3A DLX Optimus Prime-Bumblebee Movie

Discussion in 'Transformers News and Rumors' started by OriginalFire, Mar 16, 2019.

  1. Angry fan

    Angry fan Well-Known Member

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    I know it's old af, but do you also see this with DLX figures?
     
  2. DinoSnarl

    DinoSnarl Banned

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    So I just realised that when trying to force Prime's hand on I broke his wrist guard :( . Have reached out to ThreeZero CS about spares but I'm not hopeful as they've probably run out by now.

    left arm 1.jpg left arm 2.jpg
     
  3. ManelFigures

    ManelFigures You can't hear the bass, but you can feel it.

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    Sorry for you!! :( 

    If you warm the hands, they'll come off easy.

    It's a thin but flexible part, I always been extremely careful with the wrists. Never force any part. It's a golden rule. Warm up first!.
     
  4. DinoSnarl

    DinoSnarl Banned

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    Thanks for the tip :)  I'll be sure not force the hands from now on.
     
  5. harrismonkey

    harrismonkey Well-Known Member

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    One of these guys hands made me nervous as hell when I switched mine. I forget which, may have been Prime.

    Sorry to hear that happened.
     
  6. DinoSnarl

    DinoSnarl Banned

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    Thanks mate. Well good news is Threezero CS replied and they have offered to fix the arm and send it back to me if I send it to them. That's pretty good customer support I thought. Would never get anything like that from Takara that's for sure.
     
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  7. ManelFigures

    ManelFigures You can't hear the bass, but you can feel it.

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    The figure probably has a guarantee card inside the box. It's recommended to fill and send it to them.
     
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  8. DinoSnarl

    DinoSnarl Banned

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    Yeah that's the first thing I do every time I receive a Threezero piece.
     
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  9. Angry fan

    Angry fan Well-Known Member

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    Damn good to know! My tlk Bumblebee came with issues on the feet, hopefully they'll fix it as well
     
  10. DinoSnarl

    DinoSnarl Banned

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    Well I just got an email from ThreeZero saying that that Optimus' arm has been repaired already. It was supposed to take up to 8 weeks but they got it done in 4.
    Got to be happy with that.
     
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  11. DinoSnarl

    DinoSnarl Banned

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    So my Optimus' left arm arrived in the mail today from ThreeZero. It looks like they may have actually given me a new arm rather than just repairing the old one.
    I first contacted CS on 14 Sep and today is 9 Nov so that's about 8 weeks all up. Quite happy with ThreeZero's CS. Make sure you fill in the warranty card whenever you get a new figure is all I can say.
     
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  12. Angry fan

    Angry fan Well-Known Member

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    My ROTF Optimus lost a wheel. I asked them a new one and they said they are sending it
     
  13. VVa

    VVa If you don't Booyah back I want you dead.

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    How did you lose a wheel??
     
  14. Angry fan

    Angry fan Well-Known Member

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    I traveled to farm and brought Optimus with me, but somehow his wheel didn't arrive with him. It has a month now and I looked for it everywhere
     
  15. octobotimus

    octobotimus Bad company ruins good morals

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