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How do I contact Hasbro About QC Problems?

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Old 01-30-2013, 02:18 PM   #1
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How do I contact Hasbro About QC Problems?

Hello everybody, I recently received a kickback from amazon, and I found out just now that my kickback was mis-assembled. Do you know where I can contact Hasbro about this problem?
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Old 01-30-2013, 02:20 PM   #2
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I think you're better off contacting the Amazon retailer than Hasbro itself.

I barely know shit about Amazon so I ignore my ignorance if the Amazon retailer is Hasbro.
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Old 01-30-2013, 02:20 PM   #3
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What ^ said. If you contact Hasbro and send it back in to them, be prepared to get a Prime Bumblebee as a replacement, or something equally random.
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Old 01-30-2013, 02:23 PM   #4
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But if you want to contact them, according to HTS, this is how:

How can I contact the HasbroToyShop.com Customer Service Center?
There are 2 simple ways to contact our Customer Service Center:
• E-mail: CustomerService@HasbroToyShop.com
• Phone: 1-800-408-0052 (8 AM - 8 PM EST, Monday - Friday, 10 AM - 6:30 PM Saturday)
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Old 01-30-2013, 02:25 PM   #5
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Yeah, go through Amazon, not Hasbro. They'll send you something they consider "equal" value.
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Old 01-30-2013, 02:29 PM   #6
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Don't contact Hasbro Toy Shop. They are not the same as Hasbro itself.

If you want to contact Hasbro directly you have options here:
Hasbro Online Customer Service | Hasbro

However, as has been advised do not waste your time with them. Be ready for them to tell you to send it back and they will send you most likely a coupon.

Contact Amazon or the seller on Amazon if the item was not sold directly by Amazon.
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Old 01-30-2013, 02:30 PM   #7
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Old 01-30-2013, 02:54 PM   #8
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Back in the day, if you got a figure with a broken or missing piece, all you needed to do was write them a nice letter (the paper kind) and explain the issue. They'd send either the part or a full replacement in about a month. Of course, this was back during the days of 'points' and mail-aways, so the times have really changed.
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Old 01-30-2013, 03:16 PM   #9
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Quote:
Originally Posted by Bountyan View Post
I think you're better off contacting the Amazon retailer than Hasbro itself.

I barely know shit about Amazon so I ignore my ignorance if the Amazon retailer is Hasbro.
Considering I work for Amazon, I can assure you that no, we are certainly not Hasbro.

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Old 01-30-2013, 03:28 PM   #10
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To get another one, I'd go through amazon. But you can still call hasbro and complain. I did over FE Bulkhead and his bicep swivel.
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