^ True that.

But then, you are not dealing directly with the CC processor when you shop with the online company...

It's just like you buy a toy at a retail shop, say Walmart and it turns out to be defective. You would go back to Walmart to seek restitution and not the manufacturer, right?
So I quite understand Wyvern's reluctance to shop there again.

 

Actually I think that in both cases the way they reacted to the matter is what seals the case, not who's fault is it. ESPECIALLY for TFCC, which I spent about half an hour that day reading all those pages on that topic.

If someone has trouble with how X store handled Y situation, I believe it's more of a matter of principle than ways to fund your purchase.

Just saying...

 

I was easily able to get what the OP was trying to convey but that could very well be because I work with a lot of foreign persons whose native language is not English. And unlike all the grammar and spelling policemen bashing him, I was able to make an assumption that English is not his native language.

 

I need to know if the bag of money had a big dollar sign painted outside. This is important.

 

While true, native English speakers aren't necessarily immune from piecing together incoherent sentences. It does happen. And this is after you remove language barriers and communication disabilities as feasible explanations.

In my years of posting on message boards, many individuals that don't possess a mastery of the English language will include a preemptive disclaimer that explains any grammatical or translational errors (e.g. "Please excuse my poor English").

 

"thanks for the grammar lesson guys, I'll do better next time" said no one ever. You're not helping.

That being said, this situation sounds like a clusterfuck.

You would have been fine if you had just kept your orders. Yes you missed the opportunity to buy from your friend, but was doing that worth all this? No.

 

While I do agree with you, I am happy that this dude is having this issue.

Why? Because, while you don't need to have perfect grammar in this world to get by, his grammar is F-. You need to read and reread his sentence 3 or 4 times before you even understand what he is trying to say. If English is his first language then this is an epic fail.

By learning to communicate properly, he can learn how to resolve his issue. Why should TFSource be able to understand what the hell he posted. I was almost getting a headache trying to understand what he wrote. So if he learns how to communicate properly, and has b- grammar, then he will be able to fix his issues in the future.

 

Perhaps this matter would not have happened if the OP had just committed to his original purchase, waited for the item to arrive, and then attempted a return it. Too many believe that just because these are online retailers they can just cancel whatever they've bought at their convenience.

 

The account doesnt have to have been closed. In the case I mentioned in my previous post the seller had lost access to his old account because he forgot his password. In my calls with paypal to get my money back they basically confirmed the account was still active but wasnt being used. How you get in a situation where you forget the password and cant reaccess the account via security checks, I don't know, it's never happened to me and I dont know what hoops paypal would make me jump through.

Given the poor English the op is using I don't find anything that odd about the situation. The OP used an old account for his first purchase, for whatever reason he stopped using it before the second purchase. Then TFsource refunded the wrong purchase to the old account. His anger is due to losing the preorder he wanted to keep and that in the process has lost access to the money he had paid for it.

It might not be TFSources fault, if the language in the email was unclear, but, if he did include the correct invoice number for the order he wanted to cancel he has every right to be feeling quite annoyed at the moment.

 

Well, from what I understand from his ramblings is:

- He bought 2 items
- Cancelled 1 item
- Instead of cancelling 1 item, they cancelled his whole order

So that is the problem here. Not the cancelling of 1 order.

And what exactly wrong with canceling a preorder if the site has no rules against it?

 

uh, steps to take here

1. Call Paypal
2. if paypal says the money went back to tfsource, email them or get a number to call and explain what paypal said and tell them you can prove who you are. They wouldnt want to send to another paypal address because it looks like fraud. Ask them to make store credit for your account. This is probably the only thing they will be ok with doing.

3. You shouldnt of asked for your money back with you canceling the paypal account. Its pretty clear that this was what would happen.

 

Pretty sure he made two orders months apart then attempted to cancel one and instead had the other cancelled.

Assuming he included the correct invoice number as he said he did, it simply comes down to someone working for TFSource making a mistake. A non active/accessible paypal account and poor use of the English language has clearly made it more difficult for everyone involved and upsetting for the OP.

So yeah I kind of feel the level of bashing here is a little excessive.

 

With written correspondence, especially when it pertains to customer service matters, there needs to be some form of accountability on how the consumer chooses to express his or her grievances to the seller/business.

 

Well, I wonder if TFSource made a mistake, or if it was communicated in such a fashion that it was extremely confusing for them.

At the least, TFSource should have asked multiple questions to find out what the OP was trying to do.

 

Actually, I'm yet to encounter a non-native English speaker in real life who didn't actively encourage me to help them improve their English grammar. English is a stupid, unnecessarily nonsensical language.

I've encountered plenty of people who respond in a hostile fashion online, mind you, but that's in no way limited to grammatical matters. Many people are just more hostile online!

 

Do we know if the OP is a non-native English speaker?

 

The item he wanted to cancel was paid with the new account. If TFSource cancel the right item the money does not go in to the old account.

Agreed, but as the OP has said he did state which order to cancel, without evidence to the contrary, I'm just assuming this is true.

Without having seen the email correspondence non of us can know exactly what happened but IF as he has said he did anywhere in the email he has put the reference number/ invoice number or whatever is required for the second item then TFSource screwed up, however unclear the email its still a screw up.

 

We do not!

 

It's the season for Grammar Nazis, I see.

* a couple of times...

*that's
*It's

I think perhaps you should take your own advice?

At last, sanity!

* If I want to communicate with someone...

* belligerent

Another voice of sanity in a sea of hypocrisy!

Hold on... you're saying that you're actually happy that this poster is having problems, simply because of his poor grammar? That's so mean! What if he's dyslexic, or autistic? Would you still be happy then?

What if you were on holiday in (for example) Kenya, and were the victim of a crime? Would it be your own fault for not learning the local tribal languages?

The mind boggles!

 

OK, so let's break this down:

1- If he is autistic or dyslexic, then I am not happy. But he still needs to find ways to communicate properly to get his issues fixed. So if that means asking some one else for help to get his thoughts out, then he needs to learn how to do that. This will help him long term in life. I will be happy with him learning this lesson.

2- If he is from Kenya, and used an online translator. I would feel bad for him. But yet again, if he had someone that could help him with English, then it would help him resolve this issue. Also, again, this is something that helps him learn a life lesson especially dealing with a US retailer.

3- If he is a US citizen, then I am thrilled he is having these issues. Why? Because this is an easy issues to resolve like many before me have said. Call Paypal and explain to them the issue. They will help you fix it. I am also really happy, because this person would have gone longer in their life not knowing that you should use proper grammar when trying to get help on an issue or on a forum. This is what life is about. Having issues, and having learning lessons from them. So I am happy for the learning lesson this user has. If he learns from it with this, then we are all better off. Especially since this is a small issue.

I bet if any form of acceptable grammar was used, this problem would have been resolved on both Paypal's and TFSource's end. Of course, I can not be certain of this, since we don't have any written evidence of what he wrote them. However, judging from his initial post, you can see it is confusing. Taking into account he was pissed and this is a forum, I will say, he is a bit better at communicating then his post states, but by how much?

Is the mind still boggled?