To start out, this isn't directed at anybody in particular, just a vague "what-if" question. Say you come to terms with a customizer for a commission, and make a down payment. Along with what you want for your commission, the terms also include a certain time frame for its completion. Now, what if the custom isn't what you were expecting, or during that time frame, if there is little to no contact, no proof that they're actually working on anything, and you keep getting put off whenever you inquire about it, what is the proper way to request a refund? Would it be a full refund, refund minus the cost of materials, etc? Again, just a "what-if" scenario. Thanks.