Out of curiosity, does Toyhax have anywhere online where they interact with customers and receive/reply to any feedback? I don't believe I've ever seen anyone from the site post on TFW.

 

I think they used to have a comment section on the old site, but that's long gone.

It doesn't matter anyway, all it takes is one person posting about how great something is for them to think everyone loves it. It takes a metric shit-ton of complaints to override one compliment. Even then, I don't think they care. They want to do it so end of story.

 

Hi guys. My name's Alex, I work at Toyhax.

We don't want to give the impression that we're a company that doesn't listen, or care about it's customers. We do, on both accounts  

Let's start with Ricochet. The black labels definitely needed to be there on the set, to cover the white. That's being added to the set as I type! If you've already ordered the labels for Ricochet, just drop us a line through our contact page next time you place an order, and we'll include the extra labels for free :https://toyhax.com/mainmenu/contact-us

Now, the elephant in the room is the massive amount of cel-shading in this release. Why did we do this? This was a month in which few new figures for the main Siege line were released. Simply put, there is a demand for cel-shaded windows, and we thought it'd be best to streamline the process to get lots done at once, as opposed to making people wait for 2 new sets per month. We absolutely understand that they are not for everybody, and hear you loud and clear.

When it comes to labels peeling up, we have had issues in the past with incorrect ink being supplied to us, and this can cause labels to peel off the toy after a period of time, due to surface tension. We have recently addressed this with our supplier and we're currently using vastly superior inks. As with the Ricochet labels, we're willing to send free replacements if you have experienced any issues. Again, just send us a message after you place your next order, and we'll include them.

I've seen two or three people ask for a set for Light of Freedom. Here it is: https://toyhax.com/mp-scale/2783-labels-for-ms-light-of-freedom.html

 

Hi Alex, When will you guys finally do a set for FT-16 Sovereign? There aren't any options for clear backed Decepticon logos for him that are the same shade as the G1 cartoon. Such a shaded symbol will properly stand out from the rest of his chest color.


Also, will you gus be doing G2 sets for the XTB's G2 Stunticons including the proper colored G2 symbols?

 

Thanks for reaching out us Alex. It is good to hear that we are being listened to.


You have a KFC Kingorilla set, but not a KFC Kingzilla set. These two figures are complimentary to one another. Is there a plan to do a set for Kingzilla, as I don't want to buy one set without getting his mate.

 

The cel-shaded stuff is nice and all, but I made this list in January ...

Zeta Aerialbots
MMC Hellion (Cliffjumper)
MMC Stray (Drift)
Badcube Grump (Gears)
XTB Paean (Hoist)
FT Hoodlum (Hot Rod)
DX9 Gabriel (Omega Supreme)
Badcube Steamroll (Sideswipe)
Badcube Slick (Swerve)
XTB Hatch (Tailgate)
XTB Aegis (Trailbreaker)
XTB Ollie (Wheelie)
XTB Boost (Windcharger)

FansProject Blockade (Barrage)
FansProject Teardown (Chop Shop)
FT Quietus (Cyclonus)
FansProject Plunder (Ransack)
Cloud-9 Quakeblast (Shockwave)
FT Hydra (Sixshot)

And... the two ones in bold are the only ones they've addressed in five months. They have done cel-shading for a couple others (XTB Paean and FT Quietus) but not specific sticker sets for them.

 

@StarEpsilon

Alex, thanks for popping in here to talk stickers. I hope Toyhax will perhaps consider making these in the future:

Star Seeker emblem sheet - need more Pirates to go with the ones from Botcon

South American TF Malignus/Optimus emblem sheet - I've repainted some Minibots who could really use these to finish off the customs

Diaclone/Microchange/Pre-TF conversion sets - I'd love one especially for Siege Soundwave, he'd have the "Cassette Man" on his chest door and "Cassette" knee stickers. Also wouldn't mind sets to make Classics Starscream and Thundercracker into their Diaclone versions, or a set for Generations or Siege Red Alert to become Clampdown.

 

Ive been buying the cell shaded windows as the release so this update was a great one for me. Bought 10 sets at once.

 

I don't like cell shades windows for my figures, but I don't begrudge Toyhax for going after low hanging fruit.

They already had the necessary measurements, so this one was really easy and inexpensive for them to produce.

 

I sincerely appreciate you responding to the thread. I know it's not all sunshine and rainbows and I have a hand in that, so I can't say much other than thank you for explaining and listening to user feedback. I'm hoping the future is brighter and I hope you'll start using better inks on all of the sets, even ones that you've previously offered such as POTP Rodimus. The Hasbro stickers barely get the job done, while GOOD Reprolabels would be much, much better.

 

got my light of freedom window cel's   and finally got the downbeat set.

 

Love the cel shaded windows.

 

Hi Alex, I'd like to file a formal complaint, some time ago I purchased a stickerfix thingamabob, and the one I received came with a note stating it was defective, and I received no kind of compensation for being sent a defective product, and when I contacted your customer support I was basically blown off, up until now, the customer service has been quite great, and I'd like to resolve this to everyone's satisfaction, because I'd like to continue being a patron of your store

 

I'd like to request sticker sets for MPM toys and movie OSKOs and third party toys, please. Like a set for LT2 that includes an Autobot symbol.

 

Video review of the kit for Laserbeakr and Ravage:

 

Hello Alex, would you guys mind selling your Siege Sticker sets without the extra physical add ons? For some, like Laserbeak, I'd buy, but for others like Prowl, I don't really want and they just jack up the price. I'm pretty sure you guys previously sold sets with and without the extras, like TR Galvatron.

P.S. Your Medical Specialist/Not Ratchet set is listed under the Standard Size characters, but on the actual product page, it says Masterpiece Size. I sent an email asking about this, and got a confirmation that the mail was successfully sent, only to get an error/mail daimon notice a few moments later... so your system saw it as successfully sent when it wasn't.

 

I can see some people wanting only their parts so they don't have to try to sell the stickers on if they just want the parts.
Hound's roof being an obviously desirable item.