but a weeks time for a small store servicing an entire planet? You're out of your gourd if you think your 4 hour turn around time is possible.