3rd Party Company Contacts/Support

Discussion in 'Transformers 3rd Party Discussion' started by Pitt, Dec 21, 2017.

  1. Predakwon

    Predakwon ...Green Lantern's light!

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    Is there any contact info for TFC Toys?

    [email protected]

    I got the above from Facebook, but their page hasn't been updated in some time so not sure if there's a better way.

    Thx
     
  2. littlediegito

    littlediegito Active Member

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    Any way to contact Generation Toy? I tried their Facebook. The hands on my Gravity Builder broke and I would like to buy replacements.
     
  3. jtwhoib

    jtwhoib Protocol

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    Does anyone have any contact information or know how I would go about finding any for TransFormMission?
     
  4. northernautobot

    northernautobot Frozen Autobot in MN

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    Anything beyond a Facebook page for Generation Toy? They've not responded to my message (in October) and I need to figure out how to get a replacement LED/head for my Op-Ex.
     
  5. Xcandescent

    Xcandescent TRUKKS are the new MUNKYS

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    Has anyone had experience with Wei Jiang support? Their board contact hasn't been logged in for a couple years; is that E-mail address still current?
     
  6. Hoptimus

    Hoptimus How I roll.

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    I broke both the blade-wings on my MMC Knight Morpher Warper, they're very thin. I wrote to BBTS, where I'd bought him a few weeks ago, asking if I could buy a pair of replacements. Within 48 hours, a rep, named Cain, got back to me and asked for a pic of the broken parts. Shortly after I sent it, he replied that they'd be sending me a complete replacement figure, and that I need not return the broken one.

    I almost immediately received a tracking number, and it arrived at a nearby FedEx office for pickup (my choice) today.

    Amazing service and responsiveness, I'm sure they'd be able and willing to help out with any similar problems you might experience.
     
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  7. Omega23

    Omega23 Well-Known Member

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    I also need... Constructor Perfect Edition (from ShowzStore) arrived with a massive hole in the box which didn't appear to be from the courier. No luck in getting help from the retailer so going to try and purchase a new beauty carton directly. Not really what you want with a $500 figure ☹️
     
  8. 84OptimusPrime

    84OptimusPrime Autobot

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    Can anyone assist me in a Contact for Dr Wu. ?

    I only need the head of Ultra Magnus from Dr Wu p27 Only Human.
    It fell off and I think my wife vacuumed it.:( 

    Would be willing to buy a new Ultra Magnus Only Human but prefer not buying the set again.
     
  9. whitewolfe313

    whitewolfe313 Well-Known Member

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    i have been trying to ha e. A piece replaced from Fans Toys Spoiler and no luck. They sent on piece out that saw delivered to another place. Us said delivered but I never got it. I live in An apartment. So they sent a second piece and it was accepted in China and nothing more. I emailed them it was easier when going through purchaser and they told me to do that? Thing is, I paid then $6.00 for the little hood piece.
     
  10. ARTFW00

    ARTFW00 Well-Known Member

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    Has anyone had any luck contacting Unique Toys recently? I need a replacement piece for my UTRO2B Destroyer but their Facebook page is essentially dead at this point
     
  11. northernautobot

    northernautobot Frozen Autobot in MN

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    It's a long shot, but does anyone know how to contact Studio Beelzeboss?
     
  12. TFC201482

    TFC201482 Well-Known Member

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    So I'm not sure how helpful this is, I don't know if this person is the board rep or not but I was just in contact with someone by the name of Mia with MMC to get help with replacing something I was in need of. Just wanted to share in case you wanted to add a name of a contact person. Thanks for having this available. Super helpful.

    I just noticed someone else posted a name too. I skimmed right over it. Sorry, I guess ignore this post. Ha! Still super helpful. Thanks!
     
  13. TFC201482

    TFC201482 Well-Known Member

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    Sorry to post again but curious if anyone has had any luck with contacting Generation Toys? I've had a piece on one of their figures break and am looking to see if there is any way they can maybe help in replacing a part. I tried to send a message on their FB page since that's the only info shown here, but there last update on FB was in 2016 so I'm skeptical that I'll get a response. Thanks for any information.
     
  14. littlediegito

    littlediegito Active Member

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    I had a broken piece on my Devastator. Tried several ways to contact them. No luck. I bought it from Robotoybase and he was able to contact them and get me a replacement part. So see if the retailer you got it from can contact them.
     
    Last edited: May 5, 2020
  15. ChromeMagnus

    ChromeMagnus Well-Known Member

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    If your seller can't help, try asking ShowZ or Toy Dojo. You may have to just pay postage for the part if you didn't buy from them.
     
  16. TFC201482

    TFC201482 Well-Known Member

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    That's the thing, it was a gift so I don't know which retailer it was. I could try reaching out to a random retailer and ask, I just wanted to see if there might be a way to contact GT directly first. Thank you.
     
  17. the oaf

    the oaf Well-Known Member

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  18. ChromeMagnus

    ChromeMagnus Well-Known Member

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  19. TFC201482

    TFC201482 Well-Known Member

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    Thanks guys!
     
  20. ChromeMagnus

    ChromeMagnus Well-Known Member

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    Keep us posted.