We do not manipulate addresses in the system at all. The labels are printed just as the customer enters the information. But, please reach out to me about this as I am unaware of any current outstanding package issues.
TCP has been great for me, although I haven't used them as much as other companies. And I always when I see people announce they're putting someone on ignore. No one cares.
Didn't think you would manipulate the address, that would be weird and paranoid. Something happened and my PO Box got left off of the address (according to your customer service, though his receipt has the proper address). That issue aside, the main issue was that you didn't inform him for several weeks and he had to reach out to you. He's a busy man with a new kid and he just assumed that the shipping company would do it's due diligence and inform him if there was an issue. Which you didn't. Since it's still not here, I suspect it got returned to sender...again. I'm talking to him right now and you informed him you would send it ASAP on 5/31, and it's still not here. Normally I get packages from you in two days...which is awesome, to be clear. His receipt has the proper address, but the tracking is no longer working at all. This was a birthday gift and the fact that I had to get involved at all is frankly frustrating.
Theyre great if you have no QC issues but then thats any company. If you have a defect they expect you to contact the manufacturer which they then fall behind many other etailers with better customer service
Most times when we get packages back, the label is ripped off or covered, so we don't know who the package was sent to until someone reaches out to us to tell us the package never arrived. Ripped off labels are the number 1 reason why packages don't get delivered, but when they return them for some other reason, the stick a sticker over it, that (most times) peels up the label when you try to tear it away. We try to use a heat gun on this, but its usually a lost cause. In any event, PM me or email us through the contact us page and we will look into it further to get it handled.
Only in instances where the manufacturer requests we do this, like Fans Toys, Bandai and a few select others.
So why doesnt BBTS or TF Source do this? That alone wont make you first choice. You seem to be unique in that situation
I can't answer that, I don't work for them or know their business practices. I just know what these companies have instructed us to do in the case of a QC issue.
Thats unfortunate since other companies dont have that stipulation. That makes you last choice to order anything. So why would anyone choose you over say bbts that just replaces defective figures?
My guess would be because we get things much faster, have a great points system, ship much faster, offer payment plans on Pre-Orders. Another reason might be, that based on our experience, QC issues equate to a very small percentage of figures, so the odds of having an issue like this is not too likely. For Example, Fans Toys is usually less than 1% and often times the issue is the same on each figure due to a design flaw or mis-assembly. Perhaps the larger companies have the ability to get refunded by the manufacturer? They have never offered this option to us, otherwise we would be happy to take it and disassemble the figures and send out parts like we do with many figures. The ones we don't or can't do that with are the ones that we have very little stock of or we are sold out of.
That all sounds good but none of that helps when you get a QC issue and it takes extreme measures to get it resolved(and all collectors have been there). For me personally thats where it counts. I may wait longer for BBTS to get stuff but if I have an issue its resolved quickly. Others may like what you offer.
Do you see the emoji with it's tongue sticking out? Or are you also incapable of recognizing when someone is kidding around? You've seen enough of my posts over the past almost 7 years to know I'm not vindictive and I do not deliberately put someone down. I will speak my mind and I will joke around, and yes some of those jokes can be sarcastic like what I posted. I'm not going to apologize for someone not being able to recognize humor, or not being able to handle a little sarcastic humor. I mean, feel free to click ignore if it bothers you that much, dude.
This all is why I shop with TCP more often than BBTS, especially considering TCP usually ships my stuff next day while BBTS takes up to a week to process the shipment before even sending it to FedEx
I've always had a good experience with TCP and the reasons they listed in a post above is why I shop with them over other e-tailers. The points system is great but mainly their pre-payments as they allow me to pay stuff off to have the peace of mind, unlike other etailers. That and I use the rollers stash so I get the free shipping and holy shit I think they have some of the fastest shipping in the game.
I’ll add my two cents. Only issue I’ve ever had was with an Iron Factory figure that had an accessory with a large crack in it. Emailed customer service and got a reply the next day saying a replacement part would be placed into my stash. The part took a while, but dropped about 3 weeks later. Never had large QC issues when I ordered. TCP is my go to with 3P in the states. Though I will say it’s been a while since I’ve ordered but that’s mostly due to cutting back on 3P purchases in general.
Update...I got my parts from TCP today and completed my Pumpkin. After 3 months of back and fourth and silence, things are finally resolved. Now, will I do business with TCP again...maybe. This issue has left a Sour tastes but Brandon has stepped up(Thanks). I don't like to Knock on our stateside Retailers, but honestly Everyone one of them can learn a thing or two from ShowZ CS. VIP Clients Should get VIP care, just a thought...
