yeah, I had my CC info taking. They took $300. I have already cancelled my card and gotten some of my money back.

 

Based on what you just said, with your check tomorrow...and you have a new card now. Whatevs...it's a better story assuming it's FunPub's fault.

BTW, anyone think I should cancel my card in the next week or two? Really, WTF has anyone that frequents here or any other TF site not canceled their card(s) already?

I take it back...the Club has sent like 12 emails about canceling your card(s)...why has anyone with email access not canceled their card(s) already?

 

its really complicated to explain, but its all old news now. I'll get more chances to get it hopefully

 

There is some pretty blatant behind the scenes spin doctoring going on here. Either that or there are some seriously blind, ignorant people posting here. Because at this point in the game, if you are defending FP in this fiasco, you are a jackass.

 

^THIS

Also...

You want to know the funny part? I barely have got magazines to sent me for 12 months [including no subscription figure ever turning up], but THAT RENEWAL envelope arrived in the mail with stamps attached to it (so it had been hand-posted/stamped) ...not only asking me to write down my credit card information (I'm an international customer, so how many hands would that pass through en-route back to FunPub?!) but the AUDACITY of them sending out a renewal envelope during this fiasco is mind boggling....

What reputable company, in their right sane mind, would be demanding re-subscriptions during a fiasco like this as ardently as FunPub are?

Folks, there is no bandwagon to jump on. This a train, you either board it or you get left behind and suffer as a consequence.

I'll say again, and I mean no disrespect to any fan here; But if you re-subscribe under these conditions, you're just supporting FunPub. Regardless of how cool the free figures might be, you're just making a mockery of the people that are getting shafted because of the FunPub ineptitude and assclownery.

 

I agree...I'm never ordering from the Club again. If something gets put out that I have to get, I'll just order it through TFcurse, with a credit card order of course.

 

Perhaps one trying to get as many renewals as they can by people who aren't aware of the problem before the fit hits the shan.

Oh... wait... you said "reputable company"...

 

Just so we're clear, you view a business that has a MASSIVE online/digital fraud scam happening everyday with their own customers being affected and told to shut down credit cards, be informed on the possibility of identity theft and re-set passwords and so forth, having multiple examples of financial fraud happening to their customer base along with failing to provide reparations or any kind of compromise ... pushing deadlines on their customer base and demanding MORE money, is a totally okay thing?

...a fan club that is supposedly running this FOR YOU....

That's not making things better.

That's panic mode dude.

I know BotCon is lovely and all, and I agree the toys this year to re-subscribe are nifty, if just re-paints... but COME. ON. You guys are getting shafted, in every sense of the word. You can't justify any of this. If your only reasoning is "Well I want the toy and want to go to BotCon so to hell with you" then that's a level of maturity that I genuinely believe, cannot comprehend what is actually happening right now to many of your friends, fellow forum members and the wider Transformers fan base, Internationally.

It's a good time to take stock and ask yourself why you are actually supporting a fan club that is so disrespectful and cavalier with their own fans. Why actually, you are going to send that money order and does that send the right message to them? Other than "well, I'll think of myself and get mah free figgah"

Again, no disrespect or anything intended. Just think about it.

_____


As Rusty said just above, they want your money before people actually find out how much data has been compromised, so when this happens to them again [It will] they'll just tell you "Well, we told you so last time... not our fault, tee hee" ...But go right ahead and send them that money order. I'm not stopping you.

 

There's been more than just "one bad experience" with FunPub and you know that... Calling Credit Card fraud a "bad experience" is horrendous understatement. I'd suggest asking those that have had hundreds of dollars stolen from them, see if they describe the 'inconvenience', as FunPub calls it, as just a "bad experience" even the remote possibility that this could even be an identity theft issue, which has been suggested by FunPub themselves... is more than a "Bad Experience" or an "Inconvenience"

...quit kidding yourself.

And you're not being "too forgiving" ...you're simply being naive.

