Hasbrotoyshop.com Shipping Problems

Discussion in 'The Toyark' started by fschuler, Oct 7, 2006.

  1. Matrix Soul

    Matrix Soul Skull 4 reporting in!

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    nope, code no longer works :( 
     
  2. Predaking

    Predaking Well-Known Member

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    Yeah.. I found it just now trying to order the 20th Prime with it. Oh well maybe they'll have it again before Xmas season. :( 
     
  3. Deathx360

    Deathx360 Farewell Dear Friend

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    I called Hasbro again, what is this the third time this week, to check on my 3" Titaniums. I was told they were do in at the time I stated earlier in this thread, last Friday, and do to ship 10/10/06. But the computer does not show them shipped. Then the person I talked to said they are have computer problems with the computers are not communicating well, can't remember if it was a problem between the stock and shipping computers or some other communication problem between other departments.

    I know a lot of people are probably going to get pissed off hearing this but keep in mind that this crap happens. How many of us have had computer problems before? Sure, Hasbro is a large company but the site is new, a little over a year now, and problems are going to happen. Even larger companies have computer problems. Anyway there really isn't a good reason to complain when we are getting 25% off and free shipping, other than not getting the products or an incredibly long wait. Plus what other site offers such great promos and as often, other than maybe BigBadToyStore.com.
     
  4. 03Mach1

    03Mach1 Logic has been replaced with blind ignorance.

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    I received an email today stating that my order had shipped. It also listed the items not yet shipped. The catch is that all four items I ordered are still listed as not shipped. I checked the status of my order on HTS.com and it also states partial shipment with all four items still listed as waiting to be shipped. I wonder if I'll receive an empty box?
     
  5. Deathx360

    Deathx360 Farewell Dear Friend

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    What did you order? Was it the wave 1 Classics? My Classics were shipped on the 9th so I'm hoping they arrive tomorrow.
     
  6. 03Mach1

    03Mach1 Logic has been replaced with blind ignorance.

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    I ordered Bumblebee, Hot Rod, Mirage and the DVD Prime. I guess only time will tell.
     
  7. Deathx360

    Deathx360 Farewell Dear Friend

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    Alternator Mirage or Classic Mirage?

    I think DVD Prime is still on backorder since I haven't seen it listed as in stock and ready to ship. I could be wrong on DVD Optimus Prime since I did not order him, the two 20th Anniversary Prime's I have are fine until I find DVD Prime on sale.
     
  8. 03Mach1

    03Mach1 Logic has been replaced with blind ignorance.

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    Classics Mirage.
     
  9. TJOmega

    TJOmega The Plastic Addict Content Contributor

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    It's getting weirder...

    I just got an e-mail saying my order of 6" and 3" Titaniums has shipped... now getting this on a sunday is goofy enough, let alone at 1am EST...

    And like others who recently got e-mails for new items being shipped to them, my entire order is listed as Not Yet Shipped.

    This leads me to believe that their system is designed to e-mail you as soon as it's informed that your order has been shipped out. Now we know their system is slow and badly connected so no telling when my order actually did ship, be it on the 10th when it was supposed to or just last saturday. But my bet is, it's set up to detect what items are listed as Out of Stock or Backordered on the shop and say those items aren't shipped yet. That would explain the confusing e-mails.

    ...

    At least I hope that's the case.
     
  10. Liege Prime

    Liege Prime Well-Known Member

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    Near the beginning of this month, I ordered the 20th Ann. DVD Prime from HTS. I used a coupon code "Fall25" and got him for $57 and some change after shipping. Anyways, they said it was available, but the next day and ever since, it just says "Backordered". This is my first time ordering anything from them... do you think they will actually pull through and deliver it eventually, or should I get it in stores and pay a little more? (TRU has it for $90 but Walmart has it for $70)
     
  11. TJOmega

    TJOmega The Plastic Addict Content Contributor

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    They'll come through eventually. The trick is it's hard to tell just when you'll get your order.
     
  12. aprim

    aprim Well-Known Member

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    So far I got my classic Bumble Bee and Hotrod from them, Plus Primus with Unicron Head and all the beastwars 10th. Also AstroTrain SHipped.
     
  13. Frognal

    Frognal Prodigal Son Returned

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    So has anyone, who ordered the new 6" Titaniums when they first showed up on the site, had them ship yet?
     
  14. Deathx360

    Deathx360 Farewell Dear Friend

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    I would wait. They have always pulled through for me so it should ship. My filling is that the DVD Prime will be a shelf warmer and if HTS does not ship it you could find one on sale. I could be wrong but that is how I see it at this time.
     
  15. fschuler

    fschuler Post Count Inflated With Hot Air TFW2005 Supporter

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    Just got my Classics Hot Rod today...after ordering him on 9/27. No sign of the Tits shipping, though.
     
  16. MagnusPrimal

    MagnusPrimal Well-Known Member

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    You're probably right about Prime. He's got less metal, the paint is duller, and the eyes are painted a flat blue rather than having the clear blue plastic. He looks a lot worse than the orginal release, or MP Convoy. That said, if I find one on clearance, I'd probably still pick it up! :D 
     
  17. P1atinumGQ

    P1atinumGQ Devourer of Transformers

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    I just got my Classics Starscream and Astrotrain today. Still waiting on Rodimus, Bumblebee, and of course the unreleased Grimlock. I never got a shipping notice but when I saw my credit card get charged I knew something was coming my way. Their computer system is not working but at least we're getting our orders and ahead of schedule too. My Titaniums haven't come yet though.
     
  18. Deathx360

    Deathx360 Farewell Dear Friend

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    Looks like the 3" Titaniums are shipping. I got an e-mail that part of my order shipped. Since Mirage is the only other thing on my order and the 3" Titaniums are listed as in stock I would say it would be them.

    Have any of you who have ordered the 6" Titaniums received an e-mail? I know a lot of you are looking for them and since I didn't order any (I already have waves 1 and 2) I have no clue if they have shipped.
     
  19. TJOmega

    TJOmega The Plastic Addict Content Contributor

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    I didn't get any e-mail for my 3" Titaniums and certainly not one for my 6" Titaniums... Just the basically blank e-mail and a phone call that told me nothing had shipped.
     
  20. Deathx360

    Deathx360 Farewell Dear Friend

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    Basically that was what I got but by looking at what was listed as in stock and given the fact the Mirage is not out I believe that it was the three 3" Titaniums that were shipped. Then again Mirage would be a lot better.