Just passing along the news of the announcement from Paramount on how to get a replacement copy for the defective disc from the Transformers: Cybertron box set:

Transformers: Cybertron DVD news: Defective Disc Exchange for Transformers: Cybertron - The Ultimate Collection | TVShowsOnDVD.com

 

Yeah, my set has the defective disc, too. I'll have to call next week for a replacement. Thanks for the heads up!

 

If they've identified that it was only a limited number of sets that have the bad disc, I wonder if they can track where those discs got shipped to?

 

That's why they ask for the ISBN and the UPC, to track the affected batches. I don't think they will track it to retailers other than to notify them to let customers know how tobotain the replacement.

I ordered mine last night, just left a voicemail at that 800 number.

 

Crap mine is defective too.

Is the UPC all the numbers under the barcode? because there are the little ones in front and behind the barcode too. lol, I know stupid question but I want to make sure I do it right.

Also I just leave my info after the recording?
Just did that but I hope it was right.

 

I went back and checked, mine has it too. But the reason I didn't notice originally was because I have the old single disc of 4 of the first 5 episodes, and had already watched them recently, and Hidden is the second episode on the disc. So technically I already have a replacement disc, but I'll still call for the official one.

 

I was wondering why they are re-releasing the box set in september...
Amazon.com: Transformers Cybertron The Ultimate Collection: Transformers Cybertron: Movies & TV

 

^This. I have the single disc promo that actually contained hidden. which I think happened to you. Memory just remembered what fit and the story followed.

Honestly the 7 minutes were missing are not the highlights of that episode. Glad we did'nt lose Jetfire and thundercrackers awesome dogfight.

ordered a replacement. very nice of them to look out for us.

 

Great news!!!, finally an answer after sending many e-mails to paramount 

 

how do you know if there is 7 minutes missing cause my nephew got it a couple of days ago and I haven't seen that episode before so I wouldn't know.

 

Easiest way is to see how long the episode is, it's only 14 minutes long and the others are 21. Also, the episodes should all have five chapters. If "Hidden" has only 4 chapters, you have a bad disc.

 

thank you, it is one of the bad discs

 

Huh, that sucks. I hope they honor all the problem disc sets.

 

Well, I'm not planning on buying the set (just not interested) but I'm glad to hear they're doing a disc replacement program.

I wish they'd do one for some of the edited SpongeBob DVDs (even though I'm sure those were done on purpose... I'm grown-up enough to handle explosions xD)

 

Way to go Paramount. I sent em an email, but never got a response, so I was starting to get worried. This'll make me happy. Now if they'll just put Energon out on DVD...

 

Awesome. Hidden was a little confusing because there were references to the parts that weren't there later in the episode that just sort of left me wondering what happened. Not that it made in unwatchable, but it did feel like something just wasn't quite right.

I'll be ordering my replacement tomorrow. It'll be nice to have the complete set with all the episodes intact.

 

Anyone get their replacement yet?

 

havent gotten mine yet

 

Sent my info in monday,
maybe next week.

 

Left a phone message with my info last week. Haven't seen anything yet, but I imagine the disc will show up in another week or two.