But I love you who are too, someones gotta be Johnny Positivity... otherwise it makes me look sane.  

 

The handling of all this has been a bunch of bad experiences, not just one.

Personally I dont think they are pushing us. However, I do think that them pushing up the date and suggesting international members send their credit card info in to them is not a good thing on their part. Seriously, send your credit info to them? No one should do that right now. They dont even freaking know what the breach is! (to be fair i've only seen one person mention that they had told him to send the credit info in)

I think they should stop pushing this deadline on people and worry more about fixing the issues they are having. They should work with the customers especially since they are in danger of losing a fair amount of them.

I do hope they are doing more than "changing forum software" right now. That is by far one of their minor issues.

 

...I'm pretty sure they've instructed a few people to 'phone them' with their credit card information, from what I've gathered in this thread. NOBODY should give them ANY card information under any circumstances right now. They don't know where the leak is coming from, for all we know it could be internal.

Nothing would surprise me.

Changing the forum software is the least of their worries, unless people were posting their credit card information in forum threads or personal messages, which again, I highly doubt. But you can immediately assume the forums have been compromised so again, any passwords/emails/personal details held within that area are now someone elses*





*Swindles

 

My credit card company sent me a notification of fraud today. Luckily the charges did not go through, maybe over the limit. It was not my overrun card that I used recently it is one from the past.

 

In such circumstances surely the correct response is "We will be extending the cut off deadline on this figure" then setting a new closing date one month after they're suren it's sorted?

 

The ideal situation would be to set up a paypal account. But considering they refuse to I would imagine they could push the date back a bit to ease things for the international member.

 

You're both right.

They should say "Guys, we've got a serious problem and because we have all your best interests at heart... we'll postpone all new/re-subscriptions and make sure the figure is available for everyone who resigns once we have a clear solution to the payment problem and the data-loss issue. We'll also discount the figure price for all who just want to purchase it for x amount, these limited remaining figure-only purchases will go on sale as normal, after we've distributed it to those who resign"

Which is actually, pretty easy for them to do whenever they feel like it, and depending on the discount [10-20%], the financial losses to them would be miniscule to earn/win back customer support*.

PayPal also, would alleviate any other concerns as that could be up and running in hours. They of course, would lose a little bit of money via PayPal thought the fees for using that service, so they won't do that because they want to sieve as much money from the fanbase as quickly as possible.

...but someone will call me crazy and defend FunPub in 3... 2... 1...




* IMO, just discounting shit doesn't really cut it for me, but it might 'do it' for you, I don't know. But the point I am making is they need to move far quicker on the customer-service side than they are currently to make the bad taste go away. The longer they piss about not talking directly to the community about how they're going to make it right, the less trust we as consumers have in them. As you've read in this thread, many (like myself) aren't going to go near them again regardless of what they say/do anyway... If they had a decent standard of customer service and practices to begin with, then I think this whole issue could have been better handled. As it is, they're muppets shoving square pegs into round holes

 

This really has me concerned. (And it should. Anyone who isn't at least nervous to some point is a fool...)

It isn't really practical for me to change my email... and the same email I used on FP is my email I use for a lot of stuff. But all my passwords are different. Specially the ones that concern financial information.

Thing is. If my passwords are different should I be worrying a lot less then I am right now? (I'm kinda in freak out mode right now...) Or should I really be freaking about as much as I am and be worried my email will get hacked into now and then I am really screwed... Or my Paypal... or other sites that I use the same email for. (There is quite a bit). I mean... other then change my whole email address (Not possible) what am I supossed to do?

Not to mention they have all sorts of other information like Home Address, Full Name, Phone Number...

Jesus...

Any suggestions or helpful ideas? Biggs? You seem to have a good grasp of this situation... what the hell should I do now? I can't change emails and I'm about to go into a nervous breakdown on how I'm feeling right now....

 

I actually just turned on gmail's 2-point verification thing to help. Does that help make my email secure now? Can I worry less now? Oi...