DNA Design upgrade kit for POTP Optimal Optimus

Discussion in 'Transformers 3rd Party Discussion' started by Cheem The Rup, Jun 21, 2018.

  1. Fenrys

    Fenrys Formerly Tigatron2002

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    yea, i used to use bbts all the time, but i like chosen primes option for paypal invoicing. other than this issue theyve been a good seller, but i feel like they are dropping the ball on this
     
  2. RyanCharlie

    RyanCharlie Banned

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    TCP has yet to let me down, what's your issue?
     
  3. Fenrys

    Fenrys Formerly Tigatron2002

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    the right hand on my dk-08+ was missing a pinky. i contacted them back in feb, as soon as i got it, to alert them to the issue. initially i got told it would take some time because of chinese new year, but its well beyond that now and i've sent several follow up emails to them. finally decided to ask for a refund since i didnt get what i ordered, a non defective product, and they have thus far failed to fix the issue. they havent messaged me back yet
     
  4. TFXProtector

    TFXProtector TFW2005 Supporter

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    You're not alone. They've been a bit slower to ship, CS has dropped a bit, etc. He's always short handed or the weather is bad. It's catching up to him.
     
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  5. Fenrys

    Fenrys Formerly Tigatron2002

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    i try to be patient, i realize he isnt a huge business, but to leave a customer hanging for 2 months without any effort to make things right is inexcusable in my opinion
     
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  6. RyanCharlie

    RyanCharlie Banned

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    Their website redesign has played havoc with their email system. And it's possible DNA just hasn't responded to them either. I was waiting on a reply from March 3rd and they got back to me yesterday and they apologized and sorted my issue.
     
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  7. Fenrys

    Fenrys Formerly Tigatron2002

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    i generally use the website messaging system and its only been the last two messages inquiring about the replacements that have gone unresponded to. in asking for the refund i mentioned that at least that way i can buy it from another vendor while its still available
     
  8. dragonflye18

    dragonflye18 Well-Known Member

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    bbts is a good 1 i buy from them all the time
     
  9. TFXProtector

    TFXProtector TFW2005 Supporter

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    Exactly. You're not alone, however. Other customers have been waiting months to years for the retailer, through TCP, to replace a broken or missing part. It's been my experience that a business like BBTS buys enough to have extras on hand for these types of issues and THEN they strongarm the manufacturer, not put the customer on the waitlist. It does come across a little bit...amateurish on TCPs part. I know it's in their FAQ/rules/whatever and you're basically signing on for that when you do business with them. Maybe it's time to take that business elsewhere. If they can't keep the customers happy, they have no business, and that's no good.

    Using Facebook Messenger is the best/fastest/most reliable way to get a hold of him/TCP. If he ignores you there or doesn't respond satisfactorily, might be time to file a PayPal complaint. If you used a credit card, do a chargeback. You shouldn't be left waiting on a faulty product they sold you. There's something to be said for service AFTER the sale, too.
     
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  10. Fenrys

    Fenrys Formerly Tigatron2002

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    he messaged me back today, said he would refund if that is the direction i wanted to go. hes a good dude and i dont blame him for the messed up item, but the retailer does have some responsibility to make things right
     
  11. Mal

    Mal Web Head

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    I just got my DNA DK-08 kit today.

    Unfortunately the tires are messed up.

    I ordered mine from tfsource. Do I contact tfsource for replacement tire parts?

    Never had a problem like this before.
     

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  12. Fenrys

    Fenrys Formerly Tigatron2002

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    Yea, you should contact your vendor that you bought it from
     
  13. Mal

    Mal Web Head

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    Thanks I will.
     
  14. poisoncow

    poisoncow ....

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    I also had issues with the tires. I also don't think any of the tires on ANY of the sets actually roll.
     
    Last edited: Apr 3, 2019
  15. Gutts

    Gutts Autobot

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    Anybody has the Throne Optimus and this EX upgrade set and could share his thoughts and photos? I havent found much about it and not sure yet if I want it.
     
  16. RyanCharlie

    RyanCharlie Banned

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  17. Gutts

    Gutts Autobot

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    Ah, thanks.
     
  18. gbm

    gbm Well-Known Member

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    Is it possible to use the soldering iron trick where you heat the pin up and reset it? Making it for a looser fit, thusly spinning the wheel easier?
     
  19. MasterScale

    MasterScale Loose, comes with baggage...

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    I had an issue with a missing part from MMC's Anubis from TCP. I called and let them know, and never heard back (I did get the part from MMC, who were great and prompt). I'm guessing part of the probelm when you had your issue might have revolved around the new website going up mixed with sometimes TCP isn't the bset at getting back to people, from what I hear (no offense to them, I use them a lot and they are great).

    Sorry to hear about the missing/messed up parts. TCP's # is on the website - did you try calling, or sending an email through the site, btw?
     
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  20. Fenrys

    Fenrys Formerly Tigatron2002

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    It eventually got made right, the biggest part of the problem was that it was Chinese New Year and dna was being unresponsive to tcp
     
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