How do I contact Hasbro About QC Problems?

Bossguy · 01-30-2013, 01:18 PM

Hello everybody, I recently received a kickback from amazon, and I found out just now that my kickback was mis-assembled. Do you know where I can contact Hasbro about this problem?

Bountyan · 01-30-2013, 01:20 PM

I think you're better off contacting the Amazon retailer than Hasbro itself.

I barely know shit about Amazon so I ignore my ignorance if the Amazon retailer is Hasbro.

ScottyP · 01-30-2013, 01:20 PM

What ^ said. If you contact Hasbro and send it back in to them, be prepared to get a Prime Bumblebee as a replacement, or something equally random.

bagofshhh · 01-30-2013, 01:23 PM

But if you want to contact them, according to HTS, this is how:

How can I contact the HasbroToyShop.com Customer Service Center?
There are 2 simple ways to contact our Customer Service Center:
• E-mail: [Links are hidden for guests. Please Register.]
• Phone: 1-800-408-0052 (8 AM - 8 PM EST, Monday - Friday, 10 AM - 6:30 PM Saturday)

firehawc_69 · 01-30-2013, 01:25 PM

Yeah, go through Amazon, not Hasbro. They'll send you something they consider "equal" value.

Iconicon · 01-30-2013, 01:29 PM

Don't contact Hasbro Toy Shop. They are not the same as Hasbro itself.

If you want to contact Hasbro directly you have options here:
Hasbro Online Customer Service | Hasbro

However, as has been advised do not waste your time with them. Be ready for them to tell you to send it back and they will send you most likely a coupon.

Contact Amazon or the seller on Amazon if the item was not sold directly by Amazon.

Atomatron · 01-30-2013, 01:30 PM

stand in a hurricane and try to pizz the storm away

that has better luck

Yaujta · 01-30-2013, 01:54 PM

Back in the day, if you got a figure with a broken or missing piece, all you needed to do was write them a nice letter (the paper kind) and explain the issue. They'd send either the part or a full replacement in about a month. Of course, this was back during the days of 'points' and mail-aways, so the times have really changed.

Nevermore · 01-30-2013, 02:16 PM

Quote:

Originally Posted by Bountyan

I think you're better off contacting the Amazon retailer than Hasbro itself.

I barely know shit about Amazon so I ignore my ignorance if the Amazon retailer is Hasbro.

Considering I work for Amazon, I can assure you that no, we are certainly not Hasbro.

yesidoknow · 01-30-2013, 02:28 PM

To get another one, I'd go through amazon. But you can still call hasbro and complain. I did over FE Bulkhead and his bicep swivel.

01-30-2013, 01:18 PM	#1
Bossguy Banned Join Date: Nov 2012 Posts: 921 Location: California Collection Count: Not enough, and never will be enough.	How do I contact Hasbro About QC Problems? Hello everybody, I recently received a kickback from amazon, and I found out just now that my kickback was mis-assembled. Do you know where I can contact Hasbro about this problem?

01-30-2013, 01:20 PM	#2
Bountyan >implying Join Date: Sep 2008 Posts: 12,473 Location: BC, Canada News Credits: 8	I think you're better off contacting the Amazon retailer than Hasbro itself. I barely know shit about Amazon so I ignore my ignorance if the Amazon retailer is Hasbro. Want to buy: Asia Exclusive Onslaught; PM me if interested

01-30-2013, 01:20 PM	#3
ScottyP Got The Touch Join Date: Mar 2007 Posts: 1,469 Location: Raleigh, NC Collection Count: 3013 News Credits: 6	What ^ said. If you contact Hasbro and send it back in to them, be prepared to get a Prime Bumblebee as a replacement, or something equally random. http://scotty--p.blogspot.com - I don't always update my TF Blog, but when I do, I do it right. Junkion Feedback

01-30-2013, 01:29 PM	#6
Iconicon Quintesson Join Date: Oct 2007 Posts: 680 Location: 904, 671, 808...Chee-Hooo!	Don't contact Hasbro Toy Shop. They are not the same as Hasbro itself. If you want to contact Hasbro directly you have options here: Hasbro Online Customer Service \| Hasbro However, as has been advised do not waste your time with them. Be ready for them to tell you to send it back and they will send you most likely a coupon. Contact Amazon or the seller on Amazon if the item was not sold directly by Amazon. My Feedback / My sales/trades "These conversations and picking out my ties are the highlights of my work day." - Ruthless Cynic

01-30-2013, 01:30 PM	#7
Atomatron Stunticon Join Date: Nov 2009 Posts: 1,140 Location: beware: karamazov80 dirty member News Credits: 1	stand in a hurricane and try to pizz the storm away that has better luck people make me laugh

01-30-2013, 01:23 PM	#4
bagofshhh Quintesson Join Date: Jun 2009 Posts: 695	But if you want to contact them, according to HTS, this is how: How can I contact the HasbroToyShop.com Customer Service Center? There are 2 simple ways to contact our Customer Service Center: • E-mail: [Links are hidden for guests. Please Register.] • Phone: 1-800-408-0052 (8 AM - 8 PM EST, Monday - Friday, 10 AM - 6:30 PM Saturday)

01-30-2013, 01:25 PM	#5
firehawc_69 Banned Join Date: Aug 2008 Posts: 8,938 Location: SoCal Collection Count: What day is it? News Credits: 9	Yeah, go through Amazon, not Hasbro. They'll send you something they consider "equal" value.

01-30-2013, 01:54 PM	#8
Yaujta Cyberverse Freak Join Date: Sep 2008 Posts: 5,705 Location: Keystone-a-palooza Collection Count: More than I should, but less than I want. News Credits: 2	Back in the day, if you got a figure with a broken or missing piece, all you needed to do was write them a nice letter (the paper kind) and explain the issue. They'd send either the part or a full replacement in about a month. Of course, this was back during the days of 'points' and mail-aways, so the times have really changed. "It is only logical, as I gaze upon the spark of this femme-bot, that I guide my dexterous manipulator and apply additional servos to the task of making it stronger, so that she may comprehend a femme-bot's expected role. Logic dictates."

01-30-2013, 02:28 PM	#10
yesidoknow Vehicon Join Date: Dec 2012 Posts: 570	To get another one, I'd go through amazon. But you can still call hasbro and complain. I did over FE Bulkhead and his bicep swivel. My feedback thread TFL: "Ancestralzero" Transformer legends card stats