Why KOtoys.com is the worst vendor on the internet

Discussion in 'Transformers Toy Discussion' started by Nyarlahotep, Feb 8, 2011.

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  1. Nyarlahotep

    Nyarlahotep Radicon Scourge

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    So a few months back my friends and I bought a few of the first wave Lucky Draw KOLD convoys (because I mean, who doesn't want a Gold plated Convoy?) and a few of them arrived broken. We were sent emails by Mike promising replacements along with 50% coupons for future KOLD figures which made us pretty happy!

    Months passed. After repeated emails, and messaging using their "Live Help" service I finally decided to sign up on the forum and post my issue. Little did I know I had unleashed hells fury.

    Mike bombarded my post with flaring insults, curses, all in capital letters prosecuting me for being such an "unsupportive" and "unthankful" customer.

    I told him that I had spent hundreds at his store (most of the stuff is great for modding as I'm sure many of you know) but this made no difference to Mike.

    I was then informed that all Mike cared about was the shop and that he, "didn't give a f**k about anyone and their problems" and that his job was totally "thankless" and that he never got one thank you in return for the "amazing" job he was doing. It all ended with me offering compromises to my issue which was met with a big, "f**k u" at the end.


    Completely baffled and shocked I merely took a step back and vowed NEVER to shop at KOtoys again.

    I have never had an experience like this anywhere on the internet finding that most store owners are respectful and treat their customers with compassion...this was just unacceptable.
     
  2. Sioce

    Sioce Radicon in training

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    Mike is certainly a tempermental little guy.

    Sorry about your luck. Hope he follows through on his promises. Though given his track record I wouldn't hold my breath.

    He got a friend of mine for over $300 worth of various things.
     
  3. SkywarpsNipples

    SkywarpsNipples ホンマおもろい人やね〜

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    Obviously you've never shopped at Toys N Joys. I would tell you the stories of my ventures there, but the details are too engrossing. Short story; I ordered a Dark Kabuto Zector, waited 7 months, filed a refund, waited 3 more months, didn't get it, called their main office 3 times, waited a few weeks, nothing, called again, got my refund after another week of waiting.
     
  4. theestampede

    theestampede Wandering Artist

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    wow, I had heard Mike was bad, but thats unnacceptable.

    along with that other time when he posted all of one other guys information all over his site for making a complaint in the forums.

    freaking disgusting
     
  5. doomboy536

    doomboy536 Universe Onslaught fanboy

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    With KOtoys people either receive spectacular service or spectacular abuse.
     
  6. grimlock1972

    grimlock1972 "No Mas" My Wallet

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    This! shopping with KoToys Is the toy collecting equivalent of playing Russian roulette.
     
  7. Insane Galvatron

    Insane Galvatron is not insane. Really!

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    Someone else in China that knows him personally posted in another thread that he has a bad drug habit and beats his girlfriend. Now whether that is true or just insults, is only known by Mike and the poster that said it. However, the testimony in this thread just like many others on the boards seem to lend credence to it as far as I'm concerned. His behavior is erratic and about as verbally abusive as it can get.
     
  8. havanowoncheese

    havanowoncheese Proud No Ma'amer!

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    Unreal. Sorry you had this experience.
     
  9. Automorpher

    Automorpher Autobot Slut!

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    :lol 
     
  10. mac&cheese

    mac&cheese Well-Known Member

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    I always thought that was the go to store for high quality ko transformers. Im glad I never order there yet. I was getting ready to order 5k from him at one time. Looks like im taking my ko buying elsewhere from now on. I dont want to take my chances at 50/50. Thanks for the warning.
     
  11. unicron nemesis

    unicron nemesis Infinite Black Photog

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    So far KOToys has been ok for me....but iGear's totally a different story...
     
  12. exclusacon

    exclusacon Expert with the Scopes!

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    Thanks for really helping me with my decision, never ordering shit from that store.
     
  13. FatalT 71

    FatalT 71 Mr. JazzHunter

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    I ordered once from them and had pretty good service. But stories like these make me very hesitant to return there.
     
  14. Automorpher

    Automorpher Autobot Slut!

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    Did I read wrongly? Some trol... (Erm...Sorry)

    Let's do this again:

    Someone intending to spent 5 grands with KOToys? Unbelievable! :thumbs2: 

    The Scyther proves to be a good investment... :popcorn 
     
  15. Grimlock_13

    Grimlock_13 Reformed Geewunner

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    I'm still waiting on the purple, orange and yellow Seekers I ordered a month ago. Supposedly they couldn't track it so they're sending me out a new package and throwing in a complementary Ghost Starscream for my trouble. We'll see if I actually get the package this time. I haven't been dealing with that piece of shit Mike so I'm remaining slightly hopeful at this point. I highly doubt I'll order from them again.
     
  16. Sioce

    Sioce Radicon in training

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    Lmao.

    I still don't think THAT little story has all come to light.

    We'll see if ole scalp&cheese gets more Shadow Scythe stock ;) 

    Claims he has more "on order"
     
  17. Mighty.Maximal

    Mighty.Maximal Banned

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    He says he gets Irate with people for being over fussy - however I feel there's a big difference between paying $5.00 for a knock off and the quality being poor and paying $50.00 and it's broken you'd not be so happy then.

    Oddly the knock off I've been one of the most happy with were the £1.00 a pair giant size Poundland Minicons - which I thought were pretty good quality at 5 times the price.

    That said I may play Russian Roulette and try to order some "Seekers" and some Faux Legends sometime.
     
  18. MegaHavok

    MegaHavok Well-Known Member

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    These threads are getting annoying

    Kotoys issues are known and listed in severals areas of this site and yet people keep buying from him and then complain about it.
     
  19. Sioce

    Sioce Radicon in training

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    Maybe consider not reading them?

    Some people have stellar service (Myself included) then get all of Mike's crazy dumped on them all at once. Or just have an order disappear.

    Unfortunatley not everyone checks for threads talking about customer service before ordering either. I generally do, but that's cause I'm always worried about losing money to people half way across the planet.
     
  20. Inikalord

    Inikalord Legal Binding Contracts

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    Damn

    Thats just all I can say really.
     
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