Yeesh. I'm out. Have fun.

 

I'm confused. How did they improperly refund you? Store credit?

You paid TFSource. When you did this, you also paid your credit card company a separate conversion fee.
TFSource refunded you the amount you paid them. You did not pay THEM the fee, so they should not refund that fee amount to you.
If your credit card did not reverse the fee when the refund went through, then it is 100% your credit card taking that money from you and TFSource is only at fault for bad service, NOT for the theft.


To everyone else:
Buyer has a terrible transaction with one company. Why wouldn't they try to warn others? Buyer then had a great transaction with another company. Why wouldn't they suggest going there instead?

 

There's a certain robot toy retailer in Italy that always cancels my orders, saying that the item is suddenly out of stock. But the item doesn't get removed from their online catalog...

 

Agreed on that part, that was crazy that they did that, this alone should show how lame they are in a sense. I only go with Tfsource if it's a sale item in stock only, anything else I don't bother. I know that feeling of having poor service from them.

Agree^^^

 

Gigangoji, the fee was charged by my bank not by TFSource however the bank did nothing wrong. When TFSource refunded the money, they should have classified the transaction as a "refund". In that case the bank wouldn't have charged the fee. Instead they classified it as a "credit".

I ordered the toy, they accepted my order, they accepted my payment, they charged my card. It was THEIR decision not to ship the item (for reasons that are stupid and based on prejudice). On top of risking having a hole in my MP collection plus the long wait and frustration, why should I also have to pay additional fees for their mistake in processing the refund?

 

ah. there lies the problem.

it was their decision to not sell you the toy yet unwilling to pay for the fees.

that's lousy.

TFsource also had problems with credit card security from what I remember. so they're punishing consumers for it rather finding a good company to handle it? maybe. dunno. no sure how the whole process works or what their contract is but that is pretty lousy.

not liking their track record so far.

btw that is a refund not credit. that's pretty fucked up. clerical error perhaps. raise a stink. throw feces whatever you have to do to get your money back.

haven't heard the other side yet though.

 

Must be luck of the draw, or maybe how you handle the situation. I've done the same thing with TFSource and haven't had any issues with them canceling my orders.

this. It's the whole, don't go here, but go here. Since he's a new user, that is what is making people skeptical. Pretty obvious.





I've had fantastic luck with both, so if you're having problems with the customer service, maybe you're getting a bad representative, or maybe you're handling the situation poorly. Or maybe they just don't like dealing with international purchasers because it's expensive to ship things back and forth. If it's the latter, they just shouldn't offer it (or let you know ahead of time that you're SoL if you have an issue with the purchase)

This is one of the reasons I rarely purchase from outside of the US. Only with HLJ or Sirtoys. I only buy things from outside of the US where I am completely comfortable with just throwing away the toy if it doesn't come as expected.

 

Interesting.
Every time money gets put back on my credit card, be it a refund, return, or simply my monthly payments, it's listed as a "credit". I can't select how it's listed, and I didn't know you could classify things that way.

I still think your bank is at fault here. How would TFSource know the specific terminology your bank needs to have a refund processed a certain way?
If I paid for an item at a store by card, return the item, and get cash back (which has happened before), the card fees would not be removed. It's not the store's fault because they weren't the one who charged the fees. I paid them $5, they gave me back $5.
If your bank really doesn't understand the situation that you paid $xxx.xx for something, and then received a credit from that same company for the same price...that's a refund if I ever saw one.

None of this excuses the terrible service (which I'm sorry you encountered), but I'd be mad at the bank over that fee, not TFS.

 

ohhh yes. try your CC. you have more pull over that than relying on a store.

get the fee back.

those are easy peezey over CC companies.

but really both the CC and store should clear it up for you not the consumer on their time not yours. no you don't have to take shit from either.

 

WTF is that shit?

you can probably pull that off here but not when you want money back.

 

what's wrong with you?

 

Hahahahaha stop this post was too funny 

 

That one you bolded. Yes.

You do not piss off the staff who handles your food or this case your toys.

That's fucked up.

You raise the stink playing their game. That's what this fee is all about. A game between the CC company and store you bought it from. They both know that.

It should not involve you (or your bots fingers).

 

Yes, when I am at fault, I admit it. I have been rude with them (after they left me waiting for FOUR MONTHS - I was and I am still angry). Again, it's their decision who they want to do business with but accepting my order, taking my money and THEN changing their mind is not acceptable.

If any of their people here want to tell their side of the story, that would be awesome. It would be very interesting to see how on earth they can excuse their behavior. "HaHa" "LOL" "This guy is new he must be a liar for sure" "Mods shut down this thread" and similar remarks don't disprove anything and are not valid arguments against what I stated in here.

I would like to add that I had been nothing but nice and understanding with them while waiting four months for them to get my Ramjets in stock. Even though I emailed Takara and they said they had no special deal with TFSource to repair the figures - so I knew that their whole "we're waiting for the items back from Takara" was nothing but a lie, I told myself "well - who cares who's fixing the shoulders as long as it's done correctly and professionally". But when they took the money and two days later, they cancelled my order, I got pretty upset and angry.

As for the "proof" that they didn't have a special deal with TT, I have none other the email from the customer service TT rep saying they don't. He may even not be telling the truth for all I know. Maybe they have a deal with someone else at Takara and the rep simply was not aware of it. Do I think they have the deal? Absolutely NOT. BBTS buy many more stock from Takara than TFSource do and they had no such arrangement. BBTS opened the Ramjets themselves and fixed them. Why would Takara make a special deal to TFSource and TFSource alone? I believe the TT rep did tell the truth. If not? All that TFSource have to do to prove me wrong is post proof that they shipped the Ramjets back to TT. If they don't, to me, it's enough evidence that they are not telling the truth.

 

Play their game man. That game they play really should be between both of them not you. Get more out of them if you have to.

Call the CC company. have them explain why the fee came out of your wallet. You'll see that it's not right.

 

I think a lot has to do with your title. "You will not believe my story" is very contrived.

 

I posted years ago with an awful experience with tfsource many years ago to the point where I had to get attorneys involved, that thread too was treated much like this thread before being shut down by a mod. Maybe its time people give this guy the benefit of the doubt.

That was 10 years ago and havent done business with them since.

 

No offense sir, but you seem to have not read my posts.

1. About the fixed shoulder issue:

When I said they "hired a kid" it was just a way of saying that Takara didn't do it. I don't know if the person who did the fix was man/woman, young/old, a mechanic/a stripper or whatever. All the info I have is what I stated in the above quote.

2. About Shipping

They did not refuse to ship the item at all. They refused to accept my credit card (which was the only way I had to pay) however they did so on second thoughts after I provided them with my credit card info, after I provided them with my billing address, after they accepted my preorder with said details, after they left me waiting four months, after charging successfully my credit card and after sending me a notification that my order would ship soon.

Had they just refused the order from the beginning, I would have ordered from somewhere else, had my Ramjet a long time ago and we wouldn't be here talking about this. Yes, there a lot of stores that don't ship overseas but there is only one I know of that accepts the order and change their mind four months after leaving a customer hanging.