Yes it is. Heres the story. I bought Halo 3. I bought a wireless adapter. Whee. I install it, I sign onto Xbox Live with my existing gamertag, but it says that there is already a gamertag online with that name. Would I like to create a new one? Uh, ok. So everything goes swimmingly, I even get online and play 2 games of Halo 3, I got pwned the first time around, and kicked ass during the second game. Then I go to my dash, and I wonder, where has my background gone? Where has my games gone? Where are my achievements? Ah, its created a totally new profile. So I can't use my old saved games and achievements with the new profile, I can't import them or anything. All I can do is cancel the old account, and start up again with a renamed (original) profile. Except the helpdesk guy gives me 2 choices. 1) Cancel the subscription, but no refund. 2) Start a new XBOX live account with the old profile. Both are unacceptable, I would have to drop another £40 for 2, or lose £40 on number 1. Retarded. I finally (after an HOUR ON THE DAMN PHONE) speak to someone who can cancel my subscription, and refund my money (so I can rejoin with the original profile). Hooray. So I try and sign in with my newly obscurely renamed profile. But because my Hotmail ID is still linked to my old account (which is supposed to have been cancelled) I can't use it. WTF. Its like fucking Steam all over again. Piece of cake, IF IT WORKS. Anything goes wrong and BOOM, 'bad command or filename' all over again. So yes. I'll have to wait until tomorrow to see if my account is fully removed from their retarded computer system and see if my Microsoft ID works with the old offline profile which should have gone online in the first place. And you know what, after all this shite and piss the 'help' people have put me through, all this could have been avoided, if when I encountered the duplicate Gamertag, the LIVE service simply asked me if I would want to rename my profile. But is that option there? Is it fuck. LIVE = shit. At the moment. Once I get online properly I;m sure it will ALL be different but right now, Pretty much everything>Microsoft.