Toynk Toys = bad shipping practices

Brave Convoy · 06-22-2012, 03:21 PM

Quote:

Originally Posted by urabob

Thankfully, I ordered through Amazon. I think if I had ordered directly form them then I wouldn't have gotten any sort of customer service. At least, that's what I am gathering from other people's experience.

The question then is how do I rate them? I don't want to be vindictive, but I want other buyers to be aware of the shenanigans.

It's a 1 - 5 star system with 1 being "Awful" and 3 being "Neutral". I'm leaning towards 2 "Poor".

It's not vindictive if it's honest. If your dealings with them was a 2, then put 2. Whenever people want to be nice, it skews the ratings and other people get poorer service than they expected to get based on the skewed rating.

Superquad7 · 06-22-2012, 10:33 PM

I bought a few of my BTs from here back in the day when they came out, and I didn't have a problem. However, I collected my BTs specifically to keep sealed. Had this happened, I'd have contacted them and had them work something out with me.

CVprowl · 06-22-2012, 11:48 PM

Quote:

Originally Posted by The Wombat King

Wow, that got messed up. I had an almost identical experience. I got mine from Toynk off Amazon and it was packed the exact same way. Box just big enough and two pieces of packing paper. Fortunately for mine the MP's box was against the side that took the least amount of crushing. Though Starscream's box is pretty messed up, the figure was ok. Still is blows if I ever decide to resell the item down the road.
Here's a shot of the worst corner of my box.

http://i509.photobucket.com/albums/s...ndom/box-1.jpg

that sux. thanks for sharing. i will NEVER order from these guys.

who the eff delivered that thing??? Ace Ventura?

Ace Ventura Smashes Package - YouTube

urabob · 06-28-2012, 02:34 PM

The saga continues... I sent back the item and no refund or communication. I've checked the UPS site and I know they received the item early in the week.

I've sent a couple of emails to Toynk and no response. Now I have to contact Amazon. It shouldn't be this hard to buy something. :\

Fishdirt · 06-28-2012, 02:41 PM

Noted. I still get good deals from them in person at c2e2 when I go. Still , hard to pass up a bargain.

cvmaas · 06-28-2012, 04:07 PM

Quote:

Originally Posted by urabob

The saga continues... I sent back the item and no refund or communication. I've checked the UPS site and I know they received the item early in the week.

I've sent a couple of emails to Toynk and no response. Now I have to contact Amazon. It shouldn't be this hard to buy something. :\

I had such a hard time returning my Vehicon I bought form them trough Amazon I ended up eating it. Thank god I have a friend that isn't a MISB collector who took it off my hands.

Vasili · 06-28-2012, 04:10 PM

Good for you for sending it back. I'm a sucker for nice packaging and now that I'm 31 I ALWAYS keep my boxes. Made the mistake of throwing away old video game boxes when I was younger and now they are like gold.

Besides it makes it much easier to sell something in the future if you have everything it came with.

EightiesKid · 06-28-2012, 04:42 PM

Quote:

Originally Posted by Superquad7

I have MUCH more fonder memories of the OCD packaging from TFSource. BBTS is "sufficient" for my orders. They've improved a lot since I ordered my BT Dead End from them many years ago that had a slice from a box cutter gashing the window open. Joel fixed the order for me

I agree with this. BBTS generally does a good job on boxing and wrapping, but I have had occasional problems. My Encore Devastator arrived with the box damaged in one corner. It was just enough to be annoying, but not quite enough to return.

I'm big on boxes as well, so I feel your pain.

Ejack37 · 06-28-2012, 04:46 PM

Quote:

Originally Posted by grimlock1972

Ouch.

I believe i have ordered from them before Via Amazon but nothing so large or expensive as MP-11.

They with out question should have used a larger box and padded it.

To me BBTS is the gold standard of packing what the sell to be shipped.

BBTS has screwed up on packaging with me before. The only site to not have failed me yet is TFSource. RK is decent too, they use a lot of foam.

urabob · 07-02-2012, 03:32 PM

Quote:

Originally Posted by Vasili

Good for you for sending it back. I'm a sucker for nice packaging and now that I'm 31 I ALWAYS keep my boxes. Made the mistake of throwing away old video game boxes when I was younger and now they are like gold.

Besides it makes it much easier to sell something in the future if you have everything it came with.

I've always been weird about packaging and taking care of my stuff (boxes included). Maybe 'cause I was poor growing up and I had to cherish anything I had. I only owned a few TFs, but the ones I did I loved completely. Meaning I had a habit of preserving the boxes, sticker sheets (used and unused), etc.

I didn't have that many toys, but I did collect the Marvel comics. With comics comes comic bags, boards, and the idea of keeping things "mint". So, that applied to the boxes, packaging, foam, and so on.

Now I'm better off, older, and a graphic designer. Meaning I have a great appreciation for boxes, instructions, type, etc. In a weird way, Transformers influenced my appreciation for package design and helped shape my need to keep things in tip top shape.

Which carried over to video games and their sometimes flimsy boxes. All of which continues to this day and is handy when it comes to moving from one hobby to another.

Anyway, the point is... Toynk ruined my day with bad shipping practices and they continue to aggravate me by cutting off communication. I've escalated the issue with Amazon and although they will take care of me, Toynk is doing everything to draaaaaaag this out.

06-28-2012, 02:41 PM	#35
Fishdirt Tin Toy Transformer Join Date: Sep 2010 Posts: 3,557 Location: Lappland, Sweden Collection Count: More then Casual less then a hoarder News Credits: 3	Noted. I still get good deals from them in person at c2e2 when I go. Still , hard to pass up a bargain. A new campaign will begin...

06-28-2012, 02:34 PM	#34
urabob Bienvenido Consumidor Join Date: Jul 2003 Posts: 163 Location: Dallas.	The saga continues... I sent back the item and no refund or communication. I've checked the UPS site and I know they received the item early in the week. I've sent a couple of emails to Toynk and no response. Now I have to contact Amazon. It shouldn't be this hard to buy something. :\

06-28-2012, 04:10 PM	#37
Vasili Decepticon Join Date: May 2012 Posts: 101 Location: Tampa, FL	Good for you for sending it back. I'm a sucker for nice packaging and now that I'm 31 I ALWAYS keep my boxes. Made the mistake of throwing away old video game boxes when I was younger and now they are like gold. Besides it makes it much easier to sell something in the future if you have everything it came with.