Question about using TF-Direct

Discussion in 'Transformers 3rd Party Discussion' started by HoosierDaddy, Oct 8, 2015.

  1. HoosierDaddy

    HoosierDaddy Decepticon. I'm no hero

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    Has anyone here used them? I recently made a purchase from them for 3 items and used PayPal for payment. I have my payment confirmation and receipt from PayPal but there is no way of checking on order status on the tf direct website. They haven't emailed or anything with any order status either. So my question, when we use them do we just have to bide our time and just sit and wait until our stuff comes in or will they email shipping info or order status at some point? I made the purchase 4 days ago and haven't heard anything from tf direct.
     
  2. Technoid

    Technoid Well-Known Member

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    For me they did send me a tracking number within 24 hours but it took them a week to get the package to the shipping agency.

    And then it was 3 weeks to get to me....

    So if their chosen shipping agency to USA is anything like the one to Sweden....get ready to wait.. and wait and wait :p 
     
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  3. levyshahar

    levyshahar Nemesis Wheelie

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    I bought from them several times and they were great. Have you tried contacting them?
     
  4. Starganderfish

    Starganderfish Well-Known Member

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    I've bought a bunch of MP, KO and 3P figures from them over the last 6 moths and never had any issues. Everything arrived promptly and communication has been excellent. They're also one of the only retailers that will offer free Shipping to Australia/NZ for a lot of their figures. (probably 60-70% of the larger $160 plus figures have a note in the description stating free delivery to Aus/NZ)
    You should receive an email from them telling you your order has been shipped and providing a Tracking Number.
    I've made at least four or five changes to order's after making them - cancelling one pre-order in favour of another, swapping quantities etc and communication has been excellent. I recently pre-ordered the KO Quakewave, changed the pre-order to the real Quakewave after it was announced, then changed to the Cloud 9 Quakeblast when I decided I preferred that one and then on Tuesday I cancelled that pre-order altogether in favour of pre-ordering Takara official Shockwave from a Japanese site. All done by e-mail and always with a friendly response within 24 hours. Emily from their Customer Service team has been unfailingly excellent. I feel a bit guilty for mucking them around but I've spent a couple grand with them so far and will be back to spend more soon.
    I'd suggest that you reply via email to the Order notification you would have received when you placed the order ([email protected]) They usually respond pretty quick - however it's worth bearing in mind I think they are China based so timezone's will be a little different if you are in US.
     
  5. HoosierDaddy

    HoosierDaddy Decepticon. I'm no hero

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    I figured it will take a bit to get the items because I think the come from China.

    I haven't contacted them because it's only been a few days. I just figured they'd email a purchase confirmation or something but I didn't know if they did that or not. I'm just curious how it worked with tf direct since they deal with shipping from China etc. I'm pretty patient but I was curious and wanted to ask people here what to expect.
     
  6. HoosierDaddy

    HoosierDaddy Decepticon. I'm no hero

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    Thanks. I haven't received that email from them but I used paypal and on the PayPal there is an invoice ID number and another number so I wasn't sure if that's the same thing or not. I went to the tf direct site to see if I could enter those numbers but couldn't find anywhere to do so. They don't have a "my account" type of thing like the other websites do.
     
  7. Big Bronze Rim

    Big Bronze Rim Veteran

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    Every time I have ordered from them I received an email with tracking info the next day. It came from a Hotmail address. Did it wind up in your spam folder by chance?
     
  8. HoosierDaddy

    HoosierDaddy Decepticon. I'm no hero

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    Yes! Why didn't I think of that sooner? Lol. It was in the spam folder. Got it now. Thanks.
     
  9. Starganderfish

    Starganderfish Well-Known Member

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    Yeah they don't really have much in the way of order tracking on their site. Are you able to click on the Order number in the email they sent you? I think that was a hyperlink on my past orders and it may take you to an order summary page?
    The tracking number they supply on the Order Shipped email is one for you to enter in the EMS (China Courier Service) web page and allows you to track the parcel through the courier companies site, but doesn't help you until it's shipped.
    Mine have generally shipped within a few day's so may be worth emailing them to ask.
     
  10. HoosierDaddy

    HoosierDaddy Decepticon. I'm no hero

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    Yeah, got the number and entered it and all looks great.
     
  11. Technoid

    Technoid Well-Known Member

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    I can confirm that to be the case ;) 
     
  12. deaculpa

    deaculpa Stand Alone Complex

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    i ordered a ko bape from them, i still have the emails -
    purchased on 2/13, received email confirmation same day.
    received a shipping notice via email on 2/14 with a tracking number.

    cant remember how long it took to arrive to florida :/
     
  13. Big Bronze Rim

    Big Bronze Rim Veteran

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    Orders I've placed have taken 10-12 days to Texas.
     
  14. Manoftheyear2k

    Manoftheyear2k Well-Known Member

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    I had luck talking with them thru FB messenger. I originally preordered the OS KO MP08X when it was first announced. then saw Uncle Billy had it for $20 cheaper after he put his up. I msg'd TFD to cancel and refund my preorder, but surprisingly they agreed to price match Uncle Billy and refunded me the difference to keep my order with them.

    I also preordered MP11SW from them, saved $5 using RPA5 code, arrived at my house in less 2 wks from China after it became publicly available. I think it still beat some US retailer's release date.
     
  15. baconbeast

    baconbeast Avid TFBT player

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    Glad to hear it was just a spam folder issue, HoosierDaddy (great name!).

    I'm echoing what most have already shared about TF-Direct. I've purchased from them several times this year (mostly KOs) and they were always responsive (both pre and post purchase). My packages arrived on time and always properly / securely boxed up.

    Can't recommend them highly enough!
     
  16. DesertDog

    DesertDog Gone Fission’.

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    I got my KO Bape MP-10 and MP-10UM from them. They shipped 24 hrs from becoming available and took 7-9 days to get to me. If I decide to get Shockblast in addition to MP Shockwave, that's where I'm getting him from.
     
    Last edited: Oct 9, 2015
  17. monish

    monish Not a Negatron!

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    Their customer service is excellent. They ship from China via EMS express which you can track . My package took about 3 weeks to get to me but that's not their fault but the postal system which is slow in China. For some reason was shipped to east coast of Canada and then shipped back to West coast through ground locally . I'm assuming because it's a larger postal hub. My recent purchase was mp 12 reissue. Package itself was well protected. Give them some time to respond due to different time zones also they don't have a section to check your orders but you should get a email confirmation of every transaction.
     
  18. HoosierDaddy

    HoosierDaddy Decepticon. I'm no hero

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    Thanks guys. Appreciate the input. I did find the emails and all is well. :) 
     
  19. prime326

    prime326 Autobot Leader

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    I have bought from them twice. I even prepaid 4 months in advance for Leonidas (couldnt beat the $125 price) and they shipped him the day he came. Took maybe a week to get here. Very pleased with both purchases with them.
     
  20. HoosierDaddy

    HoosierDaddy Decepticon. I'm no hero

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    Since I made this thread in the first place, I figured I'd update it. My stuff came in yesterday. I was thinking 3 or 4 weeks coming from China but it took 1 week and 2 days to get my stuff from the day I ordered it. Absolutely amazing. I'll definitely use TF Direct again. I'm very impressed.