You shouldn’t have a CC chargeback window. If you paid for something and they don’t deliver, your CC company should side with you and give you your money back, even if they can’t recoup. That’s part of the service they provide and also why they charge 20%+ interest to people who don’t pay their balances in full. They make more money than all the consumers at one shop and the shop combined playing both ends so when it comes time to make them protect you with their service, you should push them to do so. Sure it’s not their fault but that’s the risk they take and they sure as hell reap the rewards in doing so. Get yo money main!

 

So after another 1.5 month in „preparation in progress“ hell and a few more tickets/chatbot exchanges NY manage to deliver my package with items released in May. Don’t know how they did it but they delivered.

I still have an oder that is delayed and their response was that they are waiting for stock to come in, even if the item was released some times back and their own site has it listed as in stock.

Generally I think they have issues with orders that contain multiple items since all my one item oders where shipped super fast.

I also assume that they have a strange way to source their stock since several of the Tamashii Webshop Exclusives didn’t come with the brown shipper box.

 

I threatened them with a charge back and they shipped Iron Man Rescue armor that very night. I didn't have to chase down support via chat to get my ticket answered. Release was back in May.. Not sure if it's because of the charge back threat or if they coincidentally had my item in stock, but I'm just glad I'm done with it.

 

Another strange observation: one item in the order (SHF Sagat) not only didn‘t come with his brown TWE shipper box but wad wrapped in clear plastic foil, the likes you get from secondary market shops like Jungle.

Something odd is going on with their item sourcing for sure. So I assume they doing something similar to overbooking airplane seats. They accept, for example, 120% orders for limited items that they can acquire and hope that at least 20% of the customers cancel their order before release. If not they seem to source the items from the secondary market.

It seems rather strange to me (why not refund the item) but NY is in business for s long time so it seems to work out for them in the end.

 

These guys are driving me crazy.

I preordered a Saint Seiya Myth Cloth back in august 2019. The figure released in december 2019. After more than a month of status "in preparation", I wrote to them and they said they're waiting for stock to send it to me. They said I shouldn't worry and it will be sent anyway, but just at a later date, and if I didn't want the figure I could cancel the order and get store credits.

No news until september of this year (I bought the figure from another source). I write to them that I'm not interested in it anymore, and I want to buy something else with store credit.

Here we are, two whole months later, and still no reply. I've never, ever seen such a bad online store. They are now on my black list with TF-Direct.

I messaged them today to have news, if they don't write to me in the following days I'll start a paypal dispute and lose my account in the process.

 

I have finally received all of the back ordered product I had from them however it took months and upgrading the shipping. I could usually get an answer within a week with the following steps:

1. Open a ticket
2. Wait a day or two
3. Contact their live customer service through the website. Ask them for an update on your ticket or order. They will give you nothing but will expedite the ticket so you get a response within 24-48 hours.
4. Repeat as necessary. 50/50 in my experience you get a bs or nonsense answer. Track your original ticket even if they close the original and point back to that one.

I have seen a lot of horror stories from especially the macross collectors. I know COVID hit a lot of vendors hard however something is going on aside from just COVID there.

 

Yeah something is amiss. From reviews I read online, troubles seems to have begun back in 2016/2017 with the delays on in stock items, upgraded shipping, etc.

Now it's become much worse, and I'm pretty sure they're extremely short on cash.

Thanks for the advice. I'm screwed anyway when it comes to PayPal, I'm way past the 180 days period.

 

I pre-ordered GX-71 Dairugger XV back in October 2019. Two months after that, the order was delayed, and was issued a store credit. February 2020, I used the store credit for Masterpiece Ultra Magnus and MP-44 Convoy 3.0. Then Covid-19 sneaked in, and still waiting 9 months later. I've messaged them multiple times, asked for refunds, etc. Just in the last 4 weeks, I've filed another ticket with 4 messages that were obviously ignored. There are better options to get imported stuff, but not from Nippon-yasan. They suck, and a total scam 100%.

 

Just updating my case - received successful chargeback from PayPal, NY didn’t even respond to the case so it had to wait until PayPal just decided in my favour by default. Shocking service.

For reference I had ordered over $1000 of “in stock” items and paid a few hundred dollars “express” shipping... took over a month to get my money back after NY refused to even respond to my many enquiries.

Please save yourself the pain and avoid at all costs!

 

Daaaaaamn... at least you got your money back.

 

Yep... second rule is always use Paypal!

 

I'll be damned, they ended up sending Mark 1 instead of Rescue Armor, which is a totally different order # and not what I was enquiring about. So, in the end they never did send me Rescue, I disputed the paypal transaction directly with my bank, and I got my money back that way. Nippon Yasan now has 30 days to prove that I received Rescue armor, which I didn't.

Lesson learned, if paypal is past the dispute window, you can still dispute with your bank. However, for Visa, you need to dispute within 90 of delivery date. Technically that was back in May, way more than 90 days so I used my last contact with them as the day they should have delivered the item and didn't. They kept saying it was delayed so technically they changed their delivery date which worked in my favor for disputing. FUCK Nippon Yasan

 

I'm still stuck with a pre-order for two sets of DX Chogokin super valkyrie parts that I can't cancel.
It's gonna be fun charging THAT back...

 

I wish there was some way to properly warn people about these guys... straight scammers.

 

Respectfully, is there a difference though? It's not like they are accidentally providing such consistently horrific service - refusing to reply to emails, sending wrong items, taking orders for stock they don't have. At some point it has to be intentional and therefore deceptive, they've made a decision that this is their business model and they'll keep doing it as long as they can get away with it.

 

You're 100% right. The fact that they are drowning in support tickets is only a valid excuse if it's temporary... Black Friday sale week, or maybe during the first wave of COVID (which for Japan was Feb/Mar or so) while the business struggles to keep up with a change.

All they need to do to correct the ship is put a much higher priority on support. Respond to tickets in a day or two, ensure that they are shipping the right orders in the timeframe they promise. Hold preordered items for those that preorder them. All this stuff is excusable if it happens a couple of times but to my point above, it's happened enough that COVID/busy period/"biz growing pains" are no longer valid excuses. Management has obviously weighed up the cost/benefit of hiring more support staff, better QC etc. and decided it's not important as people keep ordering.

And I don't understand what the live chat is there for if they are unable to answer any questions relating to orders or shipping or accounts. or stock levels... so basically they just have access to the same site we do, and can only answer questions relating to the information that's available there.