Beyond Mortality Toys / Jaycee's Toys anyone deal with them?

Discussion in 'Transformers Toy Discussion' started by amd098, Oct 18, 2014.

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  1. Pride21

    Pride21 Honor Wisdom Virtue

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    Just got a email.

    My Trasher Suit Batman has shipped.

    It is by way of USPS 2 Day Mail.

    Should arrive Friday or Saturday.

    Thanks Martin.
     
  2. Spark Extractor

    Spark Extractor Well-Known Member

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    I'm pretty chill and I know he's busy and struggling a bit but...

    Dec 11 (thursday)
    emailed about any updates of when my BS and Gen figures would be in and if I would get any of them before xmas.

    Dec 12 (friday next afternoon)
    Said he needs to talk to distributor that night(friday) or the following Monday evening and " I will personally update you as soon as I hear back from my distributor."

    Dec 16 (Tuesday afternoon)
    emailed to cancel two of my four orders.It's been too long and have seen most of them in stores already for the past two months.

    Dec 18 (Thursday morning)
    emailed to see if I was ever going to get a reply about an update on the status of figures and shipping and to see if I could get a reply on the two orders I want to cancel.

    Dec 18 (Thursday evening)

    .....................




    I've seen no email responses for almost a week, no refunds in my paypal, no change on my orders page. I'm not angry, but this is a bit irritating. I just want to know what is going on.
     
  3. artiepants

    artiepants Transformers '84!!!

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    yeah, i am getting a little concerned/irritated. I've sent a couple cordial emails to find out if there is any chance i'll see the Rebels figures i ordered for my son before Christmas, but so far no response...
     
  4. Omegax80

    Omegax80 Using a Positive Rifle

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    He'll make good, he does take a while but things will get sorted out. He refunded me and canceled my order when I asked. Yes, it did take longer than I had hoped, but he did do right by me.
     
  5. Spark Extractor

    Spark Extractor Well-Known Member

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    A couple of mine were xmas gifts for my kids too. I had to just ordered them off of ebay and HTS, which is why I want to cancel two orders to make up for the money I hadn't planned on spending.

    I don't have any doubt that I will be taken care of. It's just the time frame and slow communication that is frustrating and having to move money around like this right before xmas.
     
  6. Darth

    Darth Member

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    Shipped my Starkillers and Malgus, will be here on Monday. Thank you.
    I think he just gets things later than big box places, no E-tailers have the Rebels figures. I found them at Target. Crap even Disney stores don't have them and Disney makes the figs.
    They're tough to track down unfortunately.
     
  7. dasas01

    dasas01 Autobot MedicalSpecialist

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    Shipped Leader Jetfire! :D 
    Thanks Martin!
     
  8. Pride21

    Pride21 Honor Wisdom Virtue

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    Thrasher Suit Batman arrived:
     

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  9. bennydeckersac

    bennydeckersac Well-Known Member

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    I have sent a few e-mails and got quick responses. Cancelled part of an order and asked to switch an item. I got a refund for the difference. So far, I am happy with the communication and customer service. It will likely take a while to get my order, but I can wait.
     
  10. Grimlock25

    Grimlock25 Well-Known Member

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    Got my Nightbeat and Windblade today (actually arrived Sunday of all things). Thanks Martin!
     
  11. Spark Extractor

    Spark Extractor Well-Known Member

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    Been 10 days with no replies, shipment notices, updates, paypal refunds, or account changes for me. Glad others are getting service.
     
  12. Thundershot

    Thundershot Ratchet Fanatic

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    I emailed a few days ago with no response. I just want my order canceled and refunded. I ordered back in July (the first time they had free shipping no minimum) and most of the items were in stock in Sept or Oct. Nothing shipped. He said he would get them out ASAP. That was almost two weeks ago. No change on the order, so I requested cancelation and bought the figures on amazon. Still waiting for a reply. The ones I ordered from amazon on Thursday arrived yesterday (Sunday) so they'll be under the tree for my son.
     
  13. amd098

    amd098 En taro Artanis!

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    well, they said they'd have arcee out and shipped by tomorrow, so lets see. if not, ima go for a full refund through paypal
     
  14. Spark Extractor

    Spark Extractor Well-Known Member

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    Make that 18 days now.
     
  15. LegendAntihero

    LegendAntihero Banned

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    OP asked a question and I answered. No point needed
     
  16. Thundershot

    Thundershot Ratchet Fanatic

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    Ebay:
    Over a week and still haven't been credited yet....
     
  17. smkspy

    smkspy Remember true fans

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    Yeah, it can be frustrating. I'm just waiting on jedi Luke and vader( that I preordered in June and had to pay shipping then) he said they were in stock and he'd get them to me soon. That was over a month ago. Though he did right by me with x-men legends, so I'm gonna give him time since it's the holidays, but yeah, the long waits are an annoyance.

    And seeing Jedi Luke for $17 on amazon now right makes waiting on $19 Luke that I preordered that much more difficult.
     
  18. amd098

    amd098 En taro Artanis!

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    well... big surprise no arcee. website says it was to ship out by the 31st. i did get a happy new year email from them.

    i'll be sending him an email and letting him know he's got 7 days to ship it, or i file a claim with paypal for a full refund.

    his email went on about asking for another chance, and i understand mistakes, but i am not going to wait any more than 44 days from the date the order was placed and lose the paypal security window.
     
  19. Lbsammills51

    Lbsammills51 Well-Known Member

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    Ebay:
    I did ping them on the 27th for an update on my Chromia preorder with them and got this quick response the same day:

    No shipping notice yet, but hopefully sometime soon.
     
  20. amd098

    amd098 En taro Artanis!

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    Yea see my paypal protection drops on the 6th, so if I don't have it in hand by then, I'll be filing a claim. They could send a turd in the mail on the 7th and say its shipped, then I'm screwed as it'd arrive later and i get a poo in the mail.

    Really annoying though as the arcee was for a client and now I have to push their commission's date back due to this. The other thing is that if hes using paypal, then we might need to contact paypal as well about this. He cannot ask for an extension outside of paypals protection, it's against their TOS. I also believe you can't charge a restock fee for an item you don't also have in stock.

    Anyway, I emailed him. I'll let you all know what happens. Worst comes to worse, I'll call paypal and have them take a look.
     
